Branch Supervisor

IHMVCU; Pleasant Valley Township (IA); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

Training program

Competitive pay

401(k) matching

Paid time off

Life Insurance

Community volunteering

Education reimbursement

Fitness reimbursement

Health insurance (medical, dental, VIS

FSAs & HSAs

Employee Assistance Program

Fitness center access

Job summary

IHMVCU is seeking a Branch Supervisor in Bettendorf, IA. This role focuses on building strong member and team relationships, delivering knowledgeable guidance, and maintaining confidentiality in a fast-paced financial setting.

The position emphasizes leadership, coaching, and high standards of service, with regional travel as needed to support other branches. Competitive compensation is offered for a dedicated supervisor ready to enhance community banking.

Qualifications

• High School Diploma or equivalent; finance/business education is a plus.
• Previous leadership within a financial institution, customer service or retail environment preferred.
• Strong history of proven relationship building performance.
• Exceptional member service, problem solving and decision-making skills.
• Professional interpersonal communications and ability to motivate and coach the team.
• Reliable, dependable and responsible in all situations.

Responsibilities

• Ensure branch operations run smoothly (vault/cash drawer balancing, coin counter, cash advance machines, check scanner, debit card machine).
• Develop Universal Tellers and ensure they are informed about policies and procedures.
• Conduct one-on-one and observation coaching, energize and motivate the team to be successful.
• Manage multiple tasks/projects in a fast-paced environment.

Skills

Relationship building

Leadership

Coaching

Customer service

Problem solving

Communication

Education

High School Diploma or equivalent

Finance/Business coursework

Job description

Join Our Team as a Branch Supervisor at IHMVCU!

We are seeking a Branch Supervisor with a passion for building professional and personable relationships with our members and team members by being attentive, actively listening and providing educated well thought out recommendations.

As a Branch Supervisor, you will play a crucial role in successfully handling a variety of member and team member situations with professionalism, integrity and confidentiality. This position is based at our Bettendorf, Iowa location, however regional travel to assist other branch locations may occasionally be required.

Education And Experience

• High School Diploma or equivalent, additional education in finance, business or related field is a plus.
• Prior leadership within a financial institution, customer service or retail environment preferred.
• Strong history of proven relationship building performance.
• Exceptional member service, problem solving and decision-making skills.
• Professional interpersonal communications and ability to motivate and coach the team.
• Known to be reliable, dependable and responsible in all situations

What are some of the day-to-day responsibilities of a Branch Supervisor?

• Making sure the branch operations are running smoothly such as: vault/cash drawer balancing, coin counter, cash advance machines, check scanner, debit card machine, etc.
• Develop Universal Tellers and work to ensure that they feel informed about the policies, procedures and other relevant topics.
• Consistent one on one and observation coaching, along with motivating and energizing the team to be successful.
• Productively manage multiple tasks/projects at once and being adaptable within a fast-paced environment.
• The pay range for this position is $18.00-$22.00/hour. Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications and internal pay equity.

Benefits

Being a team member of IHMVCU is more than just a job, we want to make differences in the communities we live in and serve. IHMVCU provides a healthy balance of benefits including resources and support:

• Outstanding training: We are committed to learning new skills and growing personally & professionally
• Competitive compensation
• 401(k) with company match and profit sharing
• Paid time off with paid holidays
• Life Insurance
• Paid Community Volunteering
• Education reimbursement
• Fitness reimbursement
• Health insurance including dental and vision
• Flexible Spending Accounts & Health Savings Accounts
• Employee Assistance Program (EAP)
• Access to fitness center

We look forward to welcoming a new team member who shares our dedication to service and community. Move Up your career at IHMVCU with this great opportunity!

Physical Requirements

• Standing: Remaining upright on the feet, particularly for sustained periods of time.
• Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
• Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction and having the ability to receive detailed information through oral communication and making fine discriminations in sound.
• Finger, handle, touch: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Applying pressure to an object with the fingers and palm.
• Lifting Demands: Up to 50 lbs.
• Visual Demands: Visual acuity to do things such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication of parts at distances close to the eyes.

Salary: $18.00 - $22.00 per hour