Branch Supervisor

Columbia Bank; Palm Springs (CA); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Competitive Incentive Plan

Professional Development

Career Growth

Job summary

Columbia Bank in Palm Springs, CA is seeking a Branch Banking Specialist to open and process deposit and loan accounts, including consumer and small business products, while offering cash management solutions. You will cross-sell services and refer customers when needed.

You’ll maintain client contact, support operational quality, and back up the personal banking team for new accounts. The role supports branch operations and staff training, with potential for leadership duties.

Qualifications

• Retail banking and consumer/business products knowledge.
• Proficient in consumer and business lending.
• Accurate cash handling and balance duties.
• Ability to expand client relationships with a personal and business client base.
• MLO registration and SAFE Act compliance required.

Responsibilities

• Open and accurately process deposit and loan accounts including complex products; provide cash management solutions.
• Cross-sell other bank services and refer customers to other departments as appropriate.
• Maintain direct contact with clients and provide proactive solutions and problem resolutions.
• Oversee branch operations: opening/closing, overdraft monitoring, wire transfers, collections, stop payments, branch controls.
• Support audit/remediation efforts to improve operational quality.
• Back up personal banking team for new accounts and loan applications; gather credit information.
• Balance cash drawer and follow proper balancing procedures; monitor sales and service goals.
• Provide guidance and training to branch team; supervise associates as needed.
• May act as Branch Manager in assigned circumstances.

Skills

Retail banking experience

Sales experience

Mortgage lending knowledge

Education

High School Diploma or GED

Job description

About the Role:

• Opens and accurately processes all types of deposit and loan accounts including complex retail products such as consumer loans, VISA merchant accounts and small business loans providing solutions with cash management and Retail Business Solutions. Listens to the client’s financial needs and cross-sells other bank services and refers customers to other departments as appropriate, to support the client’s financial growth.
• Maintains direct contact with external and internal clients and consistently provides proactive solutions and problem resolutions in alignment with the bank’s Breakthrough Client Service Standards.
• Processes and oversees technical tasks such as opening and closing of the branch, overdraft monitoring, wire transfers and collections, stop payments and monitoring branch controls.
• Facilitates the review and assessment of the operational/audit requirements of the branch. Provides input and support to any remediation or adjustments that will improve operational quality.
• Acts as back up to personal banking team to open new accounts, receive loan requests and gather credit-related information.
• Maintains responsibility for cash drawer and follows proper balancing procedures.
• Monitors sales and service goals.
• Routinely and consistently provides guidance and training to branch team.
• May supervise other associates on day-to-day activities, and act in the Branch Manager capacity when required.

About You:

• High School Diploma or GED, required.
• 2 years of retail banking experience required.
• 1 year of sales experience preferred.
• In-depth knowledge of consumer and business products and services.
• Demonstrated proficiency in consumer and business lending.
• Ability to accurately handle cash, balance accounts and drawers, and perform accurate calculations.
• Proficient in expanding the client relationship with emphasis on creating new relationships and expanding existing relationships utilizing a personal and business bio and rapport with customers.
• This position requires you to act as a Bank MLO, which is defined as an individual authorized by the Bank to take mortgage loan applications, offer a mortgage, arrange a mortgage, assist a consumer in obtaining or applying to obtain a mortgage, negotiate a mortgage, otherwise obtain or make a mortgage for another person, represent to the public (through advertising or other means of communication) that such person can or will perform any of these activities, or refer a consumer to a loan originator (Note: Except those employees of the Bank who do not discuss particular credit terms available and do not refer the consumer, based on the employee’s assessment of the consumer’s financial characteristics to a particular Bank MLO) for compensation or gain. All MLOs will be required to register as an MLO complying with the SAFE Act requirements.
• This position IS NOT authorized to act as a Bank Closed-End MLO, which is defined as any position designated to perform the activities of a Bank MLO for closed-end transactions, and therefore this position is limited to acting as a Bank MLO for open-end transactions (i.e., home equity lines of credit) only.

Be a part of a bank that invests in you!

• Competitive Incentive Plan: Earn rewards that match your efforts.
• Professional Development: Grow your skills with our tailored premier banker programs.
• Career Growth: Clear paths to achieve your professional goals.

The pay range for this role is $21 - $27.

The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process.

Primary Location: Ability to work fully onsite at posted location(s).

901 East Tahquitz Canyon Way Suite B101 Palm Springs CA 92262

Our Benefits:

We are proud to offer a competitive total rewards package including base wages and comprehensive benefits.

We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Our Commitment to Diversity:

Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: [e-mail].