Branch Supervisor

Hudson Valley Credit Union; Mahopac (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Base pay with incentives

Paid time off

Professional development & training

401(k) with company match

Medical & Dental Coverage

Employee assistance program

Discounted loan rates

Job summary

Hudson Valley Credit Union is seeking a Branch Supervisor to ensure exceptional member experiences while maintaining branch operational integrity. You will coach and develop staff, supervise daily activities, and drive service excellence across all transactions.

The role emphasizes adherence to procedures, risk management, and promoting digital delivery channels. Join a team focused on growth, compliance, and community banking in a supportive environment.

Qualifications

• High School Diploma or GED required.
• NYS Notary Public license after 6 months on the job required.
• NMLS registration required.
• Minimum 2 years teller or cash handling experience in financial or retail setting.
• Minimum 1 year supervisory or leadership experience preferred.

Responsibilities

• Interview, hire and develop employees and build engagement.
• Provide feedback using coaching tools and reinforce company values.
• Supervise day-to-day branch operations and maintain high member service standards.
• Ensure procedures are followed and train staff to resolve issues and adjustments.
• Oversee branch audits, security checks and regulatory compliance to manage risk.
• Promote products/services to support branch profitability and revenue growth.
• Encourage use of digital channels like Online Banking, Bill Pay, and Contact Center.
• Attend required training and participate in Lean Six Sigma initiatives.

Skills

Staff development

Coaching

Customer service

Leadership

Team collaboration

Education

High School Diploma or GED

Job description

Overview

Hudson Valley Credit Union is currently recruiting for the position of Branch Supervisor. Primary Function: Ensure the delivery of an exceptional member experience while maintaining operational integrity of the branch. Foster employee development through training and coaching to inspire actions that increase engagement and productivity in order to meet branch and organizational goals.

Responsibilities

• Interview, hire and develop employees. Build employee engagement through consistent communication, coaching and reinforcement of organizational values and modeling of critical behaviors.
• Utilize HVCU’s coaching and development tools to provide consistently meaningful feedback to employees.
• Supervise the day-to-day activities of the branch, modeling the highest level of member service while processing transactions and resolving potential member issues.
• Ensure standard operating procedures are being followed and provide guidance and training to branch employees to resolve operational issues, exceptions and adjustments.
• Responsible for all aspects of branch operations including the completion of branch audits, security checks and regulatory compliance to effectively manage risk.
• Set clear expectations to deliver high quality service leveraging the HVCU Sales & Service model to promote the Credit Union’s products and services and support branch profitability.
• Look for opportunity to enhance revenue, reduce expenses, create efficient processes and improve operations. Submit annual budget recommendations to the Branch Manager.
• Coach staff to expand the use of alternative digital delivery systems by explaining the merits of other systems such as Online Banking, Bill Pay and Contact Center.
• Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.
• Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism.
• Responsible for regular and predictable attendance including punctuality.

Qualifications

• High School Diploma, General Education Development (GED) certificate, or state authorized high school equivalent certificate required
• NYS Notary Public licence following 6 months achievement of independence on the job required
• Registration with the National Mortgage Licensing System and Registry (NMLS) required
• Minimum 2 Years Teller or cash handling experience in a financial institution or retail environment required
• Minimum 1 Year Supervisory or leadership experience in a financial institution or retail environment preferred

Why Choose HVCU?

Join a team where your growth matters. At Hudson Valley Credit Union, we offer a supportive, community-focused culture, competitive benefits, and opportunities to grow your career while making a meaningful impact. Come be part of a Great Place to Work!

Employee Perks

• Base & Variable Pay Structures
• Paid Personal, Holiday & Volunteer Time Off
• Professional Development & Training
• Student Loan Repayment & Tuition Reimbursement Programs
• Medical, Dental & Vision Coverage
• 401(k) With Employer Match & Non-Elective Employer Contribution
• Life, Short-term & Long-term Disability Insurances
• Discounted Loan Rates & Fees

Hudson Valley Federal Credit Union is an AA/EEO employer committed to equal opportunity and employee diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, military or veteran status, genetic information, marital or familial status, domestic violence victim status, or any other characteristic protected by law.