Branch Specialist Technical Support

The Sherwin-Williams Company; Meridian (ID); On-site; USD 22,000 - 30,000; Full time

Job summary

The Sherwin-Williams Company is seeking a customer-focused associate to support paint specifications, troubleshoot issues, and assist with product applications. You will work closely with customers and sales teams to ensure color accuracy and timely delivery of solutions.

Responsibilities include operating tinting and mixing equipment, performing quality checks, and maintaining safety standards in a fast-paced retail or branch environment.

Qualifications

• Age 18 or older.
• Eligible to work in the United States without sponsorship.
• Able to lift up to 50 lbs and occasionally 70 lbs; able to stand for long periods.
• Willing to work evenings and weekends with accommodations.
• Comfortable around paint odors and able to wear respirator as required.
• Internal applicants must meet performance expectations and complete HR Cloud eLearning courses.

Responsibilities

• Ensure customer quality and service expectations are met.
• Assist customers in preparing paint specifications for product applications.
• Troubleshoot online technical problems, correct batches and formulate products.
• Advise customers on product line changes and improvements.
• Maintain expertise in equipment use and surface preparation.
• Shade batches using intermix system and assist with inventory control.

Skills

Customer service

Communication

Multilingual

Safety awareness

Education

High School diploma or GED

Tools

Tinting and mixing equipment

Lab testing equipment

Job description

Responsibilities

• Ensure customer quality and service expectations are met.

• Assist customers in preparing paint specifications to meet product applications.

• Troubleshoot on-line technical problems such as correcting batches and formulation of products.

• Advise customers of product line changes and improvements.

• Maintain expertise in equipment use and surface preparation.

• Shade product batches using intermix system.

• Assist customers with product inventory control/re-ordering.

• Train customers on product knowledge and application methods.

• Evaluate product complaints and decide the best way to resolve the problem.

• Assist sales reps by preparing samples, panels, etc. for presentations.

• Coordinate technical service issues between branch, sales reps and product service room.

• Maintain customer technical service issues on file for follow-up.

• Maintain facility to S-W standards through proper maintenance, repair and housekeeping.

• Identify facility problems and make recommendations.

• Follow designated loss prevention, security and safety practices according to policy and correct or
  report non-compliance of appropriate procedures/policies.

• Must be familiar with the proper, handling, storing, labeling, cleaning up spills, disposing of and
  filing all paperwork associated with hazardous material/waste.
  

Additional Duties:

• Troubleshoot and resolve customer problems with spray equipment.

• Document and refer potential wholesale leads to appropriate sales rep.

• Operate all material handling, color matching, tinting, mixing and lab testing equipment as required
  and in a safe manner.

• Assist with physical inventory.

• Assist with color blending, warehouse and delivery responsibilities as needed.

• Other duties as assigned.

Qualifications

Minimum Requirements:

• Must be at least eighteen (18) years of age

• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future

• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.

• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

• Employee must be able to tolerate non-toxic paint odors and be able to wear a respirator as required.

• If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal

• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications:

• Have a valid, unrestricted Driver's License

• Have at least a High School diploma or GED

• Have at least one (1) year experience working in a delivery, retail, or customer service position

• Have previous work experience selling paint and paint related products

• Have previous work experience operating tinting and mixing equipment

• Ability to read, write, comprehend, and communicate in more than one language

• Ability to read, write, comprehend, and communicate in Spanish

• Prefer experience with Chemical Coatings products and customers.