Branch Services Representative (Teller)

University of Hawaii FCU; Honolulu (HI); On-site; USD 35,000 - 41,000; Full time

Job summary

University of Hawaii FCU at the McCully Branch is seeking a Branch Services Representative to assist members by processing transactions accurately and providing friendly, efficient service. You will actively cross-sell credit union products and ensure regulatory compliance for daily operations.

The role is non-exempt and full-time, reports to the Member Relationship Supervisor, with benefits including medical and dental insurance, 401(k) with match, paid time off, and professional development

Qualifications

• High school diploma or GED required.
• 1–2 years cash handling and/or customer service experience.

Responsibilities

• Accurately and efficiently processes transactions.
• Accurately and efficiently performs service requests.
• Completes and files regulatory reports as required.
• Responsible for accurate handling and maintaining of all cash/negotiable instruments and end-of-day balancing.
• Processes check deposits through Check 21 solution.
• Cross-sells products and services to members.
• Performs other duties as assigned.

Skills

Customer service

Interpersonal skills

Mathematical skills

Verbal communication

Written communication

Driver's license

Education

High school diploma or GED

Tools

MS Office Suite

Job description

Salary Range: $35,360.00 To $41,000.00 Annually

DO YOU WANT TO MAKE A DIFFERENCE?

Join a spirited, dynamic team with Hawai`i’s leading credit union as we make a difference in our community – providing financial value, exceptional service, and state-of-the-art convenience to our members.

Position Title: Branch Services Representative

Department: McCully Branch

FLSA Classification: Non-Exempt

Reports to: Member Relationship Supervisor

Employee Benefits

• Medical Insurance which Includes Drug and Vision; Company pays 100% of Employee's Self-Coverage; PLUS, a Company Paid Subsidy Towards Family-Coverage
• Dental Insurance; Company Pays 100% of Employee's Self-Coverage and Employee Pays for Low Cost Family-Coverage
• Medical and Dental Plan Premium Waiver Option
• 401(k) Retirement Plan with Employer Match and Non-Elective Contribution (NEC)
• Eligible to Earn Thirty-Five (35+) Paid Days Off a Year
• Vacation Cash-Out Program
• Flexible Spending Accounts: Healthcare and Dependent Care (Pre-Tax Benefit)
• Company Pays for Employee Group Basic Life With AD&D Insurance
• Company Pays for Employee Long Term Disability Insurance
• Voluntary Accident Recovery, Critical Illness + Cancer, and Hospital Insurance
• Employee Assistance Program (EAP)
• Employee Loan Discount
• Company Subsidizes 50% for Adult Monthly Bus Pass
• Cash Reward Employee Referral Program
• Workiversary Cash Reward and Gifts
• Internal and External Professional Development Opportunities
• And Many More!

Position Purpose

This high member contact position assists members by processing their transactions in an accurate and timely manner and complies with regulatory recordkeeping. Actively sells and cross-sells credit union products and services within the guidelines of the established production programs and furnishes account statuses.

Essential Functions

• Accurately and efficiently processes transactions.
• Accurately and efficiently performs service requests.
• Completes and files regulatory reports as required.
• Responsible for accurate handling and maintaining of all cash/negotiable instruments and end-of-day balancing.
• Processes check deposits through Check 21 solution.
• Cross-sells products and services to members.
• Performs other duties as assigned.

Performance Standards

• Meet strategic objective for service level (NPS).
• Accurately process requests.
• Maintain efficient production levels to support branch.

Qualifications

Education/Certification

High school diploma or GED is required.

Required Knowledge

Basic understanding of MS Office Suite is desired.

Experience Required

One to two years cash handling and/or customer service experience.

Skills/Abilities

Excellent customer service & interpersonal skills and mathematical skills.

Able to work in a fast-paced environment; especially where one must frequently convey detailed or important instructions accurately or quickly.

Excellent verbal and written communication skills.

Valid driver’s license required with clean abstract and vehicle to drive to a branch when scheduled.

Activities and Requirements of this Position

Repetitive Motion

Movements frequently and regularly required using wrists, hands, and/or fingers.

Communication Skills

Must frequently convey detailed or important instructions of ideas accurately and quickly.

Visual Abilities

Average visual acuity necessary to read, prepare and inspect documents or products.

Hearing

Able to hear average or normal conversations and receive information.

Physical Strength

Sedentary work (sitting most of the time). Able to lift and carry up to 25 lbs.

Reasoning Ability

Able to apply common sense understanding to carry-out detailed instructions and to deal with problems involving variables.

Mathematics Ability

Able to perform basic math skills including adding, subtracting, multiplying and dividing using a calculator.

Language Ability

Able to write and compose sentencesusing normal word order with present and past tenses and a command of the English vocabulary.

Working Conditions

Air-conditioned, smoke-free office setting.

Attendance Requirements

Please note that scheduled attendance requirements may change due to business needs.

Business Hours

Monday through Saturday. Business hours are subject to change. Must be able to work additional hours, weekends, and holidays as needed.