Branch Service Manager / Registered Client Associate

RBC; Cheyenne (WY); On-site; USD 47,000 - 80,000; Full time

Benefits offered by this job

Bonuses and flexible benefits

Coaching and development opportunities

Flexible work/life balance

Job summary

RBC Wealth Management in Cheyenne, WY seeks a Branch Service Manager to lead the branch with a hands-on approach, coordinating operations and supporting a high-performing team.

You will supervise staff, onboard accounts, ensure accurate recording and timely transmission of securities, and manage client requests and transactions in line with RBC procedures.

The role offers a comprehensive rewards program and opportunities for growth within a dynamic, collaborative team.

Qualifications

• 3+ years of financial services experience with knowledge of industry rules and regulations.
• Strong written and verbal communication and computer skills.
• Series 7 and 66 (or Series 63/65) or the ability to obtain within 12 months.
• Attention to detail and drive to improve branch efficiency.
• Supervisory experience.

Responsibilities

• Oversee branch staff and operations, onboarding, training and motivating staff, providing work direction, and resolving issues pertaining to staff supervision.
• Ensure the effective communication of policy and procedural changes and other issues impacting branch employees.
• Onboard new accounts, record securities, and ensure they are credited and transmitted to the Complex main office following RBC procedures.
• Oversee cage activities to ensure transactions are processed in a timely manner.
• Build and maintain professional relationships with clients, facilitate transfers, process trades, checks, wires and ACHs promptly.

Skills

Financial services experience

Written and verbal communication

Staff supervision

Attention to detail

Series 7 and 66 (or 63/65)

Education

Bachelor’s degree or relevant experience

Job description

Job Description

What is the opportunity?

Join RBC and help clients thrive and communities prosper. You will embrace RBC Wealth Management’s core values and culture as an integral part of our branch serving financial advisors, clients and the team. The Branch Service Manager (BSM) is a player-coach role, acting as the primary liaison between the Complex management team and the branch on operational matters. You will model, encourage and develop a positive and productive work environment to foster a strong team culture within the branch.

What will you do?

• Oversee branch staff and operations to keep branch running smoothly including onboarding, training and motivating branch staff, providing work direction, and resolving issues pertaining to staff supervision and/or escalating to Complex management team.
• Ensure the effective communication of all policy and procedural changes and other issues that impact the branch employees and their ability to effectively perform their jobs.
• Onboard new accounts, accurately record all securities and/or coupons received from clients and ensure they are credited to the proper accounts and quickly and accurately transmitted to the Complex main office and Minneapolis following all required branch, complex and RBC procedures for handling client securities.
• Oversee cage activities to make sure transactions get processed in a timely manner
• Build and maintain professional relationships with clients by assisting them and answering account questions; facilitate the transfer of funds and securities, complete trades in client accounts, and process checks, wires and ACH’s in a timely manner.

Must-have

• 3+ years of financial services experience with a solid knowledge of industry rules and regulations
• Strong written and verbal communication and computer skills
• Series 7 and 66 (or Series 63/65) or the ability to obtain within 12 months
• Attention to detail coupled with the mindset of how you can make the branch more efficient and effective
• Nice-to-have
• Bachelor’s degree or job related experience
• Supervisory experience

What’s in it for you?

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business
• The good-faith expected salary range for the above position is $47,000 - $80,000 depending on factors including but not limited to the candidate’s experience, skills, registration status; market conditions; and business needs. This salary range does not include other elements of total compensation, including a discretionary bonus and benefits such as a 401(k) program with company-matching contributions; health, dental, vision, life and disability insurance; and paid time-off plan. RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:
• Drives RBC’s high performance culture
• Enables collective achievement of our strategic goals
• Generates sustainable shareholder returns and above market shareholder value

Job Skills

Customer Knowledge, Customer Service, Customer Service Management, Group Problem Solving, Identifying Sales Opportunities, Interpersonal Relationship Management, Oral Communications, Perseverance and Follow-Through, Product Services, Sales Activities

Additional Job Details

Address

200 WEST 17TH STREET:CHEYENNE

City

Cheyenne

Country

United States of America

Work hours/week

40

Employment Type

Full time

Platform

WEALTH MANAGEMENT

Job Type

Regular

Pay Type

Salaried

Posted Date

2026-09-18

Application Deadline

2026-10-31

Note

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.