Branch Service Manager - Power Systems

Ring Power Cat; Palm Bay (FL); On-site; USD 70,000 - 110,000; Full time

Job summary

Ring Power Corporation seeks a Service Department Supervisor to oversee daily operations, ensuring safe practices, profitability, and high customer satisfaction across a network of Florida facilities.

Responsibilities include hiring and training staff, directing work, quoting repairs, and maintaining strong customer relations while upholding Ring Power standards. The role requires leadership, communication, and a commitment to service excellence.

Qualifications

• Safety leadership and adherence to safety policies and procedures.
• Ability to supervise, interview, hire, and train staff.
• Strong communication skills and customer-facing abilities.
• Ability to manage change and guide teams through organizational changes.
• Demonstrates interpersonal skills and conflict resolution.

Responsibilities

• Interview, hire, and train employees within the Service Department.
• Plan, assign and direct work; appraise performance and discipline when needed.
• Oversee daily Service Department operations to ensure profitability and customer satisfaction.
• Maintain communication with service personnel and customers to ensure clarity and updates.
• Collaborate with Product Support Group and New Machine Sales to optimize service outcomes.
• Maintain a clean, safe facility and uphold Ring Power standards.
• Provide timely quotes for repairs and notify customers of changes or additional work.
• Maximize return on investment for the company and customers.
• Perform other duties as assigned.
• Ring Power Corporation has grown to multiple locations and maintains a strong customer-first reputation.

Skills

Safety leadership

Team supervision

Communication

Coaching & mentoring

Change management

Interpersonal skills

Job description

Ensures that all team members conduct all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations. Wears and enforces wearing proper personal protective equipment.

Primary Job Role

Ensures that all team members conduct all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations. Wears and enforces wearing proper personal protective equipment.

Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees.

Controls all expenses, warranty and CSA costs. Oversees the daily operations of the Service Department on a profitable basis, ensuring daily communication standards are upheld between service personnel and all internal or external customers.

Works together with Product Support Group and New Machine Sales to ensure the highest level of customer satisfaction is achieved.

Maintains a clean, orderly facility that harbors safe operation and adheres to Ring Power's standards.

Offers the best product support to the customer. Maintains customer relations by assuring timely and accurate quoting of repairs, notifying customers of additional repairs or changes in work status, addressing complaints and resolving withing the same day.

Manages the Service Department in such a manner that both the company and it's customers receive the maximum return on their investment.

Performs other duties as assigned.

In 1962, Ring Power Corporation became a full-line Caterpillar dealer in North Florida, and later expanded its authorized territory to include Central Florida.

Today, Ring Power Corporate headquarters in St. Augustine oversees the operations of 18 branch locations throughout the state of Florida, including large regional facilities in Tampa and Orlando and crane and forklift sales and service facilities in Pompano and Miami. Ring Power also has eight facilities outside of Florida - Rhode Island, New Jersey, the Carolinas, Georgia, Texas and California - to serve the needs of other specialized industries and customers.

Ring Power Corporation has become one of the largest Caterpillar dealers in the southeastern United States through dedication to the mission of customer service. In order to preserve the "Customers First" reputation that Ring Power was built on, we continually train our employees and work closely with our customers to assure complete satisfaction, especially after the sale.

Currently, more than 2,300 employees at 26 locations throughout Florida and the United States work hard to provide the highest quality construction equipment, backed by responsive, professional service and support at every level.

Essential Job Competencies

Safety fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace.

Job Specific Skills Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace. Refer to job specific training requirements for the job identified in the LMS.

Coaching and Mentoring Inspires and empowers team members to excel, providing timely productive feedback and guidance to stretch beyond their comfort levels to achieve specific, measurable and challenging goals. Builds productive relationships with team members, conveying confidence and expressing genuine appreciation for team member contributions. Explains to team members the importance of the work they do.

Managing Change Demonstrates support for innovation and for organizational changes needed to improve the organization's effectiveness. Helps individuals and groups manage the anxiety associated with significant change. Establishes processes to manage the orderly implementation of change.

Communication Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoids surprises.

Interpersonal Skill Anticipates, notices, and understands concerns of others, involving them in a process or decision to ensure their support. Develops and maintains positive relationships. Considerate and discreet in handling challenging, awkward or tense interpersonal situations, focusing on issues and interests instead of people or positions. Knows when to escal…