Branch Service Manager: Lead Operations & Service

ADP, Inc.; Ventura (CA); On-site; USD 45,000 - 67,000; Full time

Job summary

The ADP, Inc. branch in Ventura, CA seeks a Service Manager to ensure smooth branch operations, lead staff, and promote banking services while maintaining strong customer relations.

You will supervise tellers and related roles, manage audits and compliance, and coordinate resources to drive profitability and customer satisfaction. This role requires supervisory experience and a commitment to risk controls and reporting.

Qualifications

• Associate degree or equivalent required; 5 years of related experience preferred.
• Strong customer service and leadership skills essential for supervising branch staff.
• Ability to cross-sell and explain banking products and services to customers.

Responsibilities

• Reinforces superior customer service through example and staff training.
• Manage operational risk to minimize losses and ensure regulatory compliance.
• Oversee audits, quality control, and branch operations to meet goals.
• Coordinate resources (staff, materials) for maximum branch results and profitability.
• Supervise ATM operations and branch cash handling, ensuring accurate reports.

Skills

Customer service

Leadership

Communication

Cross-selling

Banking operations

Education

Associate degree or equivalent

5 years related experience

Job description

The ADP, Inc. branch in Ventura, CA seeks a Service Manager to ensure smooth branch operations, lead staff, and promote banking services while maintaining strong customer relations.

You will supervise tellers and related roles, manage audits and compliance, and coordinate resources to drive profitability and customer satisfaction. This role requires supervisory experience and a commitment to risk controls and reporting.