Branch Service Manager-Kaysville

Zions Bancorporation; Kaysville (UT); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Life insurance

PTO & holidays

401(k) match

Tuition reimbursement

Parental leave

Job summary

Zions Bank in Utah seeks a Branch Service Manager to lead branch service, sales and operations, delivering outstanding customer experiences while guiding a small team. You will coach staff, handle complex client issues and promote compliance with bank policies and lending procedures.

The role emphasizes leadership, effective communication and the ability to drive results in a fast-paced retail banking environment. Strong people skills are essential.

Qualifications

• Requires a high school diploma and 2+ years experience in retail banking, sales, new accounts, customer service or related experience.
• A combination of education and experience may meet requirements.
• Knowledge of banking industry, processes, regulations and products.
• Knowledge of lending process and procedures.
• Strong customer service, sales and management skills.
• Able to handle client concerns with good communication skills.
• Proficient with basic computer programs (word processing, spreadsheets).
• Ability to lead a group and maintain high work standards.

Responsibilities

• Manage the branch service, sales and operations functions to meet the branch goals.
• Regularly make recommendations on interviewing, hiring, performance and advancement decisions.
• Train, coach and mentor employees to perform at a high level.
• Resolve client service issues and complex complaints.
• Direct the work of managed employees and oversee overrides within authority.
• Ensure compliance with bank policies, procedures and safety standards.
• Provide sales leadership through personal production and oversight of sales tasks.
• Plan long- or short-term operational and customer experience goals.

Skills

Customer service

Sales

Management

Leadership

Communication

Education

High school diploma

Tools

Word processing

Spreadsheets

Job description

Zions Bank recognizes that its success comes from the dedication, experience and talents of its diverse employee base. As we build upon our 150-year legacy and usher in the next generation of banking, we’re committed to being the premier employer of choice. We’re proud to have ranked among American Banker magazine’s “Best Banks to Work For” almost every year since 2013, as Best Employer from Utah’s Best of State, among the Best Places to Work in Idaho, and “among the Salt Lake Tribune’s Top Workplaces. Make the leap into a new era of banking. Let us transform your career.

Branch Banking is the backbone of our industry. Join our team of client-facing experts whose experiences and expertise demonstrate the value we offer to our clients. Your skills and talents will showcase you’re an asset to the bank and your possibilities for success are limitless. As the Branch Service Manager you will be responsible for creating an environment for you and your team to succeed in the community by offering our clients and neighbors the products and services they need to build a better financial future! We are focused on creating banking of the future and seeking like-minded professionals to join our team.

This role will:

• Manage the branch service, sales and operations functions to achieve the strategic goals of the branch in coordination with a Branch Manager.

• Regularly makes substantially weighted recommendations regarding: interviewing, selecting, hiring, performance evaluations, advancement and termination of employees.

• Be responsible for training, coaching and mentoring employees.

• Resolve and respond to client service issues, complex client complaints and questions.

• Direct the work of managed employees.

• Recommend promotions or other changes in employee status, handle employee complaints and grievances, discipline employees, and determine the approach used by employees to do assigned tasks.

• Monitor and/or implement legal compliance measures; as well as ensure the branch is in compliance with all bank policies, procedures, and safety standards.

• Provide sales leadership, through their own production, as well as the oversight of sales and services tasks.

• Have discretion to perform approvals and overrides within their authority.

• Be involved in planning long- or short-term operational, sales and customer experience goals.

• Investigate and researches operational issues, loss, fraud and resolve complex and/or significant matters on behalf of the company.

• Represent the branch in handling complaints, arbitrating disputes or resolving grievances.

• Perform other duties as assigned.

Qualifications:

• Requires a high school diploma and 2+ years experience in retail banking, sales, new accounts, customer service, loan processes or other directly related experience.

• A combination of education and experience may meet requirements.

• Knowledge of the banking industry, processes, procedures, regulations and products.

• Knowledge of lending process and procedures.

• Strong customer service, relationships building, sales and management skills.

• Able to handle various client concerns and problems.

• Must have good communication skills, both verbal and written.

• Knowledge of computer programs, i.e. word processing, spreadsheets etc.

• Ability to set and maintain high quality work standards.

• Ability to lead a group.

• Ability to deal effectively with people in various job capacities.

• Excellent problem solving and communication skills.

Benefits:

• Medical, Dental and Vision Insurance - START DAY ONE!

• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance

• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts

• Paid Training, Paid Time Off (PTO) and 12 Paid Federal Holidays

• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience

• Mental health benefits including coaching and therapy sessions

• Tuition Reimbursement for qualifying employees

• Employee Ambassador preferred banking products

Equal Opportunity Employer

It is the policy of this corporation to provide equal employment and advancement opportunities to all employees and applicants for employment, without regard to race, color, religion, age (40 and over), sex, pregnancy, gender, disability, national origin, ethnic background, citizenship, veteran status, sexual orientation, gender identity and expression or any other characteristic protected by applicable law. This policy is established and administered in accordance with all applicable federal, state, and local laws.

If you are an individual with disabilities who needs accommodation, or you are having difficulty using our website to apply for employment, please contact us at [phone], Mon.-Fri. between 9 a.m. - 5 p.m. MST.

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