Branch Service Manager

Ameris Bank; Ponte Vedra Beach (FL); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Life Insurance

Paid Sick and Vacation Leave

401(k) Retirement Plan

Employee Stock Purchase Plan

Job summary

Ameris Bank is seeking a Branch Manager to oversee all branch operations and lead a team in delivering sales and service objectives. You will plan and direct branch functions, ensure compliance, and drive customer experience while managing risk and audits.

Responsibilities include talent development, coaching, resource planning, achieving growth targets, and maintaining strong customer relationships across commercial and consumer banking. Bachelor’s degree and 3+ years in retail banking required.

Qualifications

• 3+ years of retail banking experience.
• Supervisory or mentoring experience required.
• Branch operations experience required.
• Cross selling experience preferred.

Responsibilities

• Oversee branch operations and lead a team to meet service and sales goals.
• Recruit, train, coach, and evaluate staff.
• Ensure compliance and security within the branch.
• Maintain customer relationships and drive growth across products.

Skills

Team player

Strong communication

Branch operations

Banking policies

PC proficiency

Education

Bachelor's degree in business or related field

Tools

Google Docs

Microsoft Office

Job description

Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid-Atlantic and nationwide through our extensive digital offerings and mobile app.

Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity. At Ameris, you'll find teammates who are inclusive, collaborative problem-solvers who go the extra mile to support one another and to meet every customer's needs. When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers. At Ameris, we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement. Teammates have access to Employee Resource Groups that serve as advocates and purpose and how you can bring it to life as an Ameris Bank teammate.

Job Summary

Responsible for overseeing all branch operations and leading a team in execution of sales and service objectives. The position is responsible for planning and directing all branch functions ensuring compliance, operational, and customer service expectations are met. This position is also responsible for assessing skillsets, assigning resources and ensuring branch compliance. Performs other projects and duties as assigned.

Essential Functions, Duties and Responsibilities

• Implement strategy, assess and monitor performance, and motivate and manage a team in order to meet and exceed service and sales goals objectives as outlined by Bank leadership.
• Complete weekly outside business development objectives by concentrating on commercial deposit account acquisition with warm prospects, existing customers, and centers of influence. Track weekly progress via CRM (customer relationship management) including business calls.
• Recruit, train, coach, lead, schedule, motivate, and evaluate the work of a team.
• Responsible for optimizing use of resources to meet operational needs of the branch.
• Demonstrate effective sales strategies to attract, expand, and retain customer relationships and guides team to achieve sales objectives through action planning.
• Oversee the customer experience within the branch assessing customer and employee feedback, identifying opportunities for improvement, and researching and resolving complex problems to ensure customer service excellence.
• Manage branch safety, security, and compliance.
• Protect against criminal or fraudulent activity, risk or exposure.
• Perform regular audits of the vault and teller cash with proper documentation.
• Responsible for maintaining customer base and meet growth expectations.
• Ensure regular communication with Bank leadership.
• Maintain a working knowledge of banking products, programs, services, and promotions
• Lead training and staff meetings.
• Approve policy exceptions within authorized limits.
• May perform all sales and service functions of the branch as needed, including meeting or exceeding established targets.
• Practices ethical sales behaviors in accordance with the Bank's Core Values of Integrity and Honesty.
• Always act in the best interest of the customer when offering additional products and services.

Required Knowledge, Skills and Competencies

• Highly motivated team-player with ability to develop and maintain collaborative relationships.
• Strong written and verbal communication skills.
• Knowledge of branch operations.
• Knowledge of banking policies and procedures.
• Intermediate PC proficiency.
• Intermediate proficiency in Google Docs and Microsoft Office products.

Industry and Work Experience

• 3 or more years of retail banking experience required.
• Supervisory, leadership or mentoring experience required.
• Branch operations experience required.
• Cross selling experience required.
• Sales management and business development experience preferred.
• Consumer credit experience preferred.

Academic

• Bachelor's degree in business or related field or equivalent of education and related training or experience required.

Benefits Available to Employees:

• Medical, Dental and Vision Insurance
• Ameris Bank absorbs a major portion of the cost of healthcare. You become eligible for coverage on the first of the month following 30 days of employment
• Life Insurance provided at no additional cost to employees
• Accidental Death & Dismemberment Coverage
• Long-Term Disability Coverage
• Paid Sick and Vacation Leave
• 11 Holidays
• Volunteer/Service Day
• Employee Stock Purchase Plan
• 401(k) Retirement Plan
• Ameris Bank matches 50% of your first 8% of contributions to the plan
• Flexible Spending Accounts
• Health Savings Account
• Health Reimbursement Arrangement
• Supplemental Life & Other Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Legal Insurance
• Employee Assistance Program
• Employee Advocacy Program
• Tickets at Work (Entertainment discounts for Ameris Bank Employees)
• AT&T Employee Discount
• Wellness Discounts for Medical Premiums and Other Rewards
• Employee Referral Incentive
• Education Assistance
• Employee Resource Groups

Banking Advantages for Employees:

• Free Interest Checking
• Free Safe Deposit Box
• Free Money Orders, Travelers' Checks and Cashier Checks
• Discount on Mortgage Origination Fee
• Free Online Banking and Free Unlimited Online Bill Payment
• Employee Banking Perks

Disclaimer:

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicantss of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.