Branch Sales Associate

carrierenterprise; Pasadena (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Health Savings Account

Dental Insurance

Vision Insurance

Life Insurance

Short-Term and Long-Term Disability

Employee Assistance Program

Tuition Reimbursement and Professional

Paid Vacation and Sick Time

Company-Paid Holidays

401(k) Plan with Employer Match

Employee Discount Program

Company-Paid Volunteer Time Off

Job summary

Carrier Enterprise in Pasadena, TX is seeking a Full-Time Branch Sales Associate to be the face of the branch for HVAC/R professionals and contractors. You will provide product knowledge, exceptional service, and support to ensure customers find the right products.

This role offers monthly performance-based bonuses and incentives, with a focus on customer satisfaction, accurate orders, and inventory awareness.

Qualifications

• Minimum 1 year of customer service experience.
• High school diploma or equivalent.
• HVAC/R product knowledge is a plus.
• Proficient with computerized sales and inventory systems.

Responsibilities

• Greet customers and provide expert advice, product information, and recommendations.
• Process customer orders accurately and ensure correct invoicing.
• Maintain deep knowledge of HVAC/R inventory, specs, pricing.
• Monitor stock, conduct counts, report discrepancies to Branch Manager.
• Assist customers with troubleshooting technical issues.
• Promote sales initiatives and upsell when appropriate.
• Provide warehouse support: receiving, inspecting, stocking merchandise.
• Support inventory accuracy through cycle counts and replenishment.
• Safely operate forklifts and pallet jacks per policy.
• Keep counter and warehouse area clean and organized.

Skills

Customer-facing

HVAC knowledge

Active listening

Effective communication

Inventory software

Forklift operation

Lift up to 50 lbs

Multitasking

Education

High School Diploma

Tools

POS System

Job description

Branch Sales Associate - HVAC Products | Carrier Enterprise

Carrier Enterprise is looking for a Full-Time Branch Sales Associate for our Pasadena, TX location.

Introduction

Carrier Enterprise, a leading national distributor of residential and light commercial HVAC products, is seeking a dedicated Branch Sales Associate for our Pasadena, TX location. Join a team that excels in providing top-notch HVAC/R products, parts, and supplies through licensed HVAC/R dealers and contractors.

Company Description

Carrier Enterprise (CE) is a premier national distributor specializing in residential and light commercial Heating, Ventilation, and Air Conditioning (HVAC) products, parts, and supplies. We serve licensed HVAC/R dealers and contractors, ensuring top-quality HVAC solutions across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada. With over 200 locations, we are well-positioned to meet our customers' HVAC/R needs.

Company Website

www.carrierenterprise.com

Job Summary

In the Branch Sales Associate role, you will be the face of our branch, providing exceptional customer service, product knowledge, and support to HVAC/R professionals and contractors who visit our location. Your enthusiasm for the industry, excellent communication skills, and commitment to delivering top-notch customer service will be key to your success.

This position is eligible for monthly performance-based bonuses and incentives.

Duties and Responsibilities

• Greet customers and provide expert advice, product information, and recommendations to help them find the right HVAC/R products and supplies for their needs.
• Accurately process customer orders, ensuring all requested items are available, properly priced, and invoiced correctly.
• Maintain a deep understanding of HVAC/R product inventory, including specifications, compatibility, and pricing.
• Monitor and replenish floor stock, conduct regular inventory counts, and report discrepancies to the Branch Manager.
• Assist customers in troubleshooting and finding solutions to technical issues related to HVAC/R equipment and components.
• Promote sales initiatives and special offers while identifying opportunities to upsell products when appropriate.
• Provide warehouse operations support, including receiving, inspecting, and stocking incoming merchandise.
• Support inventory accuracy through cycle counts, stock replenishment, and product organization.
• Safely operate forklifts and pallet jacks in accordance with company policies and procedures.
• Uphold safety standards and maintain a clean, organized counter and warehouse environment.
• Perform other duties and responsibilities as assigned.

Qualifications

• Previous experience in a customer-facing role, preferably within the HVAC/R industry or a related field.
• Strong knowledge of HVAC/R products, equipment, and components.
• Excellent customer service skills, including active listening and problem-solving abilities.
• Effective communication and interpersonal skills.
• Proficiency with computerized sales and inventory management systems.
• Positive attitude, willingness to learn, and team-oriented mindset.
• Ability to lift and carry up to 50 pounds.
• Ability to stand and walk for extended periods.
• Ability to bend, stoop, and reach to access products and supplies.
• May need to operate a forklift; prior forklift certification preferred.

Requirements

• High School Diploma or equivalent.
• One (1) year of customer service experience.
• Detail-oriented with strong organizational skills.
• Ability to multitask and work effectively in a fast-paced environment.

Benefits

• Health Insurance
• Health Savings Account (HSA)
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• Employee Assistance Program (EAP)
• Tuition Reimbursement and Professional Development Opportunities
• Paid Vacation and Sick Time
• Company-Paid Holidays
• 401(k) Plan with Employer Match
• Employee Discount Program
• Company-Paid Volunteer Time Off

Equal Opportunity Employer

Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where employees and applicants are treated based on merit, qualifications, and competence.

#CE123

Requirements

• High School Diploma or equivalent.
• One (1) year of customer service experience.
• Detail-oriented with strong organizational skills.
• Ability to multitask and work effectively in a fast-paced environment.