Branch Sales Associate

carrierenterprise; Missouri; On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health Insurance

Health Savings Account

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance (Short-term and )

Employee Assistance Program (EAP)

Tuition Reimbursement & Professional

Paid Vacation & Sick time

Company Paid Holidays

401(k) Plan with Employer Match

Employee Discount Program

Job summary

Carrier Enterprise is seeking a Branch Counter Sales Associate in Columbia, MO to support HVAC professionals and contractors with product knowledge and service excellence.

You will greet customers, process orders, manage inventory, and assist with technical questions while adhering to safety standards and documentation requirements. This role may require travel for training and meetings.

Qualifications

• Experience delivering excellent customer service and building relationships.
• Proven ability to grow sales and manage retailer or contractor accounts.
• Experience leading teams or projects in a retail environment.
• Ability to analyze customer, market, and competitor data for planning.

Responsibilities

• Greet customers and help them find HVAC products and supplies with expert advice.
• Process orders accurately, handle payments, and invoice correctly.
• Maintain product knowledge, pricing, and inventory on the sales floor.
• Monitor stock levels and report discrepancies to the store manager.
• Assist customers with troubleshooting and tech-related questions.
• Follow safety protocols and keep the counter area organized.
• Complete paperwork for transactions including returns and warranties.
• Occasional travel to other locations for training or meetings.

Skills

Customer service

Sales growth

Leadership (P&L)

Retail experience

Cross-functional

Data analysis

Education

High School Diploma or GED

Associate's degree in business/marketing

Tools

MS Office

Job description

Branch Counter Sales Associate - HVAC Products | Carrier Enterprise| Columbia, MO

Introduction:

Carrier Enterprise, a leading national distributor of residential and light commercial HVAC products, is seeking a dynamic Branch Sales Associate. Join a team that excels in providing top-notch HVAC/R products, parts, and supplies through licensed HVAC/R dealers and contractors.

Company Description:

Carrier Enterprise (CE) is a premier national distributor specializing in residential and light commercial Heating, Ventilation, and Air Conditioning (HVAC) products, parts, and supplies. We serve licensed HVAC/R dealers and contractors, ensuring top-quality HVAC solutions across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada. With over 200+ locations, we are well-positioned to meet our customers' HVAC/R needs.

Company Website:

www.carrierenterprise.com

Job Summary:

In the Branch Sales Associate role, you will be the face of our branch, providing exceptional customer service, product knowledge, and support to HVAC/R professionals and contractors who visit our location. Your enthusiasm for the industry, excellent communication skills, and commitment to delivering top-notch customer service will be the key to your success. This position is eligible for performance-based bonuses and incentives.

Essential Duties and Responsibilities:

• Customer Service: Greet customers warmly and assist them in finding the right HVAC/R products and supplies for their needs. Provide expert advice, product information, and recommendations.
• Order Processing: Accurately process customer orders, ensuring that all requested items are available, properly priced, and invoiced correctly. Handle cash, checks, and credit card transactions with precision.
• Product Knowledge: Maintain a deep understanding of our HVAC/R product inventory, including specifications, compatibility, and pricing. Stay up to date with industry trends and new product releases.
• Stock Management: Monitor and replenish stock levels on the sales floor. Conduct regular inventory counts and report any discrepancies to the store manager.
• Technical Support: Assist customers in troubleshooting and finding solutions to technical issues related to HVAC/R equipment and components.
• Safety Compliance: Adhere to safety protocols and maintain a clean and organized counter area. Ensure a safe working environment for both customers and colleagues.
• Documentation: Complete all necessary paperwork and documentation for customer transactions, including invoices, returns, and warranty claims.
• This role may require occasional travel to various locations for training sessions, professional development opportunities, meetings, or other work-related activities. Candidates should be prepared to travel, with advance notice provided whenever possible or as it relates to their specific role.

Qualifications:

• Prior experience in Customer Service.
• Prior leadership roles with profit and loss responsibility preferred.
• Experience in leading people in a retail environment.
• Demonstrated ability to rapidly grow sales in a retail environment.
• Experience building and maintaining cross-functional relationships.
• Experience analyzing and using customer, market, and competitor data to make informed decisions and business planning.

Preferred Qualifications:

• Experience working with HVAC contractors strongly desired.
• Computer literacy with proficiency in MS Office applications.
• Ability to work in a team environment and be willing to participate.
• Ability to function at an above-average level in a technical environment.
• Prior experience using sales and/or inventory management systems.

Requirements:

• High School Diploma or GED equivalent; Associate's degree in business, marketing, or related field preferred.
• Experience managing in a B2B environment in distribution or wholesale sales preferred but not required
• Excellent relationship-building skills; must be a team builder as well as a team player with a focus on sales.

Benefits:

• Health Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance (Short-term and Long-term)
• Employee Assistance Program (EAP)
• Tuition Reimbursement & Professional Development
• Paid Vacation & Sick time
• Company Paid Holiday's
• 401(k) Plan with Employer Match
• Employee Discount Program

Equal Opportunity Statement:

Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence.

Requirements:

• High School Diploma or GED equivalent; Associate's degree in business, marketing, or related field preferred.
• Experience managing in a B2B environment in distribution or wholesale sales preferred but not required
• Excellent relationship-building skills; must be a team builder as well as a team player with a focus on sales.