Branch Operations Supervisor- Commercial Insurance (Remote)

Insurance Office of America, Inc.; Florida; Hybrid; USD 105,000 - 125,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid holidays

Vacation time

Sick time

Career growth opportunities

Job summary

Insurance Office of America, Inc. is seeking an Operations Supervisor – Commercial Lines for a remote-capable role. You will lead Account Management, drive performance, ensure policy administration accuracy, and oversee renewals for a client book.

This senior position emphasizes leadership, compliance, and client service excellence. The ideal candidate has 10+ years in the industry or 7+ years in related fields, with an active insurance license.

Qualifications

• 10+ years of insurance industry experience or 7+ years in sales, marketing or relationship management.
• Active insurance license is required.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).

Responsibilities

• Lead Account Management staff and provide coaching and guidance.
• Monitor productivity, efficiency, quality, and service standards.
• Promote IOA culture and support team engagement.
• Support ongoing staff training and development.
• Ensure HR policies and processes compliance.
• Participate in hiring, interviewing and onboarding.
• Deliver evaluations and maintain transparent communication with leadership.
• Assign and balance workloads to ensure service continuity.
• Oversee policy administration, placement, billing and renewals.
• Support renewals and new business processes.

Skills

Industry experience

Relationship management

Analytical skills

Communication skills

MS Office proficiency

Education

High school diploma or equivalent

Active insurance license

Tools

MS Office Suite (Outlook, Word, Excel)

Job description

Operations Supervisor – Commercial Lines

Work Mode: Remote (Florida Residents or those with Florida Insurance Experience. Eastern or Central Time Zones Only) | Location/Supporting: Longwood, FL | Book Focus: General

Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations

About the Role

The Operations Supervisor – Commercial Lines is responsible for direct leadership and day-to-day oversight of Account Management staff within the branch. This includes guiding team performance, ensuring compliance with established processes and procedures, maintaining service excellence, supporting staff development, and strengthening operational efficiency. Additionally, this role serves as a senior-level resource for complex client service needs and manages an assigned book of business.

Key Responsibilities

• Performance Standards: Monitor productivity, efficiency, quality, and service standards.
• Culture Promotion: Promote IOA culture and support team engagement.
• Professional Development: Support ongoing staff training and development.
• Succession Planning: Develop future branch operations leaders.
• Direct Staff Management: Lead Account Management staff and provide coaching and guidance.
• HR Management: Ensure compliance with HR policies and processes.
• Recruitment and Onboarding: Participate in hiring, interviewing, and onboarding.
• Performance Communication: Deliver evaluations and maintain transparent communication with leadership.
• Workflow Management: Assign and balance workloads to ensure service continuity.
• Operational Process Excellence: Implement and enforce processes and best practices.
• Data Analysis: Monitor and interpret performance data and take action as needed.
• Data Integrity: Maintain accurate data across agency and carrier systems.
• Account Management: Manage an assigned book of business.
• Technical Support: Serve as a subject matter expert for coverage and service questions.
• Client Relationship Management: Manage client relationships and support renewals and service needs.
• Policy and Service Administration: Oversee policy administration, placement, billing, claims support, and documentation of accuracy.
• Renewal and New Business Execution: Lead or support the full renewal and new business process.
• Service Excellence: Deliver excellent service and proactively anticipate client needs.
• Culture Promotion: Promote IOA culture and improve engagement.
• Policy Compliance: Stay updated on company policies and procedures.
• Champion IOA Values: Demonstrate integrity and leadership.

Ideal Candidate Qualifications

• 10+ years of industry experience (or 7+ years of sales, marketing or relationship management experience)
• Thorough knowledge of insurance brokerage and client needs
• Required active licensing
• Professional designations preferred
• Strong analytical, problem-solving, and decision-making skills
• Exceptional customer service, communication, multitasking, and organizational skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma (or equivalent)

What We Offer

• Competitive salaries and bonus potential
• Company-paid health insurance
• Paid holidays, vacations, and sick time
• 401K with employer match
• Professional growth and career progression opportunities
• Respectful culture and work/family life balance
• Community service commitment
• Supportive teammates and a rewarding work environment

What to Expect (Application Process)

30-Minute Phone Screen, Online Assessments, and Interview(s)

Salary Range

The expected pay range for this position is 105-125K annually, depending on experience, relevant skills, and geographic location.

Equal Opportunity & Diversity Statement

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Company Information

Insurance Office of America (IOA) is one of the largest privately held independent insurance brokerages in the United States. Founded in 1988, IOA has more than 1,500 associates located in over 60 offices in the U.S., and it is a recognized leader in providing property and casualty, employee benefits, and personal lines insurance and risk management solutions. In California, dba IOA Insurance Services. (#0E67768) For more information, visit www.ioausa.com.