Branch Operations Specialist — Customer Experience & Compliance

Bank of Hope; Buena Park (CA); On-site; USD 43,000 - 47,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

Bank of Hope in Buena Park, CA is seeking a Branch Service Officer to ensure efficient daily operations and top-tier customer service. Under the supervision of the Operations Manager, you will support teller duties, maintain compliance, and help manage branch activities with a focus on accuracy and security.

You will mentor tellers, resolve customer inquiries, identify cross-sell opportunities, and collaborate with leadership to grow the branch’s client base while delivering a welcoming banking

Qualifications

• High school diploma required.
• At least 3 years of branch operations experience.
• Strong English communication and organizational skills.

Responsibilities

• Handle daily branch operations and routine transactions accurately.
• Assist with teller duties during peak hours or staff shortages.
• Maintain compliance with policies, procedures, and security protocols.
• Provide exceptional customer service and resolve inquiries.
• Support audits and coordinate corrective actions.
• Mentor front-line staff and back-office tasks as needed.

Education

High School Diploma

Job description

Bank of Hope in Buena Park, CA is seeking a Branch Service Officer to ensure efficient daily operations and top-tier customer service. Under the supervision of the Operations Manager, you will support teller duties, maintain compliance, and help manage branch activities with a focus on accuracy and security.

You will mentor tellers, resolve customer inquiries, identify cross-sell opportunities, and collaborate with leadership to grow the branch’s client base while delivering a welcoming banking