Branch Operations Manager III

WillScot; Knightdale (NC); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player seeks a Branch Operations Manager to drive success through effective staff management and operational excellence. This role involves overseeing daily operations, ensuring compliance, and maintaining high customer satisfaction. The ideal candidate will have a strong background in managing teams within service environments and be adept at budget management. Join a company that values diversity and offers comprehensive benefits, including health insurance and tuition reimbursement, while fostering an inclusive workplace where everyone can thrive.

Benefits

Health Insurance

Paid Time Off

Holidays

Tuition Reimbursement

401(k) Matching

Qualifications

• 5+ years managing staff in service shop or manufacturing environment.
• Experience managing budgets and multiple priorities effectively.

Responsibilities

• Oversee branch employees and manage daily tasks and assignments.
• Ensure compliance with work orders and maintain service standards.

Skills

Staff Management

Budget Management

Problem-Solving

Communication

Customer Service

Education

High School Diploma or GED

5 Years Management Experience

Tools

Salesforce.com

SAP

Tableau

Hyperion

Teams/Zoom

Smartsheets

Job description

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At WillScot (NASDAQ WSC), our 4000+ employees are at the heart of everything we do. We offer industry-leading pay and benefits, opportunities for development and upward mobility, and invest in the communities we serve. We are the leader in innovative flexible workspace and portable storage solutions, serving customers across all industries from 240+ locations in the United States, Canada, and Mexico.

Our values are our foundation. We strive to diversify our teams to attract the best talent. We are committed to creating an inclusive workplace where everyone can be their authentic self. To learn more about WillScot, click here. Build your future with us!

The Branch Operations Manager (BOM) ensures the success of the branch. Responsibilities include driving safety, controlling costs, managing the workforce, and overseeing inventory. Success is achieved through value-driven execution, compliance with policies and laws, maintaining service standards, responding to customer inquiries, and ensuring high customer satisfaction.

WHAT YOU'LL BE DOING:

Operations

• Oversee branch employees, including Production Supervisors, Shop/Yard Labor, Field Service, Dispatchers/Transportation Coordinators, Drivers, and Branch Coordinators.
• Manage daily tasks and assignments for temporary workers and contractors.
• Communicate clearly and promptly with all branch staff.
• Use internal systems to ensure safe, timely, cost-effective, and high-quality revenue activities.
• Manage costs related to maintenance, inventory, and fleet servicing efficiently.
• Plan ahead using budgets and manage costs actively.
• Ensure compliance with work orders, damage billing, inventory, and purchasing.
• Maintain accurate parts and resource availability for operations.
• Collaborate with HR to manage and develop the workforce, including recruiting and training strategies.
• Manage logistics, safety, resources, DOT compliance, and route efficiency.

Production

• Ensure timely off-rent processes, thorough inspections, damage assessments, and fleet inventory counts.
• Understand and minimize variances in work orders, especially for idle fleet.
• Manage vendor purchase orders and coordinate receipt and distribution of materials.
• Focus on first-time quality, reduce service calls, and analyze root causes for issues.
• Perform other related duties as assigned.

Customer Service

• Use Net Promoter Score (NPS) feedback to improve processes.
• Ensure on-time deliveries, returns, relocations, and service.
• Drive high product quality and operational excellence for commercial readiness.

EDUCATION AND QUALIFICATIONS:

Requirements:

• High school diploma, GED, or 3 years of relevant experience.
• 5 years managing staff in a service shop, manufacturing, or construction environment, or 2 years with WillScot.
• Experience managing budgets.
• Ability to follow directions and meet deadlines in a fast-paced environment.
• Problem-solving skills and creativity.
• Ability to build relationships with vendors through open communication.
• Managing multiple priorities effectively.

Preferred:

• Experience with customers, Salesforce.com, SAP, Tableau, Hyperion, Teams/Zoom, or Smartsheets.
• Experience in fleet management, logistics, inventory, dispatching, or building codes/permitting.

Personal Characteristics

• Lead by example, embodying our values:
• Health & Safety, Inclusion & Diversity, Excellence, Trustworthiness, Customer focus, and Community engagement.

Note: This description covers the general nature of the role and is not exhaustive. Teamwork and collaboration are essential, and duties outside normal responsibilities may be required.

WillScot offers comprehensive benefits, including health insurance, paid time off, holidays, tuition reimbursement, and 401(k) matching. Additional variable pay opportunities may be available. More about benefits can be found here.

We are an equal opportunity employer committed to diversity and inclusion, prohibiting discrimination and harassment based on protected characteristics.

Join us in building inclusive teams that leverage diverse backgrounds and skills for stronger success.