Branch Operations Manager III

WillScot; Kerrville (AL, TX); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player seeks a Branch Operations Manager to lead and optimize branch operations. This role focuses on driving safety, managing costs, and ensuring high customer satisfaction through excellent service standards. The ideal candidate will have a strong background in managing teams, budgets, and operational processes in a fast-paced environment. Join a company that values diversity and inclusion, offering competitive pay and benefits while investing in community development. This is a chance to build your future with a forward-thinking organization committed to excellence.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Match

Paid Time Off

Tuition Reimbursement

Disability Insurance

Life Insurance

Qualifications

• 5+ years managing direct reports in service, manufacturing, or construction.
• Strong communication and relationship-building skills.

Responsibilities

• Oversee branch operations and manage workforce effectively.
• Ensure compliance with safety and operational standards.

Skills

Management

Budget Management

Communication

Problem Solving

Relationship Building

Education

High School Diploma or GED

Bachelor's Degree

Tools

MS Office

Salesforce

SAP

Tableau

Hyperion

Teams/Zoom

Smartsheets

Job description

At WillScot (NASDAQ WSC), our 4,000+ employees are at the heart of everything we do. We offer industry-leading pay and benefits, opportunities for development and upward mobility, and invest in the communities we serve. We are the leading provider of innovative flexible workspace and portable storage solutions, serving a diverse range of customers across all industries from 240+ locations in the United States, Canada, and Mexico.

Our values form our foundation. We strive to diversify our teams to attract the best talent. We are committed to creating an inclusive and equitable workplace where everyone can contribute authentically. To learn more about WillScot and our culture, click here. Build your future with us!

ABOUT THE JOB:

The Branch Operations Manager (BOM) is responsible for the success of the branch operation. This role involves driving safety, controlling costs, managing the branch workforce, and overseeing inventory management. Success is achieved through value-driven execution that complies with WS policies and all relevant laws and regulations. The BOM maintains excellent service standards, responds efficiently to customer inquiries, and strives for high customer satisfaction.

WHAT YOU'LL BE DOING:

Operations

• Provides managerial oversight to branch operational employees including Production Supervisors, Shop/Yard Labor, Field Service, Dispatchers/Transportation Coordinators, Drivers, and Branch Coordinators.
• Manages tasks, daily assignments, and duties for temporary workers and contractors.
• Communicates clearly and promptly with all branch employees.
• Uses internal systems to ensure safe, timely, cost-effective, and high-quality delivery of revenue activities.
• Manages costs through oversight of maintenance, inventory, and fleet servicing, utilizing company resources efficiently.
• Plans proactively using budgets and planning tools; actively manages costs.
• Ensures compliance with work order, off-rent/damage billing, inventory, and purchasing processes.
• Coordinates with HR to develop and manage the branch workforce, including recruiting, training, and talent assessment.
• Manages logistics including safety, resources, DOT compliance, and route efficiency.

Production

• Ensures off-rent processes are completed timely, units are inspected, and damages billed appropriately.
• Develops strategies to minimize work order variances and ensures accurate work orders for idle fleet.
• Issues and tracks vendor purchase orders.
• Orders, receives, and distributes materials and VAPS efficiently to support operations.
• Focuses on first-time quality and reduces service calls by analyzing root causes and implementing corrective actions.

Customer Service

• Uses NPS feedback to improve processes and communication.
• Ensures timely deliveries, returns, relocations, and service.
• Maintains high product quality and operational excellence for commercial readiness.

EDUCATION AND QUALIFICATIONS:

Requirements:

• High school diploma, GED, or 3 years of applicable experience.
• 5 years managing direct reports in a service shop, manufacturing, or construction environment, or 2 years with WillScot.
• Experience managing budgets.
• Proficiency in MS Office applications.
• Ability to meet deadlines and solve problems creatively.
• Strong communication and relationship-building skills.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred:

• Bachelor's degree.
• Experience with customer interaction.
• Familiarity with Salesforce, SAP, Tableau, Hyperion, Teams/Zoom, or Smartsheets.
• Experience in fleet management, logistics, inventory, dispatching, or building codes/permitting.

PERSONAL CHARACTERISTICS:

• Lead by example and embody our values.
• Prioritize health and safety.
• Promote inclusion and diversity.
• Strive for excellence.
• Be trustworthy and reliable.
• Devoted to customer service.
• Community-oriented.

Disclaimer: This posting describes the general nature and level of work performed and is not an exhaustive list of responsibilities, duties, or skills required. Collaboration and teamwork are essential. Employees may be asked to perform duties outside their normal responsibilities as needed.

All regular WillScot positions offer benefits including medical, dental, vision, disability, life insurance, paid time off, holidays, tuition reimbursement, and a 401(k) with match. Additional variable pay opportunities may be available. More info about benefits can be found here.

WillScot is an equal opportunity employer committed to diversity and inclusion in all employment practices, prohibiting discrimination and harassment of any kind.