Branch Operations Manager - Commercial Lines

Insurance Office Of America; Mount Pleasant (SC); Hybrid; USD 80,000 - 105,000; Full time

Benefits offered by this job

Bonus potential

Health insurance

401K with employer match

Career progression

Job summary

Insurance Office of America is seeking a Branch Operations Manager for the Charleston area. The role leads branch operations, manages the team, implements strategic plans, budgets, and reporting, and includes serving as Account Manager for a designated book of business.

The ideal candidate holds an active P&C license with 2+ years in supervision, and demonstrates strong communication, negotiation, and MS Office skills. Hybrid schedule with 1–2 days in the office.

Qualifications

• 5+ years of commercial insurance industry experience
• 2+ years of management / supervisor experience
• Active P&C license required
• CISR or CIC designation preferred
• Strong communication, people management, and negotiation skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma or equivalent

Responsibilities

• Direct daily activities and workflow of the branch team.
• Drive annual strategic and tactical plans for the branch.
• Manage branch P&L, control costs, and achieve financial goals.
• Understand and manage the annual budget.
• Communicate leadership vision to the branch.
• Build and manage an operations team.
• Participate in recruitment and evaluate merger/acquisition opportunities.
• Ensure compliance with HR processes and policies.
• Establish and monitor productivity, quality, and service standards.
• Encourage growth and development of personnel.
• Develop future branch operations leaders.
• Promote IOA values and engagement.
• Monitor performance data and address gaps.
• Maintain communication with Regional Director of Operations and sales leadership.
• Resolve operational issues with Branch 1099 sales personnel.
• Develop and enforce core work processes and policies.
• Maintain high technical competence and industry knowledge.
• Foster positive relationships with IOA leadership and employees.

Skills

Communication

People management

Negotiation

MS Office

Education

High School Diploma

Active P&C license

CISR or CIC designation

Tools

MS Office

Job description

Job Description

Title: Branch Operations Manager - Commercial Lines

Hybrid: 1-2 days in office | Location: Charleston, South Carolina

Requirement: active P&C license, 2+ years of supervisor/management experience

Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations

About the Role

Responsible for leadership of all IOA insurance operations management activities within the assigned branch. This includes managing operations team performance, strategic and tactical plan implementation, budgeting, goal setting, reporting, staff professional development, policy and procedure implementation, human resource management, quality assurance, productivity, and customer service management. Additionally, responsible for participating in producer/agency acquisition and integration, and personally serving as Account Manager for an assigned book of business.

Key Responsibilities

• Team Leadership: Direct daily activities and workflow of the branch team.
• Strategic Implementation: Drive annual strategic and tactical plans.
• Financial Management: Manage branch P&L, control costs, and achieve financial goals.
• Budget Management: Understand and manage the annual budget.
• Vision Communication: Communicate leadership vision/mission for the branch.
• Team Building: Build and manage a qualified operations team.
• Recruitment and Onboarding: Participate in recruitment and evaluate merger/acquisition opportunities.
• Personnel Management: Recommend staff actions, including acquisition and succession planning.
• HR Management: Ensure compliance with HR processes and policies.
• Performance Standards: Establish and monitor productivity, efficiency, quality, and service standards.
• Professional Development: Encourage growth and development of personnel.
• Succession Planning: Develop future branch operations leaders.
• Culture Promotion: Promote IOA culture and improve engagement.
• Performance Monitoring: Identify gaps and implement corrective actions.
• Data Analysis: Monitor and interpret performance data.
• Communication: Maintain communication with Regional Director of Operations and sales leadership.
• Collaboration: Resolve operational issues with Branch 1099 sales personnel.
• Process Improvement: Develop and ensure compliance with core work processes.
• Policy Enforcement: Implement and enforce company policies.
• Technical Competence:Maintain high technical competence and industry expertise.
• Leadership Development:Continuously improve management and leadership skills.
• Relationship Building:Develop and maintain positive relationships with IOA leadership and employees.
• Champion IOA Values:Demonstrate integrity and leadership.

Ideal Candidate Qualifications

• 5+ years of commercial insurance industry experience with deep, wide-ranging industry knowledge
• 2+ years of management / supervisor experience
• All required active P&C licensing
• CISR or CIC designation (preferred)
• Outstanding communication, people management, and negotiation skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma (or equivalent)

What We Offer

• Competitive salaries and bonus potential
• Company-paid health insurance
• Paid holidays, vacations, and sick time
• 401K with employer match
• Professional growth and career progression opportunities
• Respectful culture and work/family life balance
• Community service commitment
• Supportive teammates and a rewarding work environment

What To Expect (Application Process)

• 30-Minute Phone Screen, Online Assessments, and Interview(s)

Salary Range

The expected pay range for this position is $80,000.00 to $105,000.00 per year, depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.