Overview
The Branch Operations Manager is responsible for the overall direction, coordination, and evaluation of the Branch, including the management of assets.
Responsibilities
- Interview, hire, and train new team members; conduct performance appraisals, team member counseling, disciplinary actions, address complaints, and resolve problems when possible.
- Communicate regularly with the Regional Operations Manager and Human Resources as needed.
- Instill and maintain a customer service-oriented philosophy in all conduct among team members.
- Prepare and submit the annual operational budget for approval and develop plans for the efficient use of resources.
- Participate in planning personnel safety, ensure safety procedures are followed, and make safety-related recommendations.
- Coordinate with customers and the Branch management team to evaluate, promote, and provide improved and expanded services.
- Use a vehicle to deliver orders or pick up returned merchandise safely and courteously.
- Perform other duties as assigned.
Essential Job Skills
- Ability to perform basic clerical and physical tasks.
- Strong leadership and organizational skills.
- Excellent interpersonal and communication skills, with the capability of working effectively with others.
- Ability to read and write comprehensive detailed instructions, correspondence, and memos.
- Fluent in reading, writing, and speaking English.
- Proficient in basic math skills.
- Ability to lift up to 50 pounds.
- Detail-oriented with strong prioritization skills.
- Supervisory and time management skills.
- Proficiency in Microsoft Office.
- Ability to solve practical problems and deal with a variety of concrete variables.
Qualifications
- At least 4 years of leadership experience in a warehouse-related field.
- At least 1 year of cash handling experience.
- Comfortable using Microsoft Office applications.
- High school diploma or GED equivalent.
- Eligible to work in the United States.
- Availability to open and close the warehouse Monday through Friday and on Saturdays as needed.
- Meet all state-specific driver’s license requirements.
Preferred Candidates
- Proficiency with all Microsoft Office applications (Outlook, PowerPoint, Word, Excel).
- Extremely organized with effective prioritization skills.
- Understanding of staffing requirements and multiple department functions.
- Excellent multitasking abilities.
- Willingness to evolve and develop personal skills.
- Demonstrated self-starter and motivated individual.
- Ability to challenge upwards respectfully.
- Willing to learn new skills and knowledge about branch operations.
- Bilingual skills are preferred.
- Associates degree preferred.
- Understanding of P&L.
Education
High school diploma or GED; Associates degree preferred.
Certificates and Licenses
- Willing to obtain powered equipment certification.
- Must meet all state-specific driver’s license requirements.
- Valid driver’s license with an acceptable motor vehicle record (MVR).
Physical Demands
Regularly required to stand, walk, use hands, reach, talk, and listen. Frequently required to stoop, kneel, and crouch; occasionally sit, climb, or balance. Must be able to lift up to 50 pounds regularly and up to 100 pounds occasionally. Specific vision abilities include close, distance, and focus adjustment.
Work Environment
Regular exposure to moving mechanical parts; occasionally exposed to high places, fumes, airborne particles, and chemicals. The noise level is generally high.
Pay Range
USD $65,000.00 - USD $75,000.00 per year.
Location Type
On-Site