Branch Operations Manager

Raymond James; Waukesha (WI); On-site; USD 70,000 - 120,000; Full time

Benefits offered by this job

medical

dental

vision

life insurance

critical illness insurance

accident insurance

disability benefits

retirement savings

paid time off

parental leave

Job summary

Raymond James in Wisconsin seeks a Branch Operations Manager to oversee daily branch activities, ensure compliance with firm and regulatory policies, and resolve complex operational issues.

You will back up all branch operations, coordinate with home office, conduct audits, train staff, manage budgets, and maintain cash controls while supporting the Branch Manager. Strong leadership and knowledge of securities regulations are required.

Qualifications

• Bachelor's degree in a financial services field and 3+ years of operations management experience in financial services
• SIE license required; Series 7, 9 & 10; Series 63/65/66 as state requires
• Ability to obtain additional securities and advisory registrations
• Demonstrated leadership and people-management skills

Responsibilities

• Back-up for all branch operations as workload requires
• Coordinate branch-home office workflow with home office personnel
• Conduct self-audits of branch procedures
• Assist Branch Manager with confidential matters and compliance visits
• Assist Branch Manager with controlling expenses and maintaining peak efficiency
• Oversee supplies, purchase orders and postage usage
• Maintain accounting of petty cash
• Review branch invoices and operating statements
• Resolve complex client account inquiries
• Disseminate information at regular branch meetings
• Coordinate rent, facilities, and office maintenance
• Recruit, train, and supervise branch operations staff
• Conduct performance management and appraisals for staff
• Review daily work and adjust staffing as needed
• Ensure staffing levels and cross-training
• Coordinate licensing and continuing education for branch personnel
• May perform some Branch Manager duties

Skills

Operational management

Supervisory experience

Financial services

Regulatory compliance

Team leadership

Education

Bachelor's degree

Accounting

Business Administration

Finance

High School diploma

Job description

Job Description Summary Under branch manager direction manage the overall operational efficiency of the branch office. Directs day to day operational functions, ensuring compliance with firm and regulatory policies and procedures. Uses extensive knowledge and skills obtained through education and experience to identify, research, analyze and resolve complex issues.

Responsibilities

• Performs back-up for all operational functions as required by workloads and absences.
• Works directly with home office personnel to coordinate branch-home office workflow.
• Completes self-audit of branch procedures.
• Assists Branch Manager with confidential matters and compliance visits and replies.
• Assists Branch Manager with controlling expenses and operating at peak efficiencies.
• Oversees ordering of supplies, purchase orders and postage usage.
• Maintains accounting of branch petty cash.
• May review branch invoices and operating statements.
• Researches and resolves complex problems relating to client accounts and inquiries.
• Assists Branch Manager in disseminating information at regular branch meetings.
• Coordinate rent, facility, office maintenance and cleaning/security issues.
• Recruits, selects, orients, trains and supervises branch operations associates.
• In conjunction with the Branch Manager conducts ongoing performance management, scheduled performance appraisals and salary reviews of operations associates, and maintains branch associate files.
• Reviews daily work of operations associates.
• Evaluates workload and responsibilities of support staff to determine necessary assignment changes to maintain efficient workflow.
• Ensures daily staffing levels and cross-training is adequate.
• Coordinates registrations, continuing education, licensing, etc. of branch personnel.
• Performs other duties and responsibilities as assigned. May perform some Branch Manager duties

Education/Experience Requirements

• Bachelor's degree and three years’ experience in the financial services industry, preferably including related operational management and supervisory experience

~or~

• An equivalent combination of experience, education and/or training as approved by Human Resources

Licenses Required

• SIE required provided that an exemption or grandfathering cannot be applied
• Series 7, 9 & 10
• Series 63, 65 and/or 66 as required by state
• Ability to obtain additional securities and advisory state registrations if required by state

Education

Bachelor's - Completed: Accounting, Bachelor's - Completed: Business Administration, Bachelor's - Completed: Finance, High School (HS) - Completed (Required)

Work Experience

General Experience - 3 to 6 years, Manager Experience - 13 months to 3 years

Certifications

s10 - General Securities Sales Supervisor - General Module Examination - Financial Industry Regulatory Authority (FINRA), s66 - Uniform Combined State Law Examination - Financial Industry Regulatory Authority (FINRA), s7 - General Securities Representative Examination - Financial Industry Regulatory Authority (FINRA), s9 - General Securities Sales Supervisor - Options Module Examination - Financial Industry Regulatory Authority (FINRA), Securities Industry Essentials Exam (SIE) - Financial Industry Regulatory Authority (FINRA)

Travel

Less than 25%

Workstyle

Resident

The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions.

• medical
• dental
• vision
• life insurance
• critical illness insurance
• accident insurance
• disability benefits
• retirement savings
• paid time off (including vacation, holidays, and sick leave)
• parental leave

Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

We Expect Our Associates At All Levels To

• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm

At Raymond James - as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.