Branch Operations Manager

Nucor; Lathrop (CA); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Profit sharing

401(k) with company match

Stock purchase plan

Tuition reimbursement

Scholarships

Health insurance

Job summary

The Branch Operations Manager for the Service Center in Lathrop, California leads customer service and operations while engaging sales to provide a world class experience for our dealer customers. The Branch Operations Manager is responsible for developing teammates to their fullest potential, driving continuous improvement across key metrics, and building an environment focused on our core values.

Starting base salary range: $100,000-$120,000 plus production bonus.

Qualifications

• 5 years experience managing a standalone business operation.
• 5 years experience in a customer-facing role.
• Bachelor’s degree in Business, Management, or applicable field.

Responsibilities

• Lead customer service and operations at the Service Center.
• Develop teammates to their fullest potential through mentoring and leadership.
• Drive KPIs for safety, quality, delivery, productivity, and cost.
• Engage Customers and Sales to grow revenue and improve the customer experience.
• Ensure processes and policies are followed across departments.
• Capable of performing all customer service, accounting, and operations positions.

Skills

Leadership

Customer service

Operations

Education

Bachelor's degree in Business, Management, or applicable field

Job description

Welcome to Nucor, where our unique culture sets us apart. Joining Nucor means becoming part of North America's largest steel and steel products manufacturer, offering unmatched career opportunities and stability. We are known for our innovative sustainability practices and are the continent's largest recycler. Our vibrant culture, built on personal connections and teamwork, empowers every team member with the freedom to innovate and contribute to our collective success. Experience a workplace where safety, efficiency, and meaningful personal connections define every day, enriching both our teammates and the communities we serve.

Nucor supports its teammates with top-tier benefits like Medical, Dental, Vision, and Disability Insurance, 401K and Roth accounts, Profit sharing, Pay-for-performance bonuses, Paid parental leave, Tuition reimbursement, Stock program, Scholarships and more.

About Our Division:

C.H.I. Overhead Doors is a leading manufacturer of overhead doors. We have production facilities located in Illinois & Indiana, and Service Center/Warehouse facilities in California, Colorado, New Hampshire, & New Jersey. The Service Centers are standalone operations, and are staffed with management personnel, customer service representatives, accountants, warehouse teammates, and drivers. Service Centers are key components of our business model for strategic sales growth, dealer-customer relations, and logistics.

Basic Job Functions:

The Branch Operations Manager for the Service Center in Lathrop, California leads and directs customer service and operations while engaging sales and customers to provide a world class experience for our dealer customers. The Branch Operations Manager is responsible for developing teammates to their fullest potential, driving continuous improvement across key metrics, and building an environment focused on our core values.

Additional Functions:

• Develop team to fullest potential through mentoring and leadership
• Responsible for P&L, and driving continuous improvement
• Drive Key KPIs pertaining to safety, quality, delivery, productivity, and cost.
• Lead Customer Service department by ensuring processes and policies are being followed.
• Lead Warehouse Operations by ensuring processes and policies are being followed.
• Engage Customers and Sales to grow revenue and improve the customer experience
• Assist in strategy and execution to gain market share
• Ensure all teammates follow company, state, and federal policies.
• Capable of performing all customer service, accounting, and operations positions.
• Other responsibilities as assigned by Service Center Director.

Safety is the most important part of all jobs within Nucor; therefore, candidates must be able to demonstrate the ability to initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards at all times.

Compensation:

Starting Base Salary Range: $100,000-$120,000 + Production Bonus

Production Bonus

Weekly Base Salary + Weekly Production Bonus

Example @ $100,000 Base:Weekly Salary = $1,923 + Weekly Production Bonus @ 40% =Total Weekly Salary = $2,692 ($139,984/year)

Profit-Sharing

10% of Nucor’s pre-tax earnings are contributed to the Profit Sharing Plan annually and distributed to all eligible teammates. A large portion is deposited into your profit-sharing account, and a smaller portion is distributed in cash. Current 6-year average = 19.88% of your eligible earnings. Eligible earnings include regular pay, overtime, and bonus

Build a career, not just a paycheck

• At C.H.I. Overhead Doors, a Nucor company, you earn more when we hit our production goals
• You share in company profits every year
• You get benefits designed to support you and your family for the long haul
• Growth & advancement opportunities are endless at Nucor's 300+ locations
• Profit sharing: 10% of Nucor’s pre-tax earnings go to our teammates each year. The 6-year average is18.28% of eligible earnings.
• 401(k) with company match, 100% vested immediately
• Nucor stock purchase plan with company match
• Stock awards for years of service

Health & Family Benefits

• No-deductible medical and prescription coverage, now including fertility coverage
• Dental and vision insurance
• Access to Teladoc: free virtual medical, dermatology, and mental health visits
• No-cost physical therapy, wellness programs, and Employee Assistance Programs
• Company-paid basic life insurance

Time Off & Security Benefits

• Paid Time Off
• 11 paid holidays
• Paid parental leave, sick pay, and voluntary long-term disability

Educational Benefits

• Education reimbursement up to $5,250 per year
• Company-paid training & certifications on a variety of subjects
• Scholarships of up to $5,000 for teammates’ children

Minimum Qualifications:

• 5 years experience managing a standalone business operation.
• 5 years experience in a customer-facing role.
• Bachelor’s degree in Business, Management, or applicable field. Equivalent experience and training will be considered.

Preferred Qualifications:

• Strong leadership skills with the ability to manage in a fast pace environment with cross-functional teams
• General understanding of finance, cost, and accounting principles
• Proven experience driving teammate engagement
• Familiarity with engineering systems
• Experience working in Engineering, Quality, or Materials Management

Nucor is an Equal OpportunityEmployer and a drug-free workplace