Branch Operations Manager

The Bank Of Commerce; Idaho Falls (ID); On-site; USD 50,000 - 75,000; Full time

Job summary

The Bank Of Commerce is seeking a Branch Operations Manager in Idaho Falls to oversee daily branch activities, budgets, and customer support. You will lead a team, ensure operational excellence, and address customer banking needs. Strong leadership and organizational skills are required.

You'll coordinate scheduling, participate in hiring and performance processes, and uphold branch banking standards with a focus on service quality and efficiency.

Qualifications

• Interpersonal skills to resolve conflict and maintain confidentiality.
• Technical skills with self-development and knowledge sharing.
• Oral communication and group presentation abilities.
• Written communication for reports and procedures.
• Ethics and integrity in handling bank operations.
• Organizational support and policy adherence.
• Professionalism and composure under pressure.
• Dependability and accountability in tasks.

Responsibilities

• Generally responsible for a more complex branch operation.
• Responsible for a portion of the bank’s daily operations.
• Prepares annual budget and goals for branch.
• Provides information and assistance to customers.
• Resolves banking problems for customers.
• Participates in the scheduling of hours.
• Participates in the hiring and performance rating of employees.
• Requires a thorough understanding of and experience in branch banking operations.
• Develops and maintains account relationships, both credit and noncredit.
• Develops primary customer and prospect lists for marketing a broad range of bank services.
• Possesses the ability to remedy deficiencies when appropriate.

Skills

Interpersonal Skills

Technical Skills

OralCommunication

Written Communication

Ethics

Organizational Support

Professionalism

Dependability

Education

Bachelor’s degree

Job description

Job Details

Job Location: Northgate - Idaho Falls, ID 83401

Job Title: Branch Operations Manager

Department: Branch

Reports To: COO

FLSA Status: Exempt

Summary: Responsible for daily activities for branches.

Essential Duties and Responsibilities

• Generally responsible for a more complex branch operation


• Responsible for a portion of the bank’s daily operations


• Prepares annual budget and goals for branch


• Provides information and assistance to customers


• Resolves banking problems for customers


• Participates in the scheduling of hours


• Participates in the hiring and performance rating of employees


• Requires a thorough understanding of and experience in branch banking operations


• Develops and maintains account relationships, both credit and noncredit


• Develops primary customer and prospect lists for the purpose of marketing a broad range on bank services


• Possesses the ability to remedy deficiencies when appropriate

Qualifications Competencies

• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.


• Technical Skills –Assessesown strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.


• OralCommunication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions. Demonstrates group presentation skills.


• Written Communication - Writes clearly and informatively; Able to read and interpret written information.


• Ethics - Treats people with respect and consideration regardless of their status or position; Keeps commitments; inspires the trust of others; Workswithintegrity and ethically; Upholds organizational values.


• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.


• Professionalism –Approachesothers in a tactful manner; reactswell under pressure; accepts responsibility for own actions; follows through on commitments.


• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: Bachelor’s degree from a four year college or university; or ten years related experience and/or training; or equivalent combination of education and experience.

Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.