Branch Operations Manager

WillScot; Durham (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

Join a forward-thinking company as a Branch Operations Manager, where you will lead a dynamic team to ensure operational excellence. In this role, you will oversee branch operations, manage budgets, and drive customer satisfaction. Your leadership will foster a culture of safety, inclusion, and high service standards. This is an exciting opportunity to make a significant impact within an innovative organization that values community and personal development. If you're ready to take the next step in your career, this role offers the chance to thrive in a fast-paced environment while contributing to meaningful projects.

Benefits

Health Insurance

Paid Time Off

Holidays

Tuition Reimbursement

401(k) Matching

Qualifications

• 5 years managing staff in a Service Shop/Manufacturing/Construction.
• Proficiency in MS Office and experience with budget management.

Responsibilities

• Manage branch operational staff and oversee daily tasks.
• Ensure compliance with work orders, billing, and inventory.
• Use NPS feedback for continuous process improvements.

Skills

Budget Management

Staff Management

Communication Skills

Problem Solving

Time Management

Education

High School Diploma or GED

Bachelor’s Degree

Tools

MS Office

Salesforce

SAP

Tableau

Hyperion

Teams/Zoom

Smartsheets

Job description

At WillScot (NASDAQ WSC), our 4000+ employees are central to our success. We offer industry-leading pay and benefits, development opportunities, and community investment. As the leader in innovative flexible workspace and portable storage solutions, we serve diverse clients across all industries from over 240 locations in the US, Canada, and Mexico.

Our values underpin our culture. We strive to diversify our teams to attract the brightest talent and are committed to creating an inclusive, equitable workplace where everyone can be authentic. Learn more about WillScot and join us in building your future!

About the Job:

The Branch Operations Manager (BOM) ensures branch success by driving safety, controlling costs, managing staff, and overseeing inventory. Success is achieved through value-driven, compliant execution, maintaining high service standards, and ensuring customer satisfaction.

What You'll Be Doing:

Operations

• Manage branch operational staff including Supervisors, Yard Labor, Field Service, Dispatchers, Drivers, and Coordinators.
• Oversee daily tasks and assignments for temporary workers and contractors.
• Communicate clearly and promptly with all branch employees.
• Use internal systems for safe, timely, and efficient revenue activities.
• Manage costs related to maintenance, inventory, and fleet servicing.
• Plan and manage budgets, ensuring branch operations are efficient.
• Ensure compliance with work orders, billing, inventory, and purchasing.
• Collaborate with HR to develop and train the workforce, assessing talent and fostering a learning environment.
• Manage logistics including safety, resources, DOT compliance, and route efficiency.

Production

• Ensure timely off-rent procedures, inspections, and damage assessments.
• Manage work order accuracy and fleet inventory counts.
• Order and track materials and VAPS, supporting unit completion.
• Promote first-time quality and reduce service calls through root cause analysis.

Customer Service

• Use NPS feedback for process improvements.
• Ensure on-time deliveries, returns, relocations, and service.
• Maintain high product quality standards.
• Achieve operational excellence for commercial readiness.

Education and Qualifications:

Requirements:

• High school diploma, GED, or 3 years of relevant experience.
• 5 years managing staff in a Service Shop/Manufacturing/Construction OR 2 years with WillScot.
• Experience managing budgets or 2 years with WillScot.
• Proficiency in MS Office.
• Ability to meet deadlines and solve problems creatively.
• Strong communication and relationship-building skills.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred:

• Bachelor’s degree.
• Experience with customer service, Salesforce, SAP, Tableau, Hyperion, Teams/Zoom, or Smartsheets.
• Background in fleet management, logistics, inventory, or permits.

Personal Characteristics:

• Lead by example, embodying our values.
• Prioritize health and safety.
• Champion inclusion and diversity.
• Strive for excellence and reliability.
• Be customer-focused and community-oriented.

Disclaimer: This description covers the general responsibilities and may not include all duties. Collaboration and teamwork are vital, and duties outside normal responsibilities may be assigned as needed.

WillScot offers comprehensive benefits, including health insurance, paid time off, holidays, tuition reimbursement, and 401(k) matching. Additional details are available on our website.

We are an equal opportunity employer, committed to diversity and inclusion in all employment aspects, ensuring a welcoming environment for all backgrounds and experiences.