Branch Operations Leader: Develop Teams, Elevate Service

State Bank of Southern Utah; Coldwater Township (MI); On-site; USD 60,000 - 90,000; Full time

Job summary

State Bank of Southern Utah is seeking an experienced Branch Operations Manager to lead daily branch operations, coach frontline staff, and ensure compliance and service excellence. You will manage cash processes, risk controls, and staffing to support community engagement and growth.

The role emphasizes leadership, accountability, and the ability to build trust with customers while guiding a high-performing branch team within a community-focused organization.

Qualifications

• Minimum of 3 years of progressive branch banking or branch operations experience.
• Experience as a Teller, Head Teller, Universal Banker, New Accounts Representative, or similar role.
• Demonstrated leadership or supervisory experience.
• Ability to successfully pass a credit and background check.
• Associate's or Bachelor's degree preferred.
• Previous experience leading branch operations or supervisory teams within a financial institution.

Responsibilities

• Lead Branch Operations: Oversee all daily branch operational activities and employee workflows.
• Manage cash operations, including vault management, cash recyclers, ATM balancing, and teller cash limits.
• Ensure accurate branch balancing and reconciliation processes; review operational reports and oversee branch self-audits.
• Support branch opening and closing procedures, including Saturday operations when applicable.
• Maintain branch facilities, security standards, and overall operational readiness.
• Oversee compliance & risk management with internal controls and regulatory requirements.
• Supervise, coach, and develop tellers, head tellers, and universal bankers; provide training and feedback.
• Strengthen customer relationships through exceptional service and CRM documentation.
• Analyze branch performance trends and support relationship growth and retention.

Skills

Leadership

Coaching

Employee Development

Branch Operations

Cash Management

Regulatory Knowledge

CRM Experience

Customer Service

Relationship Building

Communication

Education

Associate's degree

Bachelor's degree

Tools

CRM platforms

Job description

State Bank of Southern Utah is seeking an experienced Branch Operations Manager to lead daily branch operations, coach frontline staff, and ensure compliance and service excellence. You will manage cash processes, risk controls, and staffing to support community engagement and growth.

The role emphasizes leadership, accountability, and the ability to build trust with customers while guiding a high-performing branch team within a community-focused organization.