Branch Operations Lead - Wethersfield, CT

JPMorganChase; Wethersfield (CT); On-site; USD 65,000 - 90,000; Full time

Job summary

JP Morgan Chase in Connecticut seeks a Branch Operations Lead to oversee daily branch activities, coordinating with the Branch Manager to ensure accurate processing of transactions while upholding bank policies and customer excellence.

The role emphasizes coaching staff, welcoming clients, managing lobby flow, driving self-service adoption, and maintaining audit readiness. Occasional weekend/evening hours and training travel may be required.

Qualifications

• 1+ years of retail banking experience.
• Experience in branch operations and customer interactions.
• Ability to work weekends and evenings.
• Commitment to following policies, procedures and regulatory banking requirements.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch.
• Greet clients and assist with transactions, manage lobby flow and schedule meetings to build trusted relationships.
• Engage clients with clear communication to understand needs and provide guidance.
• Lead branch operations, including managing cash devices and maintaining accuracy and security.
• Introduce clients to the branch team and assist with specialized financial needs to elevate service.
• Promote self-service options to allow clients 24/7 access to accounts.
• Support loss control, compliance, and audits to ensure smooth branch operations.

Skills

Leadership

Customer service

Regulatory compliance

Attention to detail

Coaching/education

Relationship building

Education

High school diploma or GED

College degree or military equivalent

Job description

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.

As a Branch Operations Lead in a Chase Branch, you'll be at the heart of our branch operations, working closely with the Branch Manager, branch employees, and our team of experts. Your role is crucial in ensuring that our clients' financial transactions are handled with precision and care, all while adhering to our policies, procedures, and regulatory requirements.

Job responsibilities

• Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
• Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships.
• Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit.
• Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve any client issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures.
• Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with any specialized financial needs, elevating the client experience.
• Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night.
• Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance, and audits, ensuring the branch operates smoothly and securely.

Required qualifications, capabilities, and skills

• You take pride in adhering to policies, procedures, and regulatory banking requirements, ensuring everything runs smoothly and efficiently.
• You are committed to maintaining a keen eye for detail and staying organized, which helps you juggle multiple tasks effectively.
• You are proud of your leadership skills and operational proficiency, ensuring transaction accuracy while thriving in a collaborative team environment.
• You have a strong passion for educating the branch team and partners, helping them stay connected and informed.
• You excel at building meaningful connections and engaging with clients, always ready to educate them and refer them to our team of experts when needed.
• You have 1+ years of retail banking experience.
• You have a high school degree, GED, or foreign equivalent.
• You have the ability to work branch hours including weekends and evenings.

Preferred qualifications, capabilities, and skills

• You have 6+ months of Associate Banker (Teller) experience.
• You have a college degree or military equivalent.

Training and Travel Requirement

• You’ll successfully complete our Branch Operations Lead Training Program before being considered for placement as a Branch Operations Lead.
• You’ll need to be able to travel as required for in-person training and meetings.