Branch Operations Lead - (New Build) Zelda Rd - Montgomery, AL

J.P. Morgan Chase & Co.; Montgomery (AL); Presencial; USD 46 000 - 62 000; Tempo integral

Resumo da oferta

Chase is seeking a Branch Operations Lead in Montgomery, AL to oversee daily branch operations, guide a customer-centric team, and ensure adherence to banking policies and regulatory standards. The role requires strong people leadership, cash handling oversight, and the ability to educate teammates on best practices.

You will work closely with the Branch Manager, greet clients, manage lobby flow, and foster lasting relationships while supporting audits and compliance.

Qualificações

• Strict adherence to banking policies, procedures, and regulatory requirements.
• Strong organizational skills and attention to detail for handling multiple tasks.
• Leadership and operational proficiency to ensure transaction accuracy and branch efficiency.
• Ability to educate and coach branch staff and partners to stay informed.

Responsabilidades

• Collaborate with the Branch Manager to create a welcoming, high-value client experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings to build trust.
• Engage clients with clear communication and anticipate needs during check-in.
• Lead branch operations, including cash devices like the vault and ATM, while ensuring compliance.
• Introduce clients to the branch team to deliver seamless service and specialized financial support.
• Promote self-service options for clients to access accounts anytime.
• Support loss control, compliance, and audits to keep the branch secure.

Conhecimentos

Customer service

Policy compliance

Team leadership

Regulatory banking

Attention to detail

Communication skills

Formação académica

High School Diploma or GED

College degree or military equivalent

Descrição da oferta de emprego

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.

As a Branch Operations Lead in a Chase Branch, you'll be at the heart of our branch operations, working closely with the Branch Manager, branch employees, and our team of experts. Your role is crucial in ensuring that our clients' financial transactions are handled with precision and care, all while adhering to our policies, procedures, and regulatory requirements.

Job responsibilities

• Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
• Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships.
• Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit.
• Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve any client issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures.
• Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with any specialized financial needs, elevating the client experience.
• Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night.
• Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance, and audits, ensuring the branch operates smoothly and securely.

Required qualifications, capabilities, and skills

• You take pride in adhering to policies, procedures, and regulatory banking requirements, ensuring everything runs smoothly and efficiently.
• You are committed to maintaining a keen eye for detail and staying organized, which helps you juggle multiple tasks effectively.
• You are proud of your leadership skills and operational proficiency, ensuring transaction accuracy while thriving in a collaborative team environment.
• You have a strong passion for educating the branch team and partners, helping them stay connected and informed.
• You excel at building meaningful connections and engaging with clients, always ready to educate them and refer them to our team of experts when needed.
• You have 1+ years of retail banking experience.
• You have a high school degree, GED, or foreign equivalent.
• You have the ability to work branch hours including weekends and evenings.

Preferred qualifications, capabilities, and skills

• You have 6+ months of Associate Banker (Teller) experience.
• You have a college degree or military equivalent.

Training and Travel Requirement

• You’ll successfully complete our Branch Operations Lead Training Program before being considered for placement as a Branch Operations Lead.
• You’ll need to be able to travel as required for in-person training and meetings.