Branch Operations Lead - Field Service & Growth

Socket.dev; Manassas (VA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401k match

STD & Accident insurance

Life AD&D insurance

EAP

Job summary

AMERI-CANS is seeking a Branch Operations Manager to oversee daily service route execution and drive operational efficiency. You will coordinate with back-office teams, manage personnel records, and maintain fleet readiness to ensure top-tier customer service.

The role requires strong leadership, strategic planning, and the ability to mentor staff. A startup-like mindset and flexible hours are valued to meet shifting demands and growth goals.

Qualifications

• 5–10+ years of relevant industry experience.
• Familiarity with operational processes, technical infrastructure, equipment, and day-to-day challenges in the field.
• Absolute commitment to completing the job efficiently and with pride.
• Strong people-management skills and a focus on employee development.
• Interest in working in a fast-paced, startup-like environment.
• Exceptional communication, planning, organization, and time-management abilities.
• Willingness to work flexible hours to ensure 100% execution and be present to solve problems as they arise.

Responsibilities

• Oversee day-to-day service route execution, ensuring 100% completion of commitments.
• Coordinate with back-office operations, including order management, billing, receivables, supply, and logistics, to ensure seamless execution.
• Manage operations personnel time, attendance, and records in collaboration with administrative staff.
• Maintain fleet readiness, equipment maintenance, and repair schedules.
• Organize and manage operations personnel to maximize productivity, morale, and customer satisfaction.
• Direct the ongoing organization and optimization of service yards, equipment, supplies, and staging areas.
• Lead new site setups for commercial systems, including coordination of 3rd-party assets, materials, and budgets.
• Prioritize maintenance and yard staff activities according to tactical and strategic goals.
• Support special events, local projects, and weekend operations to ensure execution aligns with expectations.
• Refine operational standards, develop differentiators, and bullet-proof setups and products.
• Improve driver and A-driver productivity while reducing road-time to support work-life balance.
• Provide market intelligence, including trends, competition, and client feedback, to company leadership.
• Offer operational planning and execution recommendations with a long-term, six-month outlook.
• Mentor and counsel staff to continually enhance quality of work.
• Facilitate the growth and optimization for all Texas sites.

Skills

People management

Communication

Planning

Time management

Operational processes

Flexible hours

Startup environment

Education

5 years supervisory experience

5 years experience in related industry

Any combination of education and experience

Job description

AMERI-CANS is seeking a Branch Operations Manager to oversee daily service route execution and drive operational efficiency. You will coordinate with back-office teams, manage personnel records, and maintain fleet readiness to ensure top-tier customer service.

The role requires strong leadership, strategic planning, and the ability to mentor staff. A startup-like mindset and flexible hours are valued to meet shifting demands and growth goals.