Branch Operations Lead – Customer Value & Growth

SiteOne Landscape Supply; South Bend (IN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental and Vision plans

401k with company match

Paid Time Off

DailyPay available

Tuition Reimbursement

Life Insurance

Job summary

SiteOne Landscape Supply is seeking an Assistant Branch Manager to support the Branch Manager in achieving excellence in branch operations, including inventory control, team development, customer value, and financial performance. This role emphasizes leadership, safety, and strong service delivery to customers across our branch network.

You will onboard and coach branch associates, promote a culture of safety, monitor KPIs, and collaborate with leadership to implement new technologies and

Qualifications

• High School diploma or equivalent required; higher education preferred.
• Experience in retail nursery, irrigation or landscape industry is beneficial.
• Strong leadership and customer service skills expected.

Responsibilities

• Create a positive environment for branch associates and promote teamwork.
• Onboard, train, and coach branch staff in customer value practices.
• Lead safety initiatives and daily safety culture.
• Monitor performance metrics and drive improvement initiatives.
• Collaborate with Branch Manager and leadership to adopt new technologies.

Skills

Customer service

Leadership

Communication

Sales knowledge

Safety awareness

Team development

Problem solving

Adaptability

Computers/Office

Accounting basics

Education

High School diploma or equivalent

Bachelor's degree preferred

Tools

None

Job description

SiteOne Landscape Supply is seeking an Assistant Branch Manager to support the Branch Manager in achieving excellence in branch operations, including inventory control, team development, customer value, and financial performance. This role emphasizes leadership, safety, and strong service delivery to customers across our branch network.

You will onboard and coach branch associates, promote a culture of safety, monitor KPIs, and collaborate with leadership to implement new technologies and