Branch Operations Intern

Regional Finance Corporation of Wisconsin; Wauwatosa (WI); On-site; USD 28,000 - 36,000; Part time

Benefits offered by this job

Medical, dental, vision benefits

401(k) with company match

Paid time off & holidays

Paid parental leave

Employee assistance program

Job summary

Regional Finance Corporation of Wisconsin is seeking a Branch Operations Intern to help grow the branch’s business and learn the consumer finance industry. You will work to build customer relationships and support loan product discussions.

The role requires a sophomore–senior college student with flexible availability (16–25 hours/week) and a willingness to obtain required licenses. Training and hands-on experience pave the way to future advancement.

Qualifications

• Currently enrolled full-time in an accredited college program (sophomore–senior).
• Flexible schedule while working between 8 and 25 hours a week.
• Must pass pre-employment assessment, drug screen, credit, and criminal background checks.
• Must be eligible and willing to obtain all required certification and licenses.

Responsibilities

• Complete training program within the required timeframe.
• Learn about personal loan products to guide customers toward informed decisions.
• Establish and build customer relationships through exceptional service.
• Develop and deliver consolidation options for customers.
• Learn how to underwrite loans and assist in delinquency-related tasks.
• Support outbound outreach to former customers and assist in loan closings.
• Perform other duties as assigned by Branch Manager.

Skills

Customer service

Communication

Teamwork

Computer literacy

Sales mindset

Multi-tasking

Education

College student (sophomore–senior)

Job description

Take your career to the next level! In the last few years our goal has been expansion, creating growth opportunities for many of our team members. Not only are we serious about growth, but we are also serious about helping our customers during hard financial times. We take pride in providing solutions and offering a helping hand, not only to our customers but also to the communities we serve. As we continue to expand and grow into a national leader in consumer financing, we invite you to consider joining our team. If you're passionate about making a meaningful impact in people's lives and bringing a personal touch to finance, we'd love to have you on board!

Job Purpose

The purpose of the Branch Operations Intern is to assist in developing the branch’s business, learn the consumer finance business, RM’s business practices and to prepare to manage a branch office.

Duties and Responsibilities

• Complete training program within the required timeframe.
• Understand our personal loan product offerings in order to assist customers in making educated decisions that help them achieve their financial goals.
• Establish and build customer relationships through delivering exceptional service.
• Develop and deliver consolidation options for customers.
• Ability to learn how to underwrite loans.
• Work with past-due customers to arrange payments.
• Assist in maintaining standards in weekly delinquency reduction and delinquency slow file percentages.
• Offer additional loan products to current customers.
• Execute business plan for outbound solicitation to former customers.
• Close loans as directed by the Branch Manager.
• Other duties as assigned.

Minimum Qualifications

• Current full-time Sophomore, Junior or Senior in an accredited college program.
• Flexible schedule while working between 8 and 25 hours a week.
• Computer literacy.
• Must pass pre-employment assessment, drug screen, credit, and criminal background checks.
• Must be eligible and willing to obtain all required certification and licenses.

Preferred Qualifications

• Major in Business related program preferred.
• Previous work experience in customer-facing environment.
• Willingness to relocate for career advancement.
• Valid Driver’s License and access to a dependable automobile with liability insurance coverage.

Critical Competencies

• High degree of self-confidence
• Leadership qualities
• High energy
• Above average communications skills
• Ambition to work in the finance business and to be a Branch Manager
• Customer service oriented with a personality that relates well with a broad spectrum of people, including external customers, branch colleagues, and corporate co-workers
• Calm under pressure
• Proven ability to multi-task
• High degree of integrity
• Sales mentality

Working Conditions

This position works in a Branch office providing services to customers and potential customers in person and over the phone. The Branch Operations Intern typically works 16-25 hours a week, Monday through Friday with some evenings and Saturdays.

If you are a job applicant who resides in the state of California, please review our California Employee Privacy Policy at the following link: https://regionalfinance.com/wp-content/uploads/2022/11/UPDATED-Employee-Privacy-Policy-11.2022.pdf

Equal Opportunity Statement

Regional is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, transgender status, age, disability, genetic information, veteran status, uniform service, or any other characteristic protected by applicable law (“Protected Characteristics”). Regional’s policy of non-discrimination applies to all phases of the employment process and relationship, including, but not limited to, recruitment and selection; compensation and benefits; professional development and training; promotions and opportunities; transfers; social and recreational programs; layoff; and terminations.

Company Overview

Founded in 1987, Regional Finance provides services to 500,000 plus customers annually and provides employment for over 2000 team members and growing.

We place an emphasis on making a meaningful difference in peoples’ lives by bringing a personal touch to finances and a commitment to diversity, equity, and inclusion that creates a work environment where all employees have a sense of belonging.

Team members will have the opportunity to give back to their communities through our outreach program, Regional Reach, that services many organizations throughout the year such as the American Heart Association.

Regional Finance is continuously expanding with future plans to become a national brand. Whether you are looking for a job in finance, customer service or even a management role, there are many opportunities for advancement within our company.

Team members have an incredible benefits package, including but not limited to a comprehensive medical, dental, and vision plan, 401k plans with a company match, and PTO and paid holidays. At Regional Finance, we care about each other, our customers, and our communities and look for each Team Member’s strengths to meet our shared goals.

We offer a variety of incredible benefits, including but not limited to a comprehensive medical, dental, and vision plan, 401(k) plans with matching company contributions, PTO and paid holidays, paid parental leave and an employee assistance program for mental health and counseling.

Notice to California Applicants

Regional Management Corp. (“Regional Management,” “we,” “our,” or “us”) respects the privacy of our employee’s personal information. Pursuant to the California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act of 2020 (“CPRA”), we are required to provide California employees and job applicants with a privacy policy that contains a comprehensive description of our online and offline practices regarding our collection, use, sale, sharing, and retention of their personal information as well as a description of the rights they have regarding their personal information. This Privacy Policy provides the information the CCPA requires as well as other useful information regarding our collection and use of employees and job applicants’ personal information. If you are a job applicant who resides in the states of California, please review our California Employee Privacy Policy by clicking on the following link: California Employee Privacy Policy