Branch Operations Associate - Counter & Warehouse Production

Motion & Flow Control Products, Inc.; Anchorage (AK); On-site; USD 42,000 - 64,000; Full time

Job summary

Motion & Flow Control Products, Inc. is seeking a Branch Operations Associate to support counter and phone service while handling warehouse and light production tasks in Anchorage, AK. You will process orders, stock inventory, assemble hoses, and prepare shipments.

The role requires a high school diploma and basic computer skills; Epicor Prophet 21 experience is a plus and forklift certification is preferred. This is a full-time on-site position in a fast-paced branch environment.

Qualifications

• High school diploma or equivalent.
• Epicor Prophet 21 experience is a plus.
• Forklift certification is a plus.

Responsibilities

• Provide prompt counter and phone service; respond to inquiries and orders.
• Process sales, quotes, and production orders in the system with accurate paperwork.
• Receive, inspect, stock, and verify incoming products; update system records.
• Build hose assemblies and perform testing/quality checks before release.
• Package, label, shrink-wrap, stage, and ship orders to customers or pickup.
• Support cycle counts and inventory control to prevent damaged stock.
• Operate forklifts and follow safety policies; maintain a clean, safe workspace.

Skills

Excellent customer service

Effective communication

Detail-oriented

Multi-tasking

Basic computer skills

Mechanical aptitude

Education

High school diploma or equivalent

Tools

Epicor Prophet 21

Microsoft Word

Excel

Outlook

RF scanner

Job description

Branch Operations Associate - Counter & Warehouse Production

Job Category: Branch Operations

Requisition Number: BRANC002401

• Posted : July 15, 2026
• Full-Time

Locations

Showing 1 location

Anchorage
Anchorage, AK 99501, USA

Description

Supports daily branch operations by delivering exceptional counter/phone service while also performing warehouse and light production responsibilities. This role processes orders and transactions, receives and stocks inventory, builds and quality-checks hose assemblies, and prepares products for customer pickup, local delivery, or shipment in a fast-paced, team-oriented industrial distribution environment.

Primary:

• Provide prompt, professional counter, phone, and electronic customer service; respond to inquiries, orders, and complaints using effective problem-solving.
• Provide accurate product and basic technical information; learn and apply product knowledge to support customer needs.
• Process sales, quotes, and/or production orders in the system; maintain accurate documentation, item locations, and required paperwork (including invoicing as applicable).
• Estimate and communicate order/delivery timelines based on inventory levels, supplier availability, and production schedules.
• Perform outbound follow-ups with customers via phone/email as needed.
• Receive, inspect, unload, and verify incoming products; receive items into the system and stock to proper locations.
• Pull, pick, allocate, and distribute product to fulfill orders; operate RF scanner as required.
• Build hose assemblies; assist with testing and finishing; utilize applicable tools and machines; perform quality checks on assemblies before release.
• Package, label, shrink wrap, stage, and ship orders using approved methods (national carriers and customer pickup); ensure shipments are accurate and secure.
• Support inventory control activities including cycle counts; administer quality control to prevent damaged product from being received or shipped.
• Make local pickups and deliveries as assigned; communicate positively with customers, delivery personnel, and team members to ensure smooth flow of orders and product.
• Complete required safety and equipment training; operate forklifts and other warehouse equipment as needed and in compliance with safety standards.
• Maintain a safe, clean, and organized work area; comply with and enforce company rules, safety regulations, policies and procedures.
• Perform other duties as assigned.
• Performs other duties as assigned.

Education & Work Experience

• High school diploma or equivalent required; equivalent combination of education and experience may be considered.

Knowledge, Skills, and Abilities

• Excellent customer service and communication skills; ability to work effectively with a wide variety of people and personalities.
• Detail-oriented with solid organizational skills and ability to prioritize and multi-task in a fast-paced environment.
• Basic computer proficiency including Microsoft Word, Excel, and Outlook; willingness to learn new software programs (Epicor Prophet 21 experience a plus).
• Ability to perform basic math calculations accurately (add, subtract, multiply, divide).
• Mechanical aptitude; familiarity with industrial/hydraulic hose and fittings (Parker Hannifin experience a plus) preferred.
• Forklift certification (or ability to become certified) preferred.
• Valid driver’s license with acceptable driving record (where driving is required).
• Regular, reliable, and punctual on-site attendance required.

Physical Demands and Work Environment:

The essential functions of this position will require the employee to perform the following physical activities:

• Job requires frequent lifting up to 70 pounds
• Stooping, reaching above shoulder level, pushing, pulling
• Constantly walking/standing on cement flooring
• Climbing ladders as needed
• Working conditions involve a fast-paced warehouse/branch environment containing moving equipment, fluctuating temperature and inventory in various storage arrangements
• Local driving may be required for pickups and deliveries.

Additional Information:

MFCP Participates in E-Verify

We are an Equal Opportunity Employer. We do not discriminate on the basis of age, race, sex, color, religion, national origin, marital status, sexual orientation, veteran status, military status, disability, genetic information or any other applicable status protected by federal, state or local law.

Candidates are subject to pre-employment criminal background, drug screen and DMV record review, along with reference checks.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.