Branch Operations Administrator

Isabella Bank; Mount Pleasant (MI); On-site; USD 60,000 - 75,000; Full time

Job summary

Isabella Bank is seeking a Branch Operations Administrator in Mount Pleasant, Michigan. The role involves developing and maintaining branch operational procedures, enhancing customer service, and supporting staff training across all branches.

The ideal candidate holds a Bachelor's degree and possesses 5 years of banking experience in branch operations. Strong communication, management, and analytical skills are essential. Join Isabella Bank to impact our customer service excellence.

Qualifications

• Bachelor’s degree required.
• 5 years of banking experience in branch operations required.

Responsibilities

• Develop and oversee teller-training materials for teller and branch processes.
• Provide guidance for operational training for new branch managers and teller supervisors.
• Ensure overall operations of the branches adhere to all policies and procedures.
• Develop and maintain branch operational procedures for branch software applications.
• Utilize data to resolve operational problems and identify process improvements.
• Assist branches in customer service operations by coaching branch leadership.
• Serve as a resource for Regional Managers on branch operations consistency.
• Review branch processes to ensure consistency and identify training needs.
• Identify, update, and review branch metrics for Regional Managers.
• Perform other similar or related duties as necessary.

Skills

Strong verbal and written communication skills

Strong computer knowledge in Microsoft Word, Excel, and PowerPoint

Ability to make decisions and solve complex problems

Strong management and organizational skills

Strong interpersonal skills with ability to deliver effective coaching and training

Ability to identify and analyze data

Education

Bachelor’s degree

Tools

Microsoft Word

Excel

PowerPoint

Job description

Position Title

Branch Operations Administrator

Reports To

Chief Operations Officer

General Purpose

Develops and maintains branch operational procedures. Establishes practices to enhance customer service experience throughout the entire branch network. Supports branch staff training to ensure consistency of branch operations across all regions.

Responsibilities

• Develop and oversee teller-training materials for teller and branch processes.
• Provide guidance for operational training for new branch managers and teller supervisors.
• Ensure the overall operations of the branches adhere to all operations, security, risk, and regulatory policies and procedures.
• Develop and maintain branch operational procedures for branch software applications.
• Utilize data to resolve operational problems; and identifies process improvements.
• Assist branches in customer service operations by orienting and coaching branch leadership.
• Serve as a resource for the Regional Managers on areas of branch operation to ensure consistency in how all branch offices deliver bank products and services.
• Review branch processes to ensure consistency and identify training needs.
• Identify, update, and review branch metrics for Regional Managers to assist in consistency and staffing needs in the branches.
• Perform other similar or related duties as necessary.

Qualifications

• Bachelor’s degree required
• 5 years of banking experience in branch operations required

Skills

• Strong verbal and written communication skills
• Strong computer knowledge in Microsoft Word, Excel, and PowerPoint
• Ability to make decisions and solve complex problems
• Strong management and organizational skills
• Strong interpersonal skills with ability to deliver effective coaching and training
• Ability to identify and analyze data

Isabella Bank is an AA/EEO employer.