Branch Manager- Wilmington MA

M&T Bank; Wilmington (MA); On-site; USD 72,000 - 120,000; Full time

Job summary

M&T Bank in Wilmington, MA seeks a dynamic Branch Manager to lead a team, grow sales, and enhance customer service and operations. You will direct profitability, manage staff, and drive community engagement while maintaining compliance and risk controls.

The role requires strong leadership, development of staff, and the ability to grow Retail and Business Banking relationships within the branch and local market.

Qualifications

• Bachelor’s degree, or four years’ relevant experience.
• Minimum three years sales experience.
• Minimum two years’ managerial experience.
• Licensing within 18 months of entry; training provided.
• Strong knowledge of Business Banking products and client relationships.
• M&T Way Certified.
• Bi-lingual/Spanish preferred.
• Experience with common PC software and Internet/email.

Responsibilities

• Direct sales and business development to drive profitability and branch goals.
• Coach and develop staff, manage performance and priorities.
• Identify customer needs using M&T sales processes and provide solutions.
• Prospect and grow Business Banking relationships in the community.
• Interview and select employees based on staffing model.
• Model and coach customer service and Retail strategy execution.
• Ensure compliance with risk controls and policies.
• Own complex account servicing and escalate as needed.
• Build partnerships with bank areas to resolve issues.
• Take ownership of customer issues until resolved.
• Process Business Banking loan requests up to $250,000.
• Maintain regulatory compliance and policies.
• Promote belonging and M&T Bank brand.
• Maintain internal controls and address audit findings.
• Perform other related duties.
• Exercise authority on staffing, performance, promotions, and salary decisions.

Skills

Sales leadership

Business development

Customer relationship management

Team leadership

Communication skills

Time management

Bilingual Spanish

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

We are looking for a dynamic, results-driven Branch Manager who is passionate about leadership, customer service, and business growth.

Preferred Qualifications:

• Retail banking Branch Manager experience strongly preferred.

• Demonstrated success in business development, sales management, and community engagement activities.

• Proven ability to cultivate client relationships, inspire and develop teams, and deliver sustained branch growth and operational excellence.

Overview:

Manages all activities of a branch. Responsible for the overall success of the branch operating model, including customer and employee experience, digital engagement, transactions/operations, servicing, and sales. Has personal production responsibility.

Primary Responsibilities:

• Responsible for overall profitability by directing sales and business development, meeting operational objectives and ensuring the branch achieves its annual goals.
• Leads team through coaching, performance management, and setting priority. Builds and develops branch staff.
• Identifies Retail and Business Banking customer needs through the M&T sales processes, using the tools and resources to assist customers with short and long term solutions.
• Proactively prospects and grows Business Banking relationships through outreach. Builds the bank’s presence in the community
• Conducts interviews and selects employees based on staffing model.
• Actively models and coaches customer service and needs determination behaviors. Reinforces and maintains accountability for execution of Retail strategy.
• Ensures operational and requirements are maintained, to include consumer and business banking guidelines. Ensures compliance with operational, security and control policies/procedures, preventing fraud and protecting customer assets.
• Takes ownership of complex account servicing and error resolution issues, including those escalated by other Bankers. Provide coaching and guidance to improve and reduce future problem resolution/escalations.
• Engages with all team members and business partners as appropriate.
• Independently processes all Business Banking loan requests up to $250,000. Proactively bundle products and services as appropriate.
• Adheres to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Promotes an environment that supports a culture of belonging and reflects the M&T Bank brand.
• Maintains M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Completes other related duties as assigned.
• Exercises usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.

Scope of Responsibilities:

This position reports to a Retail Regional Manager and leads the branch team to achieve annual sales and profitability goals, and has a sound working knowledge of the overall operations of the branch.

Branch Managers have the responsibility to establish and maintain federal registration requirements outlined in the SAFE Act.

Branch Managers must stay current on operational, product, and system changes/enhancements, as well as demonstrate good risk management decisions. In addition, Insurance licensing minimum expectations must be maintained as outlined in MTS Licensed Banker Academy document. Business Banking Specialist minimum expectations will be set by both the Branch and Retail Regional Manager.

Branch Managers will typically spend some of their time servicing existing customers, and the majority of the time growing the business through proactive sales and outside calling activities.

Branch Managers are responsible for building productive partnerships with appropriate areas of the bank to ensure customer needs, service issues, and employee issues are resolved timely and accurately. Branch Managers are responsible for taking full ownership of customer issues until they are completely resolved.

Supervisory/ Managerial Responsibilities:

Branch Managers generally have direct reporting responsibility for branch staff.

Education and Experience Required:

Bachelor’s degree,

OR, in lieu of degree,

Four (4) years’ relevant experience. Minimum three years sales experience

Minimum two years’ managerial experience or proven leadership abilities.

At Market Manager discretion/branch need, Life/Accident and Health Insurance licensing required within 18 months of entry into position. Note: branch provides training for licensing within 6 months.

M&T Business Banking Specialist within 18 months of hire.

Demonstrated strong knowledge of Business Banking products, services and client relationship management.

M&T Way Certified

Precision Leadership Certified Bi-lingual/Spanish preferred

Work with common PC software, including knowledge of Microsoft Office software for word processing and spreadsheets.

Experience with Internet and email preferred.

Education and Experience Preferred:

Demonstrated sales/business development experience and success. Has fundamental understanding of profitability.

Excellent communication and interpersonal skills.

Proven ability to demonstrate and coach exceptional customer service.

Ability to communicate and function professionally with all levels of personnel and business partners across the organization.

Strong financial services product knowledge preferred.

Strong organization, time management, and prioritization skills.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $72,200.00 - $120,300.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Wilmington, Massachusetts, United States of America