Branch Manager Vermont Ave Washington, DC Assistant Vice President

00002 Citibank, N.A.; Washington (District of Columbia); On-site; USD 76,000 - 114,000; Full time

Job summary

A leading financial institution seeks a Branch Manager in Washington, District of Columbia. You will lead a team to grow sales and customer loyalty, maintain high service levels, and ensure compliance with regulations. The candidate should possess 5-8 years of relevant experience, preferably in banking, and a Bachelor's degree. This full-time role offers a competitive salary and benefits package.

Benefits

Medical, dental & vision coverage

401(k)

Life, accident, and disability insurance

Wellness programs

Paid time off packages

Qualifications

• 5-8 years of relevant experience required.
• Previous experience in banking or financial industry preferred.
• Proven experience managing teams.

Responsibilities

• Administer branch sales and service management.
• Manage staff to ensure clarity on work priorities.
• Conduct daily huddles to communicate goals.
• Monitor performance to enhance customer satisfaction.
• Oversee branch controls and compliance.

Skills

Team Management

Analytical Skills

Verbal Communication

Written Communication

Education

Bachelor's Degree or equivalent experience

Job description

Overview

The Branch Manager SAFE Act is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to grow sales and client base in coordination with the consumer sales team. The overall objective of this role is to grow sales, build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals and sales teams.

Responsibilities

• Administer branch sales, service, control and management of human resources
• Manage staff to ensure all employees are clear on work priorities and activities, and maintain high levels of customer service
• Execute planning and budgeting activities to ensure branch annual goals are met
• Conduct daily huddles and communicate company goals, business strategies, new initiatives, and expectations to all staff
• Monitor performance to ensure branch metrics are met and appropriate action plans are in place to enhance customer satisfaction
• Oversee branch controls and compliance, to effectively manage risk and ensure positive internal audit ratings
• Identify training needs, identify career progression opportunities and partner with staff to create professional development plans as well as perform supervisory duties including performance evaluations, compensation, hiring, disciplinary actions and terminations
• Lead the recruitment / selection of staff across sales and operations roles within the branch and onboarding
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications

• 5-8 years of relevant experience required
• Previous experience in banking or financial industry preferred
• Proven experience managing teams
• Consistently demonstrates clear and concise written and verbal communication skills
• Consistently demonstrates analytic skills

Education

• Bachelor's Degree / University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group : Consumer Sales

Job Family : Branch Sales

Time Type : Full time

Primary Location : Washington District Of Columbia United States

Primary Location Full Time Salary Range : $76, - $114,

In addition to salary, Citi’s offerings may also include, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including : medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit Available offerings may vary by jurisdiction, job level, and date of hire.

Anticipated Posting Close Date : Oct 31, 2025