Branch Manager Trainee

Mariner-Finance; Harriman (TN); Vor Ort; USD 26.000 - 36.000; Vollzeit

Zusammenfassung

Mariner Finance in Harriman, TN is seeking a Branch Customer Loan Specialist to provide quality service to customers, review applications, and present loan solutions. The role involves supporting branch operations, meeting sales targets, and learning lending/collection duties through the Branch Manager Training Program.

The position requires relocation willingness, strong communication, and a customer-first approach, with independent account management and cross-selling opportunities.

Qualifikationen

• Bachelor’s degree or four (4) years of related experience in Consumer Lending and/or Financial Services industry can be substituted for college degree.
• Relocate and travel to surrounding branches as needed.
• Effective communication (written & oral) and PC skills.
• Ability to complete essential duties in a timely, accurate manner.
• Demonstrated problem-solving and interpersonal skills in demanding situations.
• Must obtain licenses to sell insurance products offered to customers by the branch.
• Must perform work at the assigned branch location except in emergencies.

Aufgaben

• Provide quality service to existing and prospective customers seeking loans.
• Achieve consistent results and meet branch goals related to the sale of company products and services.
• Exercise lending authority when reviewing and approving applications and offer loan solutions meeting customer needs.
• Learn lending and collection functions during Branch Manager Training Program.
• Assist management in daily tasks to ensure high-quality customer service.
• Manage exceptions to policy as authorized by management.
• Engage in inside sales to promote other products and services.
• Assist Branch Manager in managing priorities and communications with customers.
• Monitor expenses and review income statements to implement action plans.
• Provide leadership in the branch in the absence of the Manager.

Kenntnisse

Communication skills

Interpersonal skills

Problem solving

Willing to relocate

Travel readiness

Customer service

Ausbildung

Bachelor's degree or 4 years related experience

Tools

Microsoft Office

Jobbeschreibung

Base Salary Range

USD $22.60 - USD $22.60 /Hr.

Join Mariner Finance!

Base + Incentive:

This role is eligible for a competitive monthly incentive based on individual and company performance. The base salary offered within the posted range will be determined based on a variety of job-related factors, including relevant skills, qualifications, experience, and internal equity. Since 1927, the Mariner Finance family of companies has provided customers with creative, flexible, and convenient lending options. Headquartered in Baltimore, Mariner Finance operates coast-to-coast with physical locations in over half the states. With a growing number of employees, superior customer service remains the cornerstone of our business, and we pride ourselves in delivering a variety of loans with an enhanced focus on exceptional service. We work with customers to find options that are beneficial to their specific needs, which is why we are recognized by our customers as one of the community’s consumer finance companies of choice.

Benefits:

For information regarding our benefits, please visit: https://www.marinerfinance.com/careers/benefits/

All full time employees are provided with a generous benefits package in addition to their monetary compensation. Learn more about it today.

Job Details

Responsibilities and Duties:

• Provide quality service to existing and prospective customers seeking loans.
• Achieve consistent results and meet expected individual and branch goals related to the sale of company products and services.
• Exercise lending authority when reviewing and approving applications and use product knowledge in offering loan solutions that meet customer needs.
• Take initiative in learning the lending and collection job functions and duties of all branch personnel during the Branch Manager Training Program.
• Assist management in proactive daily task assignment to ensure branch is structured to provide quality customer service level.
• Manage approval of exceptions to policy as authorized by management based on the nature of exception, retention needs, and related factors. Use problem-solving skills to resolve product, service, and policy-related obstacles for customer.
• Act proactively in the retention and maintenance of existing accounts by placing inside sales calls to help develop awareness of other products and services.
• Assist Branch Manager in the management of multiple priorities with existing and potential customers, initiate contact with customers to acquire additional financial information, complete reports, and communicate/resolve problem situations.
• Exercise authority to ensure policies and procedures are met when monitoring/approving monthly expenses using annual business plan. Assist manager in review of branch income statement and implementing action plans based on analysis.
• In manager’s absence, provide leadership to branch team and coordinate functions and daily operational issues through communication with the District Manager/AVP.
• Perform relief assignments in other markets across the organization to practice and demonstrate learned skills.
• May perform additional functions depending on market demand and branch staffing in order to provide consistent quality customer service. Other functions include but are not limited to: collecting payments, completing and processing loan applications, contacting customers for late payments, cashiering, answering phone, photocopying, filing, etc.

Required Qualifications

• Bachelor’s degree or four (4) years of related experience in Consumer Lending and/or Financial Services industry can be substituted for college degree. Military rank may also be substituted for a Bachelor’s degree (e.g. E-4, W1, or O3 and above).
• Applicants MUST be willing to relocate and have the availability to travel to surrounding branches when needed.Reliable transportation required.
• Effective communication (written & oral) and personal computer skills.
• Ability to complete essential duties/functions in a timely, accurate manner.
• Demonstrated problem-solving skills and interpersonal skills in demanding situations.
• Must obtain applicable, required licenses to sell insurance products offered to customers by the branch.
• Must perform work related tasks at the assigned branch location except in the event of an emergency as determined by the company in consultation, as necessary, with applicable regulatory agencies.

Preferred Qualifications:

• Customer service experience.
• Internship or work experience in the Consumer Lending or Financial Services industry.
• Bilingual fluency in Spanish/English

Hours of Work:

Monday, Wednesday, Thursday: 9:00AM-5:00PM Tuesday: 9:00AM-7:00PM Friday: 9:00AM-5:30PM

Saturday hours required seasonally and as business needs require.

To the extent permitted by law, the Company may, in its sole discretion, change the work schedule to address business needs. Work hours will depend on the business hours of the time zone serviced.

Physical Demands:

While performing the duties of this job, the employee is frequently required to sit for extended periods; reach with hands and arms; operate computer and phone systems; and talk or hear. The employee is occasionally required to move about. The employee is required to be physically present in the office. The employee must occasionally lift and/or move up to twenty (20) pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

EEO:

Mariner Finance is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, creed, sex, gender, gender identity or expression, marital status, age, religion, national origin, sexual orientation, familial or caregiver status, citizenship status, status as a victim of domestic violence, medical condition, genetic information, pregnancy, physical or mental disability, or status as a disabled or Vietnam era veteran. Employee must be able to perform the essential duties/functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential duties/functions of their job, absent undue hardship. Drug/Alcohol/Smoke-free workplace.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time or without notice.

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