Branch Manager Trainee

Mariner Finance; Asheville (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company matching

Paid Time Off

Education Assistance Program

Job summary

A financial services firm in Asheville, North Carolina is seeking a Branch Manager Trainee who will undergo comprehensive training in branch operations. Responsibilities include supporting the Branch Manager, achieving sales goals related to loans, and providing excellent customer service. Ideal candidates should possess a Bachelor's degree or equivalent experience and be willing to relocate. This role offers a structured training program with additional benefits. Competitive salary and opportunities for professional growth are provided.

Qualifications

• Bachelor’s degree or equivalent experience in Consumer Lending/Financial Services.
• Must be willing to relocate and travel to surrounding branches when needed.
• Reliable transportation required.
• Effective communication (written & oral) and personal computer skills.
• Ability to complete essential duties/functions in a timely, accurate manner.
• Demonstrated problem-solving skills and interpersonal skills in demanding situations.
• Must obtain applicable, required licenses to sell insurance products offered to customers by the branch.
• Must perform work-related tasks at the assigned branch location except in the event of an emergency as determined by the company in consultation, as necessary, with applicable regulatory agencies.

Responsibilities

• Complete Branch Manager Training Program and support daily operations.
• Provide quality service to customers seeking loans.
• Assist Branch Manager in managing branch priorities and operations.
• Achieve branch goals related to the sale of company products and services.
• Exercise lending authority when reviewing and approving applications and offering loan solutions.
• Take initiative to learn lending and collection functions during training.
• Assist management in daily task assignment to ensure quality customer service.
• Manage exceptions to policy and resolve product/service issues for customers.
• Provide leadership in the Branch Manager’s absence and coordinate daily operations.

Skills

Effective communication (written & oral)

Problem-solving skills

Interpersonal skills

Bilingual fluency in Spanish/English

Bilingual Spanish/English

Education

Bachelor’s degree

Military rank equivalent to E—4, W1, or O3

Job description

Mariner Finance is looking for recent college graduates who are natural leaders, aren’t afraid to take initiative, and are able to manage multiple priorities in a fast-paced environment. Mariner Finance offers a comprehensive training program that will jumpstart your career at our growing organization.

Branch Manager Trainee

Reports To: Branch Manager

FLSA Status: Non‑Exempt

Schedule: Full‑time, 40 hours Monday through Friday; Saturday hours required seasonally and as business needs require. Work hours will depend on the business hours of the time zone serviced. To the extent permitted by law, the Company may, in its sole discretion, change the work schedule to address business needs.

In This Role, You Will

Successfully complete a comprehensive Branch Manager Training Program according to a specific schedule and learn all aspects of Branch Operations during the training period. You will collaborate with and support the Branch Manager in managing the branch’s daily operations, support sales and collections efforts through respectful, compassionate, and efficient customer service.

Responsibilities and Essential Duties

• Provide quality service to existing and prospective customers seeking loans.
• Achieve consistent results and meet expected individual and branch goals related to the sale of company products and services.
• Exercise lending authority when reviewing and approving applications and use product knowledge in offering loan solutions that meet customer needs.
• Take initiative in learning the lending and collection job functions and duties of all branch personnel during the Branch Manager Training Program.
• Assist management in proactive daily task assignment to ensure the branch is structured to provide quality customer service level.
• Manage approval of exceptions to policy as authorized by management based on the nature of exception, retention needs, and related factors. Use problem‑solving skills to resolve product, service, and policy‑related obstacles for customers.
• Act proactively in the retention and maintenance of existing accounts by placing inside sales calls to help develop awareness of other products and services.
• Assist Branch Manager in the management of multiple priorities with existing and potential customers, initiate contact with customers to acquire additional financial information, complete reports, and communicate/resolve problem situations.
• Exercise authority to ensure policies and procedures are met when monitoring/approving monthly expenses using annual business plan. Assist manager in review of branch income statement and implementing action plans based on analysis.
• In manager’s absence, provide leadership to branch team and coordinate functions and daily operational issues through communication with the District Manager/AVP.
• Perform relief assignments in other markets across the organization to practice and demonstrate learned skills.
• May perform additional functions depending on market demand and branch staffing to provide consistent quality customer service. Other functions include but are not limited to: collecting payments, completing and processing loan applications, contacting customers for late payments, cashiering, answering phone, photocopying, filing, etc.

Required Qualifications

• Bachelor’s degree or four (4) years of related experience in Consumer Lending and/or Financial Services industry can be substituted for college degree. Military rank may also be substituted for a Bachelor’s degree (e.g. E—4, W1, or O3 and above).
• Applicants MUST be willing to relocate and have the availability to travel to surrounding branches when needed.
• Reliable transportation required.
• Effective communication (written & oral) and personal computer skills.
• Ability to complete essential duties/functions in a timely, accurate manner.
• Demonstrated problem‑solving skills and interpersonal skills in demanding situations.
• Must obtain applicable, required licenses to sell insurance products offered to customers by the branch.
• Must perform work‑related tasks at the assigned branch location except in the event of an emergency as determined by the company in consultation, as necessary, with applicable regulatory agencies.

Preferred Qualifications

• Customer service experience.
• Internship or work experience in the Consumer Lending or Financial Services industry.
• Bilingual fluency in Spanish/English.

Physical Demands

While performing the duties of this job, the employee is frequently required to sit for extended periods; reach with hands and arms; operate computer and phone systems; and talk or hear. The employee is occasionally required to move about. The employee is required to be physically present in the office. The employee must occasionally lift and/or move up to twenty (20) pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Disclaimer

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time or without notice.

Compensation

Competitive Base Salary, Milestone Salary Increases + Debt Assistance Program

Benefits

• Health Insurance – Health Savings Account (HSA) with employer contributions if enrolled in a qualifying plan, Flexible Spending Account (FSA), and Dependent Care FSA
• Vision Insurance
• Dental Insurance
• Company‑paid Basic Life, Long‑Term Disability, and AD&D Insurance
• Voluntary worksite benefits including Accident, Critical Illness, Hospital Indemnity, Short‑Term Disability, Supplemental Life, and Supplemental AD&D Insurance
• 401(k) and Company Matching Contributions
• Paid Time Off – full‑time employees may accrue a minimum of 120 hours per year
• 11 Paid Holidays
• FMLA
• Employee Assistance Program (EAP)
• Paid Parental Leave
• Referral Incentives
• Education Assistance Program
• Complimentary FIMC Membership Plan
• Access to industry‑specific training programs
• Certain roles may qualify for additional benefits such as Relocation Assistance, Debt Assistance, Cell Phone Reimbursement, and Travel/Auto Reimbursement. Contact [e-mail] for additional information.

Benefits provided are consistent with applicable state laws and Company policies. Eligibility may vary based on full‑time or part‑time status, location, or management level.

For additional information, please visit: https://www.marinerfinance.com/careers/benefits/

Mariner Finance is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, creed, sex, gender, gender identity or expression, marital status, age, religion, national origin, sexual orientation, familial or caregiver status, citizenship status, status as a victim of domestic violence, medical condition, genetic information, pregnancy, physical or mental disability, or status as a disabled or Vietnam era veteran. Employee must be able to perform the essential duties/functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential duties/functions of their job, absent undue hardship. Drug/Alcohol/Smoke‑free workplace.

Mariner Finance, LLC | NMLS #166564