Branch Manager, Reading Center, Philadelphia, PA

Santander Bank, N.A.; Philadelphia (Philadelphia County); On-site; USD 60,000 - 102,500; Full time

Job summary

A leading financial services provider is seeking a Branch Manager for its Philadelphia location. The role requires overseeing daily branch operations, driving sales, and ensuring excellent customer service. Ideal candidates will have strong leadership and sales management skills, along with proven problem-solving abilities. They will lead a team to achieve financial goals and customer satisfaction while complying with banking regulations. The position offers a competitive salary and a dynamic work environment focused on professional development.

Qualifications

• 3+ years of experience in retail bank sales management or related operations.
• Able to educate customers about technology and digital tools.
• Proven relationship-building skills and customer-centric approach.

Responsibilities

• Oversee branch performance and daily operations.
• Lead and coach a team to achieve sales targets.
• Engage with customers to offer tailored financial solutions.
• Analyze branch performance data for strategic decisions.

Skills

Leadership skills

Customer service skills

Sales management

Problem-solving skills

Communication skills

Education

High school diploma or equivalent

Bachelor's Degree in related field

Tools

Microsoft Office

Job description

Branch Manager, Reading Center, Philadelphia, PA

4 days ago Be among the first 25 applicants

Your Journey Starts Here

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.

The Difference You Make

As a Branch Manager you oversee the performance of the branch and daily operations, ensuring excellent customer experience, achievement of financial goals and efficient operations. The manager is responsible for leading and coaching a team, managing sales activities, deepening customer relationships, and ensuring compliance with banking regulations. This role includes fostering a positive work environment to drive employee engagement and productivity. You develop a culture within the branch in which quality and continuous improvement on all performance accountabilities are understood and utilized by all team members.

• Direct overall branch performance, leading team to achieve sales targets, optimize operational processes and enhance customer satisfaction.
• Develop and implement sales strategies to grow revenue and market share.
• Motivate sales teams to effectively manage a pipeline of prospects and customers.
• Engage in consultative conversations with customers to offer tailored solutions that enhance their financial well‑being, foster customer loyalty and increase branch productivity.
• Analyze branch performance data to drive strategic decisions to improve branch performance and operational efficiency.
• Coach and develop team members, setting clear expectations, enhancing performance and fostering professional development.
• Responsible for hiring, retaining and motivating branch colleagues across all job families within the branch.
• Accountable for managing branch scheduling to balance branch needs with employee availability.
• Utilize digital technologies and platforms to enhance customer interactions, educate them on self‑service options and drive business outcomes.
• Provide an elevated experience, simplifying processes for customers while ensuring exceptional customer service.
• Manage escalated customer problems and provide effective solutions.
• Communicate clearly and effectively with customers in person, over the phone, or through digital channels.
• Accountable for risk management and compliance within a complex business environment, ensuring adherence to all company policies and regulatory requirements.
• Responsibilities may extend to supporting nearby branch locations based on business necessity.

What You Bring

• High school diploma, GED: or equivalent education - Required.
• Bachelor's Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Preferred.
• 3+ Years Demonstrated successful experience in Retail Bank sales management or related bank operations/support function - Required (OR)
• 5+ Years Experience in Retail sales management or equivalent demonstrated through a combination of work experience, training, military service, or education - Required (OR)
• 12+ Months Demonstrated successful Santander experience related to the essential functions and responsibilities of the Branch Manager role. District Executive, District Operations Manager and Region President endorsement of performance - Required (AND)
• 3+ Years Experience selling products and/or services in an incentive‑based environment - Required.
• Proven experience in a sales leadership role, preferably as a Branch Manager or similar position.
• Proven relationship‑building skills and a customer‑centric approach.
• Excellent leadership and team management skills.
• Excellent customer service skills and a passion for helping others.
• Strong problem‑solving skills with a proactive approach to issue resolution.
• Experience in coaching and developing team members.
• Excellent communication, consultative and influence skills both verbal and written.
• Ability to educate and connect customers to technology and share the value of digital tools and platforms.
• Ability to make data‑driven decisions to improve performance and operational outcomes.
• Establishes and maintains effective working relationships.
• Ability to create a positive work environment and drive employee engagement.
• Strong knowledge of company policy, compliance regulations, risk management and loss prevention.
• Ability to work in a fast‑paced environment and manage multiple priorities.
• Ability to interact with integrity and professionalism with customers and employees.
• Computer proficiency and basic math skills.
• Ability to work branch hours, which can include weekends and evenings.

Certifications

No Certifications listed for this job.

It Would Be Nice For You To Have

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
• Experience in Microsoft Office products.

What Else You Need To Know

Base Pay Range
Minimum: $60,000.00 USD
Maximum: $102,500.00 USD

Link To Santander Benefits: Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com)

Risk Culture

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next

If this sounds like a role you are interested in, then please apply. We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at [e-mail] to discuss your needs.

Primary Location

Philadelphia, PA, Philadelphia

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales and Business Development

Industries

Banking