Branch Manager (Multi-level) - Chino Pine - Chino, CA

Us Bank; Chino (CA); On-site; USD 76,000 - 123,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and employer-funded retirement plan

Up to 11 paid holidays

Job summary

U.S. Bank in Chino, California is seeking a Branch Manager to lead and inspire the team. This role is ideal for those with strong leadership and customer service skills, responsible for managing performance and ensuring compliance with banking regulations.

The successful candidate will earn between $76,000 and $123,000, depending on experience, and will enjoy a range of benefits including healthcare and retirement plans.

Qualifications

• 1-6 years experience in sales, retail management, or banking.
• Ability to lead teams and build strong relationships.
• Understanding of banking regulations and compliance.

Responsibilities

• Manage team performance and drive business goals.
• Foster a culture of customer obsession.
• Ensure compliance with banking regulations.

Skills

Leadership

Customer Service

Financial Literacy

Coaching

Problem Solving

Education

Bachelor's degree or equivalent work experience

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever‑growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at— from Day One.

Job Description

This role has multiple levels, open to candidates with 1 year to 6 years minimum experience working in a sales, retail management, or banking environment. The successful candidate will be hired for the level of the position that aligns with their experience. Please note that the salary range provided corresponds to the lowest level of the position posted.

Branch Manager 2

Essential Functions

1. Empowers, builds, and inspires team through effectively communicating business goals, objectives and company performance results in a simplified manner. Leads with empathy and creates an environment where team members and clients feel valued. Sets and communicates individual employee performance expectations including performance goals and core behaviors. Swiftly zeros in on priorities through concise communication and eliminates roadblocks to optimize productivity. Interprets performance results and finds opportunities to drive success and holds team accountable to actions and results.
2. Effectively leads through change, can navigate ambiguity and demonstrates agility. Adapts leadership style to each situation to fit the needs of their team.
3. Leads individuals and teams to improved and optimal performance through regular multi‑faceted coaching and development activities. Creates an environment that fosters teamwork, innovation and encourages collaboration with team members, including U.S. Bank partners.
4. Provides day‑to‑day management of team members and makes decisions regarding candidate selection, employee compensation, promotion, discipline and termination.
5. Adapts to new digital programs, products, services and technology platforms. Teaches digital fluency and financial literacy to team members and customers. Embraces opportunities to advocate for digital solutions focused on customer benefits of digital technology and drives initiatives to increase customer digital usage.
6. Responsible for planning and executing customer market share growth at branch level including building relationships and collaborating with partners that are centered around U.S. Bank products and services.
7. Demonstrates mastery at delivering an exceptional customer experience, deepening relationships, proactively identifying ways to add value for customers. Creates a culture of customer obsession with team members by providing a world‑class customer service experience. Actively observes customer experience within the branch and identifies opportunities to consistently exceed customer expectations. Uses influence with a focus on developing long‑term relationships. Able to have proactive conversations with customers and manage their feedback.
8. Establishes, maintains and manages an effective advisory and service environment through the customer engagement model. Proactively communicates with customers to demonstrate possible alternative methods of product and service delivery to increase usage. Applies financial acumen, critical thinking and problem‑solving skills to meet team members’ and customer’s needs. Maintains an in‑depth knowledge of U.S. Bank products and services.
9. Partners with district, regional and divisional leadership, and others to ensure optimal utilization of human capital resources. Focuses on growing revenue, managing controllable expenses and growing the business, while exceeding customer expectations and focusing on becoming central in the lives of our customers.
10. Participates in local market/community activities to promote U.S. Bank growth and culture, ensuring that a strong local presence is present and encourages team members to utilize their volunteer time and engage with the community.
11. Ensures compliance with all banking laws and regulations and requires the same of all staff through continuous compliance training. Ensures documentation and/or reporting of all applicable transactions is within accepted quality standards of completeness and accuracy. Limits bank losses and overall exposure.
12. Requires National Mortgage Licensing Service (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z and ongoing compliance with all legal or regulatory registration requirements, including, but not limited to maintaining a satisfactory criminal and credit record.
13. Actively ensures compliance with the U.S. Bank Code of Ethics and all Anti‑Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements, policies and procedures. Actively participates in any required corporate and business line training in these areas. Follows account opening procedures and understands and follows internal suspicious activity referral requirements and processes, as required for this position. Actively works with customers to understand each customer’s normal account activity, as appropriate for this position.
14. Performs other duties as assigned or required.

Basic Qualifications

• Bachelor’s degree, or equivalent work experience.
• One to two years of experience working in a sales, retail management, or banking environment.
• Must comply with U.S. Bank policies, procedures, the Code of Ethics, and all applicable regulations.

Preferred Skills/Experience

• Thorough product and service knowledge, including regulatory, policy and compliance issues.
• Solid understanding of retail product philosophy, including policies, procedures, documentation and systems.
• Thorough knowledge of teller and platform functions, including processing transactions, balancing cash, opening accounts and sales techniques.
• Effective analytical skills to evaluate credit requests, prepare budgets and determine trends in a given marketplace.
• Effective interpersonal communication, leadership, relationship management, time management, sales activities management and sales ability skills.
• Ability to evaluate and resolve problems and issues with minimal guidance.
• Demonstrated success in a retail sales environment.
• Working knowledge of employment practices including rewards and recognition, employee development and change management.

Salary: $76,000–$84,000

Branch Manager 3

Essential Functions

1. Empowers, builds, and inspires team through effectively communicating business goals, objectives and company performance results in a simplified manner. Leads with empathy and creates an environment where team members and clients feel valued. Sets and communicates individual employee performance expectations including performance goals and core behaviors. Swiftly zeros in on priorities through concise communication and eliminates roadblocks to optimize productivity. Interprets performance results and finds opportunities to drive success and holds team accountable to actions and results.
2. Effectively leads through change, can navigate ambiguity and demonstrates agility. Adapts leadership style to each situation to fit the needs of their team.
3. Leads individuals and teams to improved and optimal performance through regular multi‑faceted coaching and development activities. Creates an environment that fosters teamwork, innovation and encourages collaboration with team members, including U.S. Bank partners.
4. Provides day‑to‑day management of team members and makes decisions regarding candidate selection, employee compensation, promotion, discipline and termination.
5. Adapts to new digital programs, products, services and technology platforms. Teaches digital fluency and financial literacy to team members and customers. Embraces opportunities to advocate for digital solutions focused on customer benefits of digital technology and drives initiatives to increase customer digital usage.
6. Responsible for planning and executing customer market share growth at branch level including building relationships and collaborating with partners that are centered around U.S. Bank products and services.
7. Demonstrates mastery at delivering an exceptional customer experience, deepening relationships, proactively identifying ways to add value for customers. Creates a culture of customer obsession with team members by providing a world‑class customer service experience. Actively observes customer experience within the branch and identifies opportunities to consistently exceed customer expectations. Uses influence with a focus on developing long‑term relationships. Able to have proactive conversations with customers and manage their feedback.
8. Establishes, maintains and manages an effective advisory and service environment through the customer engagement model. Proactively communicates with customers to demonstrate possible alternative methods of product and service delivery to increase usage. Applies financial acumen, critical thinking and problem‑solving skills to meet team members’ and customer’s needs. Maintains an in‑depth knowledge of U.S. Bank products and services.
9. Partners with district, regional and divisional leadership, and others to ensure optimal utilization of human capital resources. Focuses on growing revenue, managing controllable expenses and growing the business, while exceeding customer expectations and focusing on becoming central in the lives of our customers.
10. Participates in local market/community activities to promote U.S. Bank growth and culture, ensuring that a strong local presence is present and encourages team members to utilize their volunteer time and engage with the community.
11. Ensures compliance with all banking laws and regulations and requires the same of all staff through continuous compliance training. Ensures documentation and/or reporting of all applicable transactions is within accepted quality standards of completeness and accuracy. Limits bank losses and overall exposure.
12. Requires National Mortgage Licensing Service (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z and ongoing compliance with all legal or regulatory registration requirements, including, but not limited to maintaining a satisfactory criminal and credit record.
13. Actively ensures compliance with the U.S. Bank Code of Ethics and all Anti‑Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements, policies and procedures. Actively participates in any required corporate and business line training in these areas. Follows account opening procedures and understands and follows internal suspicious activity referral requirements and processes, as required for this position. Actively works with customers to understand each customer’s normal account activity, as appropriate for this position.
14. Performs other duties as assigned or required.

Basic Qualifications

• Bachelor’s degree, or equivalent work experience.
• Three to four years of experience working in a sales, retail management, or banking environment.
• Must comply with U.S. Bank policies, procedures, the Code of Ethics, and all applicable regulations.

Preferred Skills/Experience

• Thorough product and service knowledge, including regulatory, policy and compliance issues.
• Solid understanding of retail product philosophy, including policies, procedures, documentation and systems.
• Thorough knowledge of teller and platform functions, including processing transactions, balancing cash, opening accounts and sales techniques.
• Effective analytical skills to evaluate credit requests, prepare budgets and determine trends in a given marketplace.
• Effective interpersonal communication, leadership, relationship management, time management, sales activities management and sales ability skills.
• Ability to evaluate and resolve problems and issues with minimal guidance.
• Demonstrated success in a retail sales environment.
• Working knowledge of employment practices including rewards and recognition, employee development and change management.

Salary: $84,000–$95,000

Branch Manager 4

Essential Functions

1. Empowers, builds, and inspires team through effectively communicating business goals, objectives and company performance results in a simplified manner. Leads with empathy and creates an environment where team members and clients feel valued. Sets and communicates individual employee performance expectations including performance goals and core behaviors. Swiftly zeros in on priorities through concise communication and eliminates roadblocks to optimize productivity. Interprets performance results and finds opportunities to drive success and holds team accountable to actions and results.
2. Effectively leads through change, can navigate ambiguity and demonstrates agility. Adapts leadership style to each situation to fit the needs of their team.
3. Leads individuals and teams to improved and optimal performance through regular multi‑faceted coaching and development activities. Creates an environment that fosters teamwork, innovation and encourages collaboration with team members, including U.S. Bank partners.
4. Provides day‑to‑day management of team members and makes decisions regarding candidate selection, employee compensation, promotion, discipline and termination.
5. Adapts to new digital programs, products, services and technology platforms. Teaches digital fluency and financial literacy to team members and customers. Embraces opportunities to advocate for digital solutions focused on customer benefits of digital technology and drives initiatives to increase customer digital usage.
6. Responsible for planning and executing customer market share growth at branch level including building relationships and collaborating with partners that are centered around U.S. Bank products and services.
7. Demonstrates mastery at delivering an exceptional customer experience, deepening relationships, proactively identifying ways to add value for customers. Creates a culture of customer obsession with team members by providing a world‑class customer service experience. Actively observes customer experience within the branch and identifies opportunities to consistently exceed customer expectations. Uses influence with a focus on developing long‑term relationships. Able to have proactive conversations with customers and manage their feedback.
8. Establishes, maintains and manages an effective advisory and service environment through the customer engagement model. Proactively communicates with customers to demonstrate possible alternative methods of product and service delivery to increase usage. Applies financial acumen, critical thinking and problem‑solving skills to meet team members’ and customer’s needs. Maintains an in‑depth knowledge of U.S. Bank products and services.
9. Partners with district, regional and divisional leadership, and others to ensure optimal utilization of human capital resources. Focuses on growing revenue, managing controllable expenses and growing the business, while exceeding customer expectations and focusing on becoming central in the lives of our customers.
10. Participates in local market/community activities to promote U.S. Bank growth and culture, ensuring that a strong local presence is present and encourages team members to utilize their volunteer time and engage with the community.
11. Ensures compliance with all banking laws and regulations and requires the same of all staff through continuous compliance training. Ensures documentation and/or reporting of all applicable transactions is within accepted quality standards of completeness and accuracy. Limits bank losses and overall exposure.
12. Requires National Mortgage Licensing Service (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z and ongoing compliance with all legal or regulatory registration requirements, including, but not limited to maintaining a satisfactory criminal and credit record.
13. Actively ensures compliance with the U.S. Bank Code of Ethics and all Anti‑Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements, policies and procedures. Actively participates in any required corporate and business line training in these areas. Follows account opening procedures and understands and follows internal suspicious activity referral requirements and processes, as required for this position. Actively works with customers to understand each customer’s normal account activity, as appropriate for this position.
14. Performs other duties as assigned or required.

Basic Qualifications

• Bachelor’s degree, or equivalent work experience.
• Four to five years of experience working in a sales, retail management, or banking environment.
• Must comply with U.S. Bank policies, procedures, the Code of Ethics, and all applicable regulations.

Preferred Skills/Experience

• Thorough product and service knowledge, including regulatory, policy and compliance issues.
• Solid understanding of retail product philosophy, including policies, procedures, documentation and systems.
• Thorough knowledge of teller and platform functions, including processing transactions, balancing cash, opening accounts and sales techniques.
• Effective analytical skills to evaluate credit requests, prepare budgets and determine trends in a given marketplace.
• Effective interpersonal communication, leadership, relationship management, time management, sales activities management and sales ability skills.
• Ability to evaluate and resolve problems and issues with minimal guidance.
• Demonstrated success in a retail sales environment.
• Working knowledge of employment practices including rewards and recognition, employee development and change management.

Salary: $95,000–$112,000

Branch Manager 5

Essential Functions

1. Empowers, builds, and inspires team through effectively communicating business goals, objectives and company performance results in a simplified manner. Leads with empathy and creates an environment where team members and clients feel valued. Sets and communicates individual employee performance expectations including performance goals and core behaviors. Swiftly zeros in on priorities through concise communication and eliminates roadblocks to optimize productivity. Interprets performance results and finds opportunities to drive success and holds team accountable to actions and results.
2. Effectively leads through change, can navigate ambiguity and demonstrates agility. Adapts leadership style to each situation to fit the needs of their team.
3. Leads individuals and teams to improved and optimal performance through regular multi‑faceted coaching and development activities. Creates an environment that fosters teamwork, innovation and encourages collaboration with team members, including U.S. Bank partners.
4. Provides day‑to‑day management of team members and makes decisions regarding candidate selection, employee compensation, promotion, discipline and termination.
5. Adapts to new digital programs, products, services and technology platforms. Teaches digital fluency and financial literacy to team members and customers. Embraces opportunities to advocate for digital solutions focused on customer benefits of digital technology and drives initiatives to increase customer digital usage.
6. Responsible for planning and executing customer market share growth at branch level including building relationships and collaborating with partners that are centered around U.S. Bank products and services.
7. Demonstrates mastery at delivering an exceptional customer experience, deepening relationships, proactively identifying ways to add value for customers. Creates a culture of customer obsession with team members by providing a world‑class customer service experience. Actively observes customer experience within the branch and identifies opportunities to consistently exceed customer expectations. Uses influence with a focus on developing long‑term relationships. Able to have proactive conversations with customers and manage their feedback.
8. Establishes, maintains and manages an effective advisory and service environment through the customer engagement model. Proactively communicates with customers to demonstrate possible alternative methods of product and service delivery to increase usage. Applies financial acumen, critical thinking and problem‑solving skills to meet team members’ and customer’s needs. Maintains an in‑depth knowledge of U.S. Bank products and services.
9. Partners with district, regional and divisional leadership, and others to ensure optimal utilization of human capital resources. Focuses on growing revenue, managing controllable expenses and growing the business, while exceeding customer expectations and focusing on becoming central in the lives of our customers.
10. Participates in local market/community activities to promote U.S. Bank growth and culture, ensuring that a strong local presence is present and encourages team members to utilize their volunteer time and engage with the community.
11. Ensures compliance with all banking laws and regulations and requires the same of all staff through continuous compliance training. Ensures documentation and/or reporting of all applicable transactions is within accepted quality standards of completeness and accuracy. Limits bank losses and overall exposure.
12. Requires National Mortgage Licensing Service (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z and ongoing compliance with all legal or regulatory registration requirements, including, but not limited to maintaining a satisfactory criminal and credit record.
13. Actively ensures compliance with the U.S. Bank Code of Ethics and all Anti‑Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements, policies and procedures. Actively participates in any required corporate and business line training in these areas. Follows account opening procedures and understands and follows internal suspicious activity referral requirements and processes, as required for this position. Actively works with customers to understand each customer’s normal account activity, as appropriate for this position.
14. Performs other duties as assigned or required.

Basic Qualifications

• Bachelor’s degree, or equivalent work experience.
• Six or more years of experience working in a sales, retail management, or banking environment.
• Must comply with U.S. Bank policies, procedures, the Code of Ethics, and all applicable regulations.

Preferred Skills/Experience

• Thorough product and service knowledge, including regulatory, policy and compliance issues.
• Solid understanding of retail product philosophy, including policies, procedures, documentation and systems.
• Thorough knowledge of teller and platform functions, including processing transactions, balancing cash, opening accounts and sales techniques.
• Effective analytical skills to evaluate credit requests, prepare budgets and determine trends in a given marketplace.
• Effective interpersonal communication, leadership, relationship management, time management, sales activities management and sales ability skills.
• Ability to evaluate and resolve problems and issues with minimal guidance.
• Demonstrated success in a retail sales environment.
• Working knowledge of employment practices including rewards and recognition, employee development and change management.

Salary: $112,000–$123,000

Location Expectations

This role requires working from a U.S. Bank location for all scheduled work days.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short‑term and long‑term disability
• Pregnancy disability and parental leave
• 401(k) and employer‑funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Equal Opportunity Employment

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet‑based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.