Branch Manager IV

Ritchie Bros. Auctioneers, Inc.; Puyallup (WA); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Basic life insurance

401k with company match (up to 4%)

15 days PTO

Job summary

RB Global is seeking a Branch Manager for a high-volume auction branch, overseeing performance, profitability and customer service. You will mentor staff, manage hiring and training, and implement new procedures to improve efficiency.

The role requires leading cross-functional teams, ensuring safety and a positive work environment, and delivering strong market results. The position involves travel and hands-on operation in an on-site environment, aligning with company policies and growth

Qualifications

• 3-4 years of experience in a similar operations role.
• Strong operations background with practical discipline.
• Excellent customer relations and multi-level staff management.
• Knowledge of employment laws and personnel practices.
• Experience or knowledge of insurance, automobile or parts industries helpful.
• Work indoors and outdoors year-round; ability to travel ~20%.

Responsibilities

• Oversee overall performance and operation of assigned auction branch locations; manage planning.
• Monitor and maintain current branch/service center positions.
• Coach, mentor and develop staff; onboarding and career development.
• Develop and implement new methods to improve efficiencies.
• Ensure branch meets profitability, sales and customer service targets.
• Market the branch/service center within approved expenses.
• Lead employees with performance management and development processes.
• Support hiring and termination of employees.
• Develop business and branch growth; report profit and loss results.
• Ensure safety and security of personnel and assets.
• Provide direction per company policies and foster a values-driven culture.

Skills

Operations management

Customer relations

Staff leadership

Legal knowledge (employment)

Travel readiness

Job description

RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.

The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.

RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.

Job Description

Controls driving the overall performance and operations for a high volume LARGE size, annually designated as an IAA Top 20 (top 2 in Canada), auction branch. The position is responsible for ensuring the branch meets or exceeds its planned profitability, sales, and customer service levels. The Branch Manager interacts with all levels of staff within IAA and is responsible for maintaining an engaged, safe, and positive work environment by managing and mentoring local staff.

Responsibilities

• Responsible for overall performance and operation of assigned auction branch locations; managing planning process.
• Monitor and maintain current branch/ service center positions.
• Coach, mentor, and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities.
• Develop and implement new methods of internal procedures to improve efficiencies.
• Ensure that branch/service center meets or exceeds its planned profitability sales and customer service levels.
• Successfully market the branch/service center within the approved expense budget.
• Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance management where required.
• Support and handle all personnel issues, including hiring and terminating employees.
• Develop business and branch growth.
• Update the area/regional manager regarding the profit and loss operating results of the branch.
• Responsible for the overall safety and security of all branch personnel and company assets.
• Provide oversight and direction to the employees in the operating unit per the organization's policies and procedures.
• Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization
• Perform other duties as assigned

Qualifications

• 3-4 years' experience
• Strong operations background and experience
• Excellent customer relations skills and ability to manage several levels of employees
• General knowledge of various employment laws and practices and employee relations
• Experience or knowledge of insurance, automobile or parts industries and general mechanical knowledge of makes and models of vehicles
• Typical Business office Environment
• Work both indoors and outdoors Environment, year-round
• Ability to travel approx. 20% of time

Job Info

• Job Identification 11626
• Locations 15801 110th Ave E, Puyallup, WA, 98374, US (On-site)