Branch Manager in Training (Store Manager)

Purpose Financial Services, inc.; Mauston (WI); Híbrido; USD 42 000 - 64 000; Tempo integral

Resumo da oferta

Purpose Financial/Advance America in Mauston, WI is seeking a Branch Manager in Training to develop leadership skills while overseeing daily store operations and delivering exceptional customer service.

You will work under the Branch Sales Manager, build relationships with customers, manage cash controls, support loan processing, and participate in community marketing efforts to drive growth and new customer acquisition.

Qualificações

• Sales and/or customer service experience required, or equivalent.
• One year of experience in sales, retail, banking, or collections preferred.
• Strong math skills and professional verbal communication.

Responsabilidades

• Actively assist in meeting the Branch’s performance metrics as defined by management.
• Assist in using sales tools and marketing techniques to grow customer acquisition inside and outside the branch.
• Be responsible for day-to-day servicing of an ever-growing consumer loan portfolio.
• Present financial solutions based on customer needs that meet their goals.
• Develop and maintain relationships with customers throughout the loan process and loan life cycle.
• Educate customers on the terms and conditions of loans to ensure clear understanding.
• Deploy marketing efforts in the community to generate sales and customer growth.

Conhecimentos

Sales & Customer Service

Leadership potential

Communication skills

Math skills

Formação académica

High School Diploma

Some college

Descrição da oferta de emprego

Branch Manager in Training (Store Manager)

Company: Purpose Financial/Advance America.

Address :522 Gateway Ave, Ste D ,Mauston ,Wisconsin, United States -53948

Bi-Lingual Spanish is a plus!!

Since 1997, Advance America has helped millions of hardworking people with a variety of personalized financial solutions. We are a nationally recognized, fully licensed financial services company with over 800 locations and online lending services. We are currently seeking highly-skilled, career-oriented individuals ready to be part of a growing company! We offer:

Job Responsibility

Customer Service, Sales, Marketing & Customer Acquisition: Actively assist in meeting the Branch’s performance metrics as defined by management. Utilize sales tools to provide an exceptional customer experience and to use sales and marketing techniques inside and outside of the branch to ensure the branch is the customer acquisition engine that drives new customer growth into storefront and online channels. Be responsible for day-to-day servicing of an ever-growing consumer loan portfolio. Present financial solutions, based on customer needs that meet their goals. Develop new relationships and maintain existing relationships while working with customers throughout the loan process and loan life cycle. Educate customers on the terms and conditions of their loans to ensure a clear understanding of the products they have selected. Effectively build trust with customers and internal staff by embodying and demonstrating the philosophy of the organization, core values and our company’s purpose. Deploy marketing efforts in the community to generate sales and customer growth, and track marketing efforts as required.

Job Responsibilities Cont.

Operations, Compliance, & Collections: Assist in managing the P&L to meet all budgeted numbers and in meeting management’s expectations related to Branch performance. Adhere to the Company’s policies, procedures, Core Values, and to all applicable state and federal regulations. Maintain accurate cash controls and ensure that security procedures are in line with Company and Loss Prevention (LP) Standards. Enter customer and transaction information accurately into the point of sales system and create and maintain accurate customer files with all required documentation. Perform and document collection calls, field visits, and any other approved collection activities. Complete other duties as assigned.

Team & Leadership: Work closely with and support others in a positive, team environment to enhance the customer experience. BMIT is responsible for day-to-day Branch operations and communication with customers and employees under direct supervision of the Branch Sales Manager and Divisional Director of Operations (DDO).

Education Required

High School Diploma or equivalent required; some college preferred.

Experience Required

Sales and/or customer service experience required, or equivalent experience. One year of experience in one or more of the following areas preferred: sales, retail, banking, or collections.

Knowledge Required

Strong math skills, including the ability to count cash; professional verbal communication by phone and in person; ability to read, write, evaluate, and apply complex and detailed information; may work alone; ability to interact professionally and exhibit appropriate social skills; ability to negotiate payment terms and effectively communicate loan requirements; ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and employees; ability to use computer programs required to process customer transactions; ability to maintain composure in stressful situations; ability to follow procedures in the normal course of business and in stressful situations; ability to develop and maintain business relationships.

Physical Requirements

Standing for long periods of time; sitting occasionally; walking, including extended distances; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; driving and having access during the workday to an insured and reliable transportation in order to complete tasks including, but not limited to, banking, marketing, and providing staffing coverage within the division; exposure to outdoors limited to elements that the ordinary person would be exposed to at that time; typing; data entry; grasping; transferring items between hands and/or to another person or receptacle; housekeeping/cleaning (vacuuming, dusting, cleaning windows, bathroom, etc., including exposure to cleaning chemicals); use of office equipment to include computers; ability to travel to, be physically present at, and complete the physical requirements of the position at any center within the division (distance varies by division).

Better You, Better Everyone

Get Sh*t Done

Sales and Customer Acquisition – Branch

Lead with Vision

Customer Relationships

Show Up to Coach Up

Inspiring and Motivating Others

Branch Management

Embody Integrity

Building Effective Teams

Go Bold

Obsess over Customers

Care. Always.

Be Decisive

Travel

Must have a valid driver’s license and access to insured, reliable transportation. Ability to travel within division for marketing, collections, staffing, special events, and banking responsibilities.

Attire

The Company offers employees the option of wearing polos, blouses, collared shirts, sweaters or other professional attire with slacks or jeans and appropriate shoes. Employees should dress accordingly to their business.

Other

Must be 18 (except in AL where the age requirement is 19), eligible to work in the USA, and able to successfully complete all post offer screens, including a criminal background check, MVR, credit check if required by state law, and reference check. Regular and punctual attendance is required. Schedules may be changed as needed to accommodate business needs. Overtime may be required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.