Branch Manager Illinois South Area- Assistant Vice president

Citi; Chicago (IL); On-site; USD 71,000 - 107,000; Full time

Job summary

Citi is seeking a Branch Manager in Chicago to lead a team within the Consumer Sales framework. The role focuses on growing sales, building customer loyalty, and implementing business initiatives in coordination with the consumer sales team.

Responsibilities include staff management, budgeting, risk oversight, and ensuring excellent customer service, with performance monitoring and coaching to meet branch targets.

Qualifications

• 5-8 years of relevant experience required.
• Previous experience in banking or financial industry preferred.
• Proven experience managing teams.
• Clear and concise written and verbal communication skills.
• Strong analytical skills.

Responsibilities

• Administer branch sales, service, control and management of human resources.
• Manage staff to ensure clear work priorities and high customer service levels.
• Plan and budget to meet branch annual goals.
• Lead daily huddles and communicate goals, strategies, and expectations.
• Monitor performance to meet branch metrics and improve customer satisfaction.
• Oversee branch controls and compliance to manage risk and audit ratings.
• Identify training needs and career progression, supervise evaluations and hiring.
• Lead recruitment of staff across sales and operations and onboarding.
• Assess risk in business decisions and ensure compliance and ethics.

Skills

Team leadership

Communication skills

Analytical skills

Banking/financial experience

Education

Bachelor's degree

Job description

The Branch Manager SAFE Act

The Branch Manager SAFE Act is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to grow sales and client base in coordination with the consumer sales team. The overall objective of this role is to grow sales, build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals and sales teams.

Responsibilities

• Administer branch sales, service, control and management of human resources


• Manage staff to ensure all employees are clear on work priorities and activities, and maintain high levels of customer service


• Execute planning and budgeting activities to ensure branch annual goals are met


• Conduct daily huddles and communicate company goals, business strategies, new initiatives, and expectations to all staff


• Monitor performance to ensure branch metrics are met and appropriate action plans are in place to enhance customer satisfaction


• Oversee branch controls and compliance, to effectively manage risk and ensure positive internal audit ratings


• Identify training needs, identify career progression opportunities and partner with staff to create professional development plans as well as perform supervisory duties including performance evaluations, compensation, hiring, disciplinary actions and terminations


• Lead the recruitment/selection of staff across sales and operations roles within the branch and onboarding


• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications

• 5-8 years of relevant experience required


• Previous experience in banking or financial industry preferred


• Proven experience managing teams


• Consistently demonstrates clear and concise written and verbal communication skills


• Consistently demonstrates analytic skills

Education

• Bachelor's Degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group

Consumer Sales

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Job Family

Branch Sales

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Time Type

Full time

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Primary Location

Chicago Illinois United States

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Primary Location Full Time Salary Range

$71,120.00 - $106,680.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Anticipated Posting Close Date

Oct 09, 2026

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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