Branch Manager III

St Mary's Bank Credit Union; Manchester (NH); On-site; USD 88,635 - 104,276; Full time

Job summary

St. Mary's Bank Credit Union in Manchester, NH, seeks a Member Experience Manager to lead branch performance through strategic leadership, relationship‑based growth, and exceptional member experience.

The role drives growth with top depositors, loan production, and collaboration with internal partners. You will coach the team, manage risk, ensure regulatory compliance, and represent the branch in community activities.

Qualifications

• Minimum 7 years of managerial experience in the sales and service industry.
• Bachelor’s degree in business management or related work experience.
• Proven track record in loan origination, sales, member service, compliance, and branch operations.
• Experience in community development and engagement.
• Flexible schedule, including evenings and weekends.
• Strong initiative, professional presence, and excellent communication skills.

Responsibilities

• Develop and implement strategies that enhance member experience, satisfaction, and retention.
• Manage and lead the branch team, ensuring high performance and achievement of deposit portfolio and loan production goals.
• Lead employee development focused on relationship-based growth, sales performance, and referral excellence.
• Coach employees to uncover member needs and build full relationships across deposits, loans, and partner referrals.
• Collaborate with Business Development Officers, Commercial teams, and other business partners to support growth initiatives and deepen member relationships.
• Manage relationships with top depositors and business member portfolios to drive growth and retention.
• Analyze member feedback and performance data to identify trends and implement improvements.
• Ensure sound operation of the branch, including risk management, security, quality standards, expense control, and compliance.
• Lead and participate in community development and engagement activities that strengthen branch visibility and support portfolio growth.
• Represent St. Mary’s Bank at industry and community events to promote our brand and products.

Skills

Communication

Leadership

Member Focus

Risk Management

Regulatory Knowledge

Technical Proficiency

Education

Bachelor’s degree in business management

Tools

Microsoft Office

Banking software

Job description

Description

Pay or shift range: $88,635 USD to $104,276 USD

The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Overview

Under the direction of the Regional Manager, the Member Experience Manager is responsible for leading overall branch performance through strategic leadership, relationship-based growth, and exceptional member experience. The role drives success through high-impact community engagement, management of top depositors and business relationships, and strong collaboration with internal business partners (Business Development Officers, Commercial teams, and others). The Manager partners with the Member Experience Supervisor to ensure operational excellence and consistency across all branch functions.

Key Responsibilities

• Develop and implement strategies that enhance member experience, satisfaction, and retention.
• Manage and lead the branch team, ensuring high performance and achievement of deposit portfolio and loan production goals.
• Lead employee development focused on relationship-based growth, sales performance, and referral excellence.
• Coach employees to uncover member needs and build full relationships across deposits, loans, and partner referrals.
• Collaborate with Business Development Officers, Commercial teams, and other business partners to support growth initiatives and deepen member relationships.
• Manage relationships with top depositors and business member portfolios to drive growth and retention.
• Analyze member feedback and performance data to identify trends and implement improvements.
• Ensure sound operation of the branch, including risk management, security, quality standards, expense control, and compliance.
• Lead and participate in community development and engagement activities that strengthen branch visibility and support portfolio growth.
• Represent St. Mary’s Bank at industry and community events to promote our brand and products.

Core Skill Competencies

• Communication: Clear and effective communication skills, both written and verbal.
• Leadership: Proven ability to lead and inspire a team, with a track record of achieving business goals and driving performance.
• Member Focus: Commitment to delivering exceptional member service and enhancing the member experience.
• Risk Management: Identify and mitigate risks.
• Regulatory Knowledge: In-depth knowledge of federal, state, and local regulations related to residential lending.
• Technical Proficiency: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and banking software applications.

Physical Demands

• Prolonged periods of sitting at a desk and working on a computer.
• Occasional standing, walking, and reaching.
• Occasional lifting of office supplies, up to 30 pounds.
• Travel may be required for meetings, conferences, and other work-related events.

Qualifications

• Minimum 7 years of managerial experience in the sales and service industry.
• Bachelor’s degree in business management or related work experience.
• Proven track record in loan origination, sales, member service, compliance, and branch operations.
• Experience in community development and engagement.
• Flexible schedule, including evenings and weekends.
• Strong initiative, professional presence, and excellent communication skills.

Role Scope

• Typically leads a mid-size branch over $100 million.
• Overseas team of more than 10 staff members
• Community development and engagement expectations represent approximately 40% of overall role focus, including management of existing business portfolio and top depositors.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.