Branch Manager I - Ushers Rd Branch (Ballston Lake, NY)

Trustco Bank; Ballston Lake (NY); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Health savings account with an annual

401(k)-retirement plan with generous

Paid time off plus 11 paid federal

Training and professional development

Tuition reimbursement

Reduced fees and rates on certain loan

Job summary

Trustco Bank in New York seeks a dynamic Branch Manager to lead a full-service branch. You will oversee sales, customer service, lending, operations, and security; inspire and coach staff; build strong customer relationships; and drive growth through new business development, referrals, and client retention.

The ideal candidate has leadership experience, a passion for service, and the ability to balance efficiency with strategic growth.

Qualifications

• High school diploma or equivalent required; bachelor's degree preferred.
• Proven supervisory experience and strong customer service.
• Experience with cash handling and accurate financial transactions.
• Excellent verbal communication and interpersonal skills.
• Ability to work in a team and balance multiple priorities.

Responsibilities

• Lead and manage all branch operations, ensuring exceptional customer service and operational excellence.
• Develop new deposit, loan, and business opportunities while achieving branch sales and retention goals.
• Build and promote the branch's identity, fostering a sales-driven and customer-focused culture.
• Supervise, coach, and evaluate team members including Assistant Branch Managers, Head Teller, and Tellers.
• Conduct staff training, regular team meetings, and performance reviews.
• Effectively execute the selling of new products, services, promotions, and incentive programs to drive growth.
• Originate residential, home equity, and installment loans.
• Ensure compliance with all bank policies, procedures, and security protocols.
• Handle complex customer requests and resolve escalated issues in person or by phone.
• Approve significant transactions such as large check cashing, bank checks, and general ledger tickets.
• Report regularly to senior management on branch performance, opportunities, and challenges.

Skills

Customer service

Supervisory experience

Cash handling

Verbal communication

Interpersonal skills

Organizational skills

Team collaboration

Reliability and punctuality

Education

High school diploma or equivalent

Bachelor's degree

Job description

Branch Manager

Reports to: Regional Vice President

FLSA Status: Non-Exempt | Supervisory Role: Yes

Why Join Us?

At Trustco Bank, we're committed to fostering a supportive and inclusive workplace where our employees can grow their careers. We believe that our people are our greatest asset and consider our employees as family. We value each team member's contribution and offer a supportive, collaborative work environment. In this role, you'll have the opportunity to lead a talented team, make a positive impact in our community, and be rewarded for your success.

We believe that investing in our employees means investing in the future of our company. As a valued team member, you will be eligible for a generous compensation and benefits package that includes:

• medical, dental and vision insurance
• a health savings account with an annual employer contribution
• a 401(k)-retirement plan with generous employer match
• paid time off plus 11 paid federal holidays
• training and professional development programs
• tuition reimbursement
• reduced fees and rates on certain loan products
• and much more!

About the Branch Manager Role

We're looking for a dynamic and results-driven Branch Manager to lead the daily operations of a full-service branch. In this role, you'll oversee all aspects of branch performance-from sales and customer service to lending, operations, and security. You'll inspire and coach your team, foster strong customer relationships, and drive growth through new business development, referrals, and client retention.

The ideal candidate thrives in a leadership role, has a passion for delivering exceptional service, and can balance operational efficiency with strategic business growth.

Key Responsibilities

• Lead and manage all branch operations, ensuring exceptional customer service and operational excellence.
• Develop new deposit, loan, and business opportunities while achieving branch sales and retention goals.
• Build and promote the branch's identity, fostering a sales-driven and customer-focused culture.
• Supervise, coach, and evaluate team members including Assistant Branch Managers, Head Teller, and Tellers.
• Conduct staff training, regular team meetings, and performance reviews.
• Effectively execute the selling of new products, services, promotions, and incentive programs to drive growth.
• Originate residential, home equity, and installment loans.
• Ensure compliance with all bank policies, procedures, and security protocols.
• Handle complex customer requests and resolve escalated issues in person or by phone.
• Approve significant transactions such as large check cashing, bank checks, and general ledger tickets.
• Report regularly to senior management on branch performance, opportunities, and challenges.
• This job description is not exhaustive; duties and responsibilities may change at any time with or without notice.

Qualifications

Required

• High school diploma or equivalent.
• Supervisory experience.
• Strong customer service and cash-handling experience.
• Excellent verbal communication and interpersonal skills in person, by phone, and via email.
• Fluent in English; bilingual a plus
• Access to reliable transportation
• Strong organizational skills with the ability to manage multiple priorities.
• Ability to work effectively in a collaborative team environment.
• Willingness to participate in ongoing training and development.
• Ability to lift 10-20 lbs., stand for extended periods.

Preferred

• Bachelor's degree.
• Previous banking or financial services experience.

Schedule

• Full-time position with hours aligned to branch operations:
• Mon-Wed: 8:30 AM - 5:00 PM
• Thu-Fri: 8:30 AM - 6:00 PM
• Sat: 8:30 AM - 12:00 PM (rotating schedule)
• Sun: Closed
• Employees may need to remain 15-30 minutes after closing. Occasional travel for training, meetings, or branch support.

Equal Employment Opportunity Statement

Trustco Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability, or protected veteran status. This includes, but is not limited to, the following:

• Hiring, placement, upgrading, transfer, demotion or promotion
• Recruitment, advertising or solicitation for employment
• Treatment during employment
• Rates of pay or other forms of compensation
• Selection for training, including apprenticeship
• Layoff or termination

It is the policy of Trustco Bank to cooperate to the fullest extent with the applicable regulations of the Civil Rights Act and any legislation on Equal Employment Opportunity.