Branch Manager I

UMB Financial Corporation; Wichita (KS); On-site; USD 51,480 - 75,410; Full time

Benefits offered by this job

Paid Time Off

401(k) matching program

Annual incentive pay

Comprehensive health, dental, and vision insurance

Tuition reimbursement

Job summary

UMB Financial Corporation in Wichita, Kansas is looking for a Branch Manager to lead our branch team. This role focuses on enhancing customer service while developing associates and executing our retail strategy.

The ideal candidate will have a Bachelor's degree, at least 2 years of leadership experience, and a strong background in banking or financial services. UMB offers a comprehensive compensation package and numerous employee benefits.

Qualifications

• Minimum of 2 years of leadership or management experience.
• Minimum of 2 years in banking or financial services.
• NMLS registration or willingness to obtain within 90 days.

Responsibilities

• Coach associates on performance and customer interactions.
• Guide complex account maintenance and customer escalations.
• Collaborate with internal partners to enhance service.

Skills

Leadership and associate development

Customer service excellence

Sales conversation skills

Education

Bachelor’s degree in Business Administration or equivalent

Job description

UMB Personal Banking and Consumer Services offers financial solutions to customers who value an individualized relationship and advisory experience. For more than a century, we’ve invested in our people as a resource who can help clients achieve their unique financial and lifestyle goals. We embrace our corporate values of honesty and integrity and contribute to UMB’s continued success.

The Branch Manager is the frontline leader for the branch team and sets the tone to ensure our branch associates are eager to assist our customers, delivering on our promise of providing unparalleled customer service while developing our associates and executing UMB’s retail strategy. The Branch Manager is responsible for overseeing all operational aspects of the branch and can also perform teller transactions and a variety of other banker functions.

Responsibilities

• Coach associates on performance, including proactive sales conversations, operational items, and customer interactions.
• Provide guidance on handling complex account maintenance and resolving customer escalations.
• Collaborate with internal partners such as small business officers, mortgage officers, private wealth managers, and others.
• Participate in continuous education and training to meet individual sales performance and operational goals.

Qualifications

• Bachelor’s degree in Business Administration or comparable college education and/or business experience.
• Minimum of 2 years of leadership, associate development, or management experience.
• Minimum of 2 years of banking/financial services experience, or an equivalent combination of education and experience.
• NMLS registration or the willingness to obtain registration within 90 days.
• Reliable transportation and willingness to work branch hours, including weekends and occasional evenings.

Compensation

• California, Washington D.C., New Jersey, and New York: $62,310 – $90,760
• Colorado, Connecticut, Delaware, Illinois, Massachusetts, Maryland, Minnesota, Pennsylvania, Rhode Island, Texas, Washington, and Wisconsin: $56,890 – $83,080
• All other states: $51,480 – $75,410

The posted compensation range represents UMB’s good faith estimate for the starting pay, and actual compensation may vary by geographic location, experience level, and other job-related factors.

Benefits

• Paid Time Off
• 401(k) matching program
• Annual incentive pay
• Paid holidays
• Comprehensive health, dental, vision, and other insurance coverage
• Health savings account, flexible spending account, and dependent care account
• Adoption assistance
• Employee assistance program
• Fitness reimbursement
• Tuition reimbursement
• Associate wellbeing program
• Associate emergency fund
• Associate banking benefits

Equal Employment Opportunity

UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.

If you need accommodation for any part of the employment process because of a disability, please email [e-mail] to let us know the nature of your request.

For California residents, please visit our Privacy Notice for California Job Candidates to understand how we collect and use your personal information when applying for employment with UMB.