Branch Manager - Hot Springs, AR

Southern Bancorp; Hot Springs (AR); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

401(k) plan

Employee stock ownership plan

Mortgage discount

Credit and housing counseling

Financial education tools

Job summary

Southern Bancorp is seeking a Branch Manager in Hot Springs, AR to lead a branch staff, ensure outstanding customer service, and drive branch performance. You will supervise tellers, manage cash vault and ATM operations, and participate in cross-selling bank services.

Responsibilities include preparing regulatory reports, assisting with consumer loans, analyzing loan feasibility, and ensuring compliance with policies and procedures. Strong leadership and banking experience are essential.

Qualifications

• High school diploma or equivalent is required.
• Ability to effectively communicate with employees and customers.
• Ability to operate a computer proficiently.
• Basic math skills.

Responsibilities

• Oversee branch staff including planning, scheduling, evaluating and motivating to meet performance levels.
• Supervise teller operations for accuracy, efficiency and service quality.
• Prepare reports including CTRs and IRS reports.
• Manage vault operations and cash logistics for Teller stations.
• Oversee ATM operations and deposits processing.
• Review procedures to improve customer service quality.
• Participate in cross-selling other bank services.
• May perform teller or customer service duties as needed.
• Assist consumer loan customers with applications and documentation.
• Analyze loan feasibility with financials, collateral, cash flow and credit history.
• Maintain loan portfolio balance and yield as directed.
• Assign risk ratings per regulatory guidelines.
• Renewal eligibility review of maturing loans per policy.
• Prepare loan proposals for loan committee.
• Complete required training and perform other duties as assigned.

Skills

Communication

Computer proficiency

Basic math skills

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Hot Springs Airport Rd, 206 Airport Rd, Hot Springs, Arkansas, United States of America

Job Description

Posted Tuesday, August 25, 2026 at 6:00 AM

Southern Bancorp is more than a bank. As a Community Development Financial Institution (CDFI), a special certificate on designated for institutions that serve predominantly underserved communities, Southern Bancorp combines traditional banking and lending services with financial development tools and public policy advocacy to help families and communities grow stronger. Inspired by the principle that building net worth drives economic opportunity, our mission is to be wealth builders for everyone in the communities we serve, with a focus on low-wealth and un(der)banked populations, as well as an emphasis on Black and Brown individuals.

The Branch Manager manages a branch staff with three or more employees; Responsible for the day-to day operations, including customer service, product sales, and security in accordance with the Bank's objectives; May assume responsibility for lending under strict credit restrictions; Provides leadership, training, and supervision to staff.

This role is expected to demonstrate the following Supervisor leadership competencies: Empowering Leadership, Business and Financial Acumen, Information Decision Making and Problem Solving, Managing Talent, Strategic Execution and Direction, and Owning Results.

Responsibilities

• Oversee branch staff include coordinating, planning and assigning work schedules, answering questions and solving problems posed by the staff, conducting evaluations, and motivating staff to meet performance levels
• Supervise all teller operations for accuracy, efficiency, and quality customer service.
• Prepare various reports including Currency Transaction Reports (CTR's) and IRS Reports.
• Handle vault function which includes calculating money requirement of branch and Tellers' cash requirements; ordering money; verifying, buying and selling cash for all Teller stations; daily opening and closing of the vault and ensuring proper and secure shipment of all cash.
• Manage ATM operations to include supplying the equipment with cash, envelopes, and receipt paper; processing deposits; balancing; handling problems.
• Review procedures and recommend changes to improve the service and thereby enhance the quality of the bank's customer service.
• Participate in a team effort to cross-sell other services of the bank.
• May occasionally perform duties of a Teller and/or a Customer Service Representative which include performing all related opening, closing, and balancing activities, assisting customers with banking needs (deposits, withdrawals, credit card cash advances, federal tax deposits, issuing traveler's checks, cashier's checks, EE bonds, money orders, handling commercial deposits and night deposits etc.)
• If responsible for lending,
  • Assist consumer loan customers with the loan application process.
  • Assist loan administration with obtaining required updated documentation including collateral insurance and financial information. Complete loan set up sheet for loan documentation staff.
  • Perform thorough analysis of proposed loan feasibility by analyzing customer's financial records, cash flow, collateral valuation and credit history.
  • Achieve and maintain required loan portfolio balance and yield as directed by senior management.
  • Assign risk ratings according to regulatory guidelines.
• Review and analyze maturing loans for renewal eligibility in compliance with regulatory requirements and bank loan policy. Complete loan set up sheet and communicate with borrower regarding documentation issues and new loan terms.
• Prepare detailed and organized loan proposals for the loan committee as required by loan policy. Communicate with customers for additional information as necessary and when loan decisions are final.
• Complete all required training
• Performs other related duties as required or assigned

Requirements

Education and Experience Qualifications:

• High school diploma or equivalent is required
• Two years of extensive experience in a banking environment
• Demonstrated proficiency in banking compliance
• Ability to effectively communicate with employees and customers
• Ability to operate a computer proficiently
• Basic math skills (ability to add and subtract)
• Regularly required to sit, to talk, and to hear. Must occasionally stand and walk; reach with hands and arms; stoop, kneel, or crouch. Specific vision abilities required by this job include close and color vision. May be required to lift or move up to 10 pounds occasionally.
• Preferred Experience and Qualifications:
• Bachelor's degree is preferred
• Experience in a supervisor or management role is a plus
• Prior experience assisting with training new employees

What we offer our employees:

A positive impact on Your Future:

• 401(k)/Roth plan with immediate eligibility and employer match up to 6%
• Employee stock ownership plan
• Discounted rate on primary home mortgage
• Credit and housing counseling as well as free financial education tools available to customers and employees

Benefits to improve your health:

• Two medical plans available - low-deductible PPO plan or HDHP with Health Savings Account
• Dental and vision insurance
• Employer paid life insurance, and short- and long-term disability coverage
• Retirement plan with generous company match and employee stock purchase option
• Voluntary life insurance options for employee, spouse, and children

The opportunity to nurture your well-being:

• Paid holidays and paid time off
• Opportunity for merit raises
• Employee reward and recognition programs
• Community service opportunities

Southern Bancorp is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, sexual orientation, gender identity, gender expression, status as a protected veteran, among other things, or status as a qualified individual with disability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

As a Community Development Financial Institution, Southern Bancorp desires its workforce to reflect the diversity of the customers and communities that we serve. Racial and ethnic minorities, people from working class backgrounds, women and LGBTQ people are often underrepresented in many financial service industry professions.

Hot Springs Airport Rd, 206 Airport Rd, Hot Springs, Arkansas, United States of America