Branch Manager - Greenwich, CT

M&T Bank; Greenwich (CT); Presencial; USD 90 000 - 120 000; Tempo integral

Resumo da oferta

M&T Bank in Greenwich, CT is seeking a Branch Manager to oversee daily operations, drive profitability, and lead a team to achieve annual sales goals.

You will coach staff, manage customer relationships, ensure regulatory compliance, and collaborate with bank partners to deliver tailored financial solutions and a strong community presence.

The role requires strong leadership, risk awareness, and a commitment to excellent service as you mentor colleagues and expand Business Banking relationships.

Qualificações

• Bachelor's degree or four years of relevant experience.
• Minimum three years of sales experience.
• Minimum two years of managerial experience.
• Insurance licensing required within 18 months of entry.
• Proficient with Microsoft Office and basic PC/software.

Responsabilidades

• Directs branch sales and business development to meet annual goals.
• Leads and coaches the branch team to achieve performance targets.
• Identifies customer needs and provides solutions per M&T processes.
• Builds Business Banking relationships and community presence.
• Hires, interviews, and staff development.
• Ensures compliance with policies, risk controls, and security.
• Handles complex account servicing and issue resolution.
• Manages loan processing up to $250,000 and bundles services.
• Maintains internal controls and external audit points.
• Fosters collaboration with bank partners.

Conhecimentos

Leadership

Sales

Coaching

Performance management

Customer service

Risk management

Communication

Team building

Budgeting

Formação académica

Bachelor's degree

Licensing: Life/Accident and Health Insurance

Ferramentas

Microsoft Office

Internet/Email

Descrição da oferta de emprego

Overview

Manages all activities of a branch. Responsible for the overall success of the branch operating model, including customer and employee experience, digital engagement, transactions/operations, servicing, and sales. Has personal production responsibility.

Primary Responsibilities

• Responsible for overall profitability by directing sales and business development, meeting operational objectives and ensuring the branch achieves its annual goals.
• Leads team through coaching, performance management, and setting priority. Builds and develops branch staff.
• Identifies Retail and Business Banking customer needs through the M&T sales processes, using the tools and resources to assist customers with short and long term solutions.
• Proactively prospects and grows Business Banking relationships through outreach. Builds the bank's presence in the community
• Conducts interviews and selects employees based on staffing model.
• Actively models and coaches customer service and needs determination behaviors. Reinforces and maintains accountability for execution of Retail strategy.
• Ensures operational and requirements are maintained, to include consumer and business banking guidelines. Ensures compliance with operational, security and control policies/procedures, preventing fraud and protecting customer assets.
• Takes ownership of complex account servicing and error resolution issues, including those escalated by other Bankers. Provide coaching and guidance to improve and reduce future problem resolution/escalations.
• Engages with all team members and business partners as appropriate.
• Independently processes all Business Banking loan requests up to $250,000. Proactively bundle products and services as appropriate.
• Adheres to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Promotes an environment that supports a culture of belonging and reflects the M&T Bank brand.
• Maintains M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Completes other related duties as assigned.
• Exercises usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.

Scope of Responsibilities

This position reports to a Retail Regional Manager and leads the branch team to achieve annual sales and profitability goals, and has a sound working knowledge of the overall operations of the branch.

Branch Managers have the responsibility to establish and maintain federal registration requirements outlined in the SAFE Act.

Branch Managers must stay current on operational, product, and system changes/enhancements, as well as demonstrate good risk management decisions. In addition, Insurance licensing minimum expectations must be maintained as outlined in MTS Licensed Banker Academy document. Business Banking Specialist minimum expectations will be set by both the Branch and Retail Regional Manager.

Branch Managers will typically spend some of their time servicing existing customers, and the majority of the time growing the business through proactive sales and outside calling activities.

Branch Managers are responsible for building productive partnerships with appropriate areas of the bank to ensure customer needs, service issues, and employee issues are resolved timely and accurately. Branch Managers are responsible for taking full ownership of customer issues until they are completely resolved.

Supervisory/ Managerial Responsibilities

Branch Managers generally have direct reporting responsibility for branch staff.

Education and Experience Required

• Bachelor's degree,
• OR, in lieu of degree,
• Four (4) years' relevant experience. Minimum three years sales experience
• Minimum two years' managerial experience or proven leadership abilities.
• At Market Manager discretion/branch need, Life/Accident and Health Insurance licensing required within 18 months of entry into position. Note: branch provides training for licensing within 6 months.
• M&T Business Banking Specialist within 18 months of hire.
• Demonstrated strong knowledge of Business Banking products, services and client relationship management.
• M&T Way Certified
• Precision Leadership Certified Bi-lingual/Spanish preferred
• Work with common PC software, including knowledge of Microsoft Office software for word processing and spreadsheets.
• Experience with Internet and email preferred.

Education and Experience Preferred

• Demonstrated sales/business development experience and success. Has fundamental understanding of profitability.
• Excellent communication and interpersonal skills.
• Proven ability to demonstrate and coach exceptional customer service.
• Ability to communicate and function professionally with all levels of personnel and business partners across the organization.
• Strong financial services product knowledge preferred.
• Strong organization,