Branch Manager - Boones Mill

Carter-Bank; Boones Mill (VA); On-site; USD 43,000 - 74,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Paid Holidays

Job summary

Carter Bank is seeking a Branch Manager to lead a retail banking team in Boones Mill, VA. You will drive branch revenue, manage customer relationships, and ensure compliance with branch policies and procedures. Strong leadership and sales skills are essential.

You will oversee a busy branch, mentor staff, and coordinate with internal partners to deliver exceptional service. This role requires a high school diploma and financial industry experience, with a preference for higher education in

Qualifications

• Proven leadership capability in a branch setting.
• Customer service and sales experience required.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks in a fast-paced retail banking environment.
• Knowledge of banking products and services preferred.

Responsibilities

• Lead and develop a branch team with accountability for performance.
• Drive revenue growth through customer relationships and new business outreach.
• Oversee adherence to branch policies and regulatory requirements.
• Ensure high-quality customer service and seamless product delivery.
• Collaborate with partners to identify opportunities and improve operations.

Skills

Leadership

Sales

Customer Service

Communication

Multi-tasking

Education

High school diploma or equivalent

Associate's or Bachelor's degree in business/finance

Tools

Word

Excel

PowerPoint

Job description

50 Boones Mill Rd, Boones Mill, VA 24065, USA

Job Description

Posted Tuesday, August 25, 2026 at 4:00 AM | Expires Wednesday, September 9, 2026 at 3:59 AM

SUMMARY :

Th e Branch Manager develops, expands, and maintains business relationships with customers while providing oversight and accountability for branch associates, ensuring financial performance, customer satisfaction, and adherence to branch policies and procedures. Demonstrates leadership competency and models skills and behaviors that produce high-performing teams.

ESSENTIAL JOB FUNCTIONS :

• Lead, manage, and develop a branch team of direct reports with low to moderate complexity and risk in retail banking branch
• Drive branch revenue for a branch with low to moderate core deposit and loan balances through consumer and small business relationship development and new customer strategies; Drive the branch core deposit and loan growth through face to face appointments with customers, outbound calling, and participating on external business development calls with other partners
• Participate in market, civic, government, professional, business, community affairs, associations and groups to prospect and develop new business through community involvement and build the Carter Bank brand
• Demonstrate and provide oversight to assure the effective and consistent application of retail operating model defined behaviors, skills, and tools
• Actively participate in executing the branch’s strategic plan to grow core deposits and loans, fee income
• Oversee branch associate action planning, sets expectations, and assesses performance
• Maintain a high level of employee morale to minimize turnover and maximum customer service satisfaction
• Responsible for ensuring deposit and loan growth to obtain the bank’s growth objectives by promoting the bank’s products and services.
• Oversee the quality of consumer and business products sales and servicing
• Effectively identify and submit quality referrals to branch associates, internal partners (mortgage, community banking, treasury services, etc.), and vendor partners (credit card, merchant services, insurance, etc.)
• Oversee the quality of customer service and relationship management actions and decisions
• Consistently deliver exceptional customer experiences
• Assure safety and wellness standards are in place and practiced consistently and effectively
• Responsible for branch operations effectiveness by setting expectations for all branch associates
• Oversee adherence to the bank and regulatory policies and procedures
• Assure systems and facilities are maintained
• Collaborate with internal partners to identify areas of opportunities and areas of improvements
• Effectively respond to issues, errors and complaints
• Demonstrate and oversee the effective and consistent application of performance and talent management processes
• Consistently demonstrate adaptability and serve in the tradition of care for which CB&T is known, modeling skills and behaviors defined in the retail imperatives
• Responsible for originating consumer and small business lending, for existing and new customers
• Assist customers to identify appropriate lending and deposit product solutions, completing the deposit opening process, loan application, and closing the loan.
• Work with Retail Credit staff to review complicated transactions, structure loans, and loan exceptions
• Review reports outlined in toolkit and cadence relating to production, HR, Branch Operations, Retail Operations, Relationship Management
• Responsible for processing override approvals for transactions as needed
• Responsible for onboarding new associates with planning, oversight, and training
• Coach and mentor branch associates

JOB REQUIREMENTS :

• High school diploma or equivalence required, associate’s or bachelor’s degree in business, finance, accounting, or equivalent field preferred
• Previous experience in a financial institution or similar professional or retail services industry required
• Successful customer service and sales experience required
• Proven leadership capability in a prior position required

KNOWLEDGE/SKILLS REQUIRED :

• Excellent customer service and sales skills
• Detailed oriented, must be able to multi-task
• Strong verbal and written communication skills
• Ability to perform effectively in a fast-paced environment
• Strong Leadership skills to manage and supervise associates and lead by example
• Basic skills in Word, Excel, and PowerPoint
• Knowledge of banking products and services
• Ability to execute strategic plans
• Advanced math and accounting skills a plus

PHYSICAL AND MENTAL QUALIFICATIONS :

• Sitting, standing, walking to the terminal, and occasional stooping
• Requires lifting bags and/or tray of coins and bills periodically
• May require working outside designated branch hours to meet business needs
• Travel with occasional overnight travel required

Salary Pay Range: $42,647.76 - $74,195.42 annually

Benefits: Eligible associates may participate in Carter Bank's benefits package, including medical, dental, vision, life insurance, disability coverage, other voluntary benefits, 401(k), paid time off, and paid holidays.

50 Boones Mill Rd, Boones Mill, VA 24065, USA