Branch Manager, Bilingual Spanish

Heights Finance Corporation; Oak Creek (WI); On-site; USD 60,500 - 87,500; Full time

Benefits offered by this job

Paid Time Off

Medical Insurance

401(K) matching

Tuition Reimbursement

Leadership Development Programs

Job summary

Heights Finance Corporation is looking for a dedicated Branch Manager in Oak Creek, WI. This role focuses on delivering exceptional service while overseeing the branch's growth and operations. As a manager, you'll lead loan processes, develop your team, and ensure efficient operations.

Successful candidates will be bilingual, have leadership experience, and demonstrate community impact. A competitive base salary between $60,500 - $87,500, along with excellent benefits, is offered for this full-time position.

Qualifications

• 1-2 years of leadership/management experience.
• Ability to positively impact the community.
• Experience in consumer finance, lending, or banking preferred.

Responsibilities

• Implement marketing plans and manage daily operations.
• Oversee new and refinanced loans, ensuring compliance.
• Proactively manage delinquent accounts.

Skills

Bilingual (English and Spanish)

Leadership and Influence

Customer Guidance

Team Support

Education

High School diploma or equivalent

Associate or bachelor's degree

Job description

Responsibilities

As a Branch Manager you will play a crucial role in setting the standards on delivering exceptional service to both new and existing customers, guiding them through the process of securing the financial services they need. Here, you’ll have the chance to develop a fulfilling career, drive change, and make an impact.

If this is you and you’re a dynamic, results‑driven leader with a passion for developing others, driving sales, and creating long‑term customer relationships, we want to hear from you. Join us, and let’s achieve success together!

As a leader, you will:

• Drive Branch Growth: Implement marketing plans, build business relationships, and manage daily operations to meet goals.
• Lead Loan Processes: Oversee new and refinanced loans, ensuring compliance and delivering outstanding customer service.
• Address Delinquency: Proactively manage delinquent accounts with urgency.
• Be a Hands‑On Leader: Set the standard for customer service and sales, addressing customer concerns with professionalism.
• Develop Your Team: You’re not just a manager—you’re a coach, mentor, and career developer. Lead by example, inspire growth, and foster a culture where customer service excellence and strong relationships are at the core of everything we do.
• Manage Performance: Conduct evaluations, offer feedback, and partner with Talent Acquisition for recruitment efforts.
• Ensure Efficient Operations: Handle scheduling, payroll, and expenses to ensure smooth branch operations.

Qualifications

• Bilingual: Ability to read, speak, and write fluently in both English and Spanish
• Community Impact: Demonstrated ability to make a positive difference in the community by assisting others, whether through customer service, project management, or team support.
• Leadership and Influence: 1‑2 years of leadership/management experience showcasing proven skills in influencing and leading others, with a focus on personal and organizational growth.
• Career Development: Commitment to career advancement, with a history of taking on new challenges and continuous learning.
• Customer Guidance: Experience in guiding clients or stakeholders through various processes, providing support and advice.
• Team Support: Ability to support and contribute to the growth of team members, fostering a collaborative and inclusive environment.
• Educational Background: High School diploma or equivalent; associate or bachelor’s degree is a plus.
• Industry Experience: 1‑2 year(s) in the consumer finance, lending, or banking industries preferred.

Work Location: 7071 S 13th Street, Ste 103, Oak Creek, WI 53154

Hours: Full Time - Monday through Friday, 8:30 am to 5:30 pm with evenings and weekends based on business needs/peak seasons

Base Salary: $60,500 - $87,500

The base salary range represents the low and high end of the anticipated salary range for this position based on the U.S. average. The actual base salary offered for this full‑time position will be determined by various factors, including but not limited to location, skills, knowledge, competencies, and experience.

All full‑time employees are eligible for benefits, starting day one: Paid Time Off, Medical, Dental, Vision and other voluntary coverages. You will also be eligible to participate in the company’s 401(K) program with company match, 30 days post hire, starting on the 1st of the month.

Other company perks include access to the Employee Assistance Program, Emergency Relief Fund, Diversity and Inclusion Council, Tuition Reimbursement, Leadership Development Programs, and potential to earn through the Monthly Bonus Program.

This employer participates in E‑Verify for US‑based hires.

EEO Statement

Attain Finance Supports Equal Employment Opportunity. CURO (dba Cash Money®, LendDirect®, and Heights Finance) is committed to a policy of providing equal employment opportunity to all qualified employees and applicants. This commitment is reflected in all aspects of our daily operations. We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, or genetic information in any personnel practice, including recruitment, hiring, training, compensation, promotion, and discipline. Additionally, we do not discriminate based on any other characteristic protected by applicable state/provincial or local law where a particular employee works. In addition, it is the policy of Attain Finance to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by federal law and any state/provincial law where a particular employee works.

Notice to Attain Finance job applicants: Attain Finance will never ask for your personal banking information, transfer of funds, a credit card, or for you to purchase any equipment to process a job application or for training. Authorized Attain Finance representatives' email addresses will end in @attainfinance.com, @curo.com, @first‑heritage.com, @heightsfinance.com, and @cashmoney.ca.