Branch Manager - Ahwatukee Branch

Socket.dev; Phoenix (AZ); On-site; USD 90,000 - 120,000; Full time

Job summary

Desert Financial Federal Credit Union seeks a Branch Manager to lead all branch activities, develop high-performing teams, and drive member satisfaction. You will oversee sales, service, operations, and community relations while ensuring regulatory compliance and profitability.

The role partners with the Assistant Branch Manager to develop leadership potential and build a cohesive branch culture aligned with our mission and values.

Qualifications

• High School Diploma or GED required.
• Bachelor's degree preferred.
• Equivalent combination of education and experience required.
• 4+ years of experience in Financial Services Sales and Service required.
• 1+ years of leadership required.
• 1+ years cash handling preferred.
• Demonstrated process improvement and problem-solving skills required.
• Strong mathematical and logic skills required.
• Excellent time management skills required.
• Demonstrated ability to multi-task with a positive attitude required.
• Excellent verbal and written communication skills required.
• Strong business acumen required.
• Advanced customer service skills with de-escalation capability required.
• Grit; willingness to do what it takes to get the job done right required.
• Ability to be registered through the Nationwide Mortgage Lending System and Registry (NMLS) required.
• Notary Public registered required.

Responsibilities

• Coach staff to empower members with guidance, confidence, and solutions.
• Mentor the Assistant Branch Manager for future leadership.
• Drive accountability focused on member financial well-being.
• Conduct performance reviews and identify advancement opportunities.
• Drive branch sales revenue through leadership and coaching.
• Maximize member engagement using CRM and relationship-building.
• Enforce service standards and handle complex member issues.
• Ensure regulatory compliance and audit readiness.
• Train team on operational changes and system updates.
• Monitor branch performance metrics and implement improvements.
• Lead community engagement and local partnerships.

Skills

Leadership

Customer service

Communication

Problem solving

Education

High School Diploma or GED

Bachelor's degree

Tools

NMLS

Job description

The Branch Manager holds full accountabilities for all aspects of branch performance, including sales growth, operational excellence, regulatory compliance, and financial results. As the primary leader of all branch staff, the Branch Manager drives business development while developing high-performing teams through coaching, mentoring, and performance management. This role maintains ultimate accountability for member satisfaction, community relationships, and branch profitability while building organizational capability through leadership development. The Branch Manager enforces service standards, ensures regulatory compliance, and represents the organization within the local community through business development and outreach initiatives focused on enhancing member financial wellness. In partnership with the Assistant Branch Manager, this position creates a cohesive branch culture that aligns with the organizational mission and values while preparing emerging leaders for advancement opportunities.

What you will do here:

Team Leadership & Development

Coach for Results: Develop all branch staff through targeted coaching to empower members with guidance, confidence, and solutions they need to thrive

Mentor Assistant Branch Manager: Provide productive learning environment and development opportunities to prepare ABM for future branch management role

Drive Accountability: Foster a culture of accountability focused on member financial well-being throughout the branch

Manage Performance: Conduct performance reviews, address gaps promptly, and identify advancement opportunities

Sales Leadership & Member Experience

Lead Sales Performance: Drive overall branch sales revenue through personal example and team coaching using structured sales methodology

Enhance Member Engagement: Ensure consistent use of CRM systems to maximize member financial wellness opportunities and deepen relationships

Implement Service Standards: Enforce established member service standards while modeling exceptional relationship-building behaviors

Manage Escalations: Handle complex member issues with strategic focus on retention and satisfaction

Operations & Compliance

Ensure Regulatory Compliance: Maintain strong operational knowledge and ensure adherence to all compliance requirements and audit standards

Train on Changes: Ensure timely team training on operational changes, new product delivery, and system updates by required deadlines

Monitor Financial Performance: Oversee branch performance metrics, analyze trends, and implement improvement strategies

Direct Daily Operations: Ensure smooth branch functioning including staffing, security, and technology system

Business Development & Community Leadership

Drive Business Development: Lead community engagement initiatives and establish local partnerships to generate new business opportunities

Represent Organization: Actively participate in community events and networking to strengthen organizational presence and reputation

Collaborate Cross-Functionally: Partner with other business lines to optimize member experience and support enterprise initiatives

Champion Organizational Culture: Reinforce mission, vision, and values while building strong community relationship

Perform other job-related duties as assigned.

What you will need:

High School Diploma or GED required.

Bachelor's degree from an accredited University preferred.

Equivalent combination of education and experience required.

4+ years of experience in Financial Services Sales and Service required.

1+ years of experience in a Leadership role required.

1+ years Cash handling experience preferred.

Demonstrated process improvement and problem-solving skills required.

Strong Mathematical and logic skills required.

Excellent time management skills required.

Demonstrated capability to multi-task with a smile required.

Excellent verbal and written communication skills required.

Strong business acumen required.

Advanced customer service skills with capability to de‑escalate situations professionally required.

Grit; willing to do what is takes to get the job done right required.

Ability to be registered through the Nationwide Mortgage Lending System and Registry (NMLS) required.

Registered and serve as a Notary Public required.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.

For additional information about our organization, careers, and benefits visit: http://www.desertfinancial.com/careers.