Branch Manager 4 - Merle Hay Office - Des Moines, IA

US Bank; Des Moines (IA); On-site; USD 65,000 - 90,000; Full time

Job summary

U.S. Bank is seeking a Branch Manager to lead and inspire teams, ensuring an excellent customer experience that reflects our culture and core values.

You will coach, mentor and train staff, drive branch performance, and collaborate with partners in wealth, business banking, mortgage or payments services to help customers reach their financial goals. This role requires NMLS registration under the SAFE Act and Regulation Z, with a background and credit check as part of the process.

Qualifications

• Bachelor's degree or equivalent work experience.
• 4–5 years of experience in sales, retail management, or banking environment.

Responsibilities

• Lead and manage branch(es) to meet goals and ensure compliance with banking laws and regulations.
• Coach, develop, mentor and train team members using effective communication and judgement.
• Identify financial resources for customers and fulfill needs by directing them to appropriate products and services.
• Promote U.S. Bank products and services and expand the customer base in the local market/community.

Skills

Adaptive coaching

Conflict resolution

Accountability

Influence

Critical thinking

Priority setting

Relationship management

Business insights

Education

Bachelor's degree or equivalent

Job description

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

Responsible for demonstrating and ensuring all team members provide an excellent customer experience reflective of U.S. Bank culture and core values. The primary duty of this role is to lead and manage branch(es) to ensure that goals are met and to ensure compliance with all banking laws and regulations. This role will regularly coach, develop, mentor and train team members and exercise discretion with independent judgement in performing necessary duties. Responsible for utilizing effective communication and critical thinking to identify financial resources for customers and fulfill those needs by providing direction and recommendations to appropriate products and services and helping individual and business customers reach their financial goals through collaboration with partners including wealth, business banking, mortgage, or payment services. Acts as leader for customer experience, provides motivation and direction for the team, expands customer base and promotes and participates in the local market/community to identify the needs and promote U.S. Bank products and services.

This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z. You will be subject to the required registration process, which includes a criminal background and credit check. Failure to meet or maintain any of the NMLS registration requirements, including maintaining a satisfactory criminal and credit record, may result in a rescission of your offer or termination of employment

Essential Skills

• Adaptive Coaching - Adjusts coaching style and approach based on the individual needs, skills, and motivations of employees. This includes providing real-time feedback, fostering development, and ensuring employees are equipped to deliver exceptional customer service.
• Conflict Resolution - Uses rigorous logic, methods, and de-escalation techniques to solve difficult problems with effective solutions.
• Accountability - Takes ownership of decisions, actions, and outcomes, ensuring responsibilities are met with integrity and reliability. This includes delivering on commitments to customers and ensuring employees uphold high standards.
• Influence - Persuades, inspires, and guides others to support ideas, decisions, or initiatives, fostering collaboration and positive outcomes. This includes influencing employees to perform at their best and guiding customers toward beneficial solutions.
• Critical Thinking - Analyzes information, questions assumptions, and evaluates different perspectives to reach a well-supported conclusion.
• Priority Setting - Assesses tasks and responsibilities, focuses on the most critical and impactful activities to achieve business objectives. This includes balancing customer needs with employee workload and business goals.
• Relationship Management - Establishes, maintains, and grows positive and productive connections with others by leveraging active listening, effective communication, and strong interpersonal skills. Ensures successful interactions by building a genuine rapport and understanding others' needs.
• Business Insights - Drives the team with business, services, products, digital, and policy knowledge to achieve goals. Proactively engages in learning opportunities to sharpen awareness of trends and information in the industry.

Basic Qualifications

• Bachelor's degree, or equivalent work experience
• Four to five years of experience working in a sales, retail management, or banking environment

Preferred Skills/Experience

• Advanced product/service knowledge and thorough knowledge of regulatory, policy and compliance issues
• Solid understanding of retail product philosophy, including policies, procedures, documentation, and systems
• Thorough knowledge of teller and platform functions, including but not limited to processing transactions, balancing cash, opening accounts, and sales techniques
• Effective analytical skills to evaluate credit requests, prepare budgets and determine trends in a given marketplace
• Strong interpersonal communication, leadership, relationship management, time management, sales activities management, and sales ability skills
• Ability to evaluate and resolve problems and issues with minimal guidance
• Demonstrated success in retail sales environment
• Working knowledge of employment practices including rewards and recognition, employee development, and c