Branch Manager

PNC; Washington (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

PNC is seeking a Branch Manager for its Washington, IL branch. Based in a high-volume retail environment, you will lead all aspects of branch performance, drive Revenue growth, and deliver a differentiated client experience through a consultative approach.

You will coach a high-performing team, ensure risk and compliance standards are met, and collaborate with ecosystem partners to enhance community presence and customer loyalty. Strong leadership and financial acumen are essential.

Qualifications

• Experience leading a branch team or equivalent leadership role.
• Strong understanding of retail banking products and services.
• Ability to manage risk and ensure regulatory compliance.

Responsibilities

• Lead branch performance and drive revenue through consultative client interactions.
• Coach and develop branch staff to deliver a differentiated client experience.
• Oversee risk management, compliance, and operational controls.
• Collaborate with ecosystem partners to expand share of wallet and community involvement.

Skills

People management

Sales leadership

Customer service

Risk management

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Branch Manager within PNC's Retail Branch organization, you will be based in Washington, IL at the Freedom Parkway branch.

PNC is an in‑office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

Responsible for leading all aspects of branch performance. Drives revenue and customer loyalty through consultative interactions with clients, and solutions that help them achieve financial well being. Creates a differentiated customer experience, making banking easy in an omni channel environment. Collaborates with a broad range of eco‑system partners. Accountable for risk management and compliance . Builds a high performing team through the attraction, on‑boarding, coaching and development of branch team members.

Utilizes a branded sales process to achieve sales targets and customer loyalty. Grows branch revenue through the acquisition and share‑of‑wallet growth of consumer and business households and through collaboration with eco‑system partners. Drives business banking results primarily through business development and community involvement activities. Coaches to consultative selling to drive results and enable customer financial well‑being. Has foundational understanding of balance sheet and income statement.

Manages and coaches to the delivery of a differentiated client experience. Coaches team to confidently engage with customers in technology enabled interactions, providing solutions and advice oriented consultation that improves client financial well‑being. Leads effective problem resolution, making banking easy for customers. Connects all of PNC, delivering a seamless customer experience in an omni channel environment.

Drives the employee experience. Responsible for acquiring and retaining talent through effective onboarding, coaching and development. Makes talent development a priority for all branch team members . Ensures employees achieve performance and activity expectations through effective and ongoing performance management. Models PNC values by cultivating and supporting an inclusive workplace.

Manages operational, human capital, reputational and business risk. Exercises leadership, authority and sound decision making to mitigate sales practice risk. Ensures compliance with regulatory guidelines and adherence to established policies and procedures.

PNC Employees expectations

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Manager expectations

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

How to learn about this opportunity

To learn more about this and other opportunities on our team. Watch this video.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

• Accountability
• Banking
• Client Counseling
• Customer Experience (CX)
• Customer LoyaltyDecision Making
• People Management
• Proactive Behavior
• Results-Oriented

Competencies

• Branch Banking Services
• Digital Awareness
• Effective Communications
• Managing Multiple Priorities
• Sales Management

Work Experience

Roles at this level typically do not require a university / college degree, but do require related experience or product knowledge to accomplish primary duties. Typically require