Branch Manager

Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Market-based salary and benefits

Group insurance

401(k) with employer matching

Employee stock purchase plan

Company cell phone

Paid vacation, holidays and sick days

Job summary

Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd in the United States is seeking a Branch Manager to lead warehouse, operations, customer service and inside sales. You will manage budgets, staffing, priorities, service levels and training to drive performance.

As a member of a growing North American distribution group, you will foster a culture of continuous improvement, coordinate cross‑functional teams, and ensure safety and regulatory compliance while delivering strong customer service.

Qualifications

• 5+ years of leadership in a warehouse, distribution or logistics environment.
• Experience with MS Office suite.
• Strong leadership, communication and teamwork qualities.
• Experience managing budgets or profit & loss statements is ideal.
• Excellent collaboration with internal teams and external suppliers/customers.
• Forklift certified.

Responsibilities

• Monitor and report warehouse and customer service metrics via KPIs.
• Oversee inventory management per procedures and policies.
• Ensure logistics-related operations comply with safety and regulatory rules.
• Lead Customer Service and Inside Sales teams through data analysis for service excellence.
• Ensure staff provide new or complementary product solutions to customers.
• Oversee showroom stocking and cycle counts as required.
• Foster a culture of continuous process improvement and better customer experience.
• Hire, train and supervise branch staff to meet company goals.
• Coordinate activities to improve cross‑functional teamwork across warehouse, CS and sales.
• Position may require lifting up to 50 pounds.

Skills

Leadership

Communication

Teamwork

Adaptability

Education

University degree or some college preferred

Tools

MS Office

Forklift certification

Job description

Company Overview

Richelieu is a leading North American distributor, importer, and manufacturer of specialty hardware and complementary products. Our products are targeted to an extensive customer base of kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture manufacturers, door and window, residential and commercial woodworkers, and hardware retailers including renovation superstores. Richelieu offers customers a broad mix of high-end products sourced from manufacturers worldwide. With over 150,000 product offerings, 112 locations in North America, and a state-of-the-art field force that passionately serves over 110,000 customers, Richelieu continues to stand in the forefront of a dynamic and ever-changing industry.

Company Overview

Richelieu is a leading North American distributor, importer, and manufacturer of specialty hardware and complementary products. Our products are targeted to an extensive customer base of kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture manufacturers, door and window, residential and commercial woodworkers, and hardware retailers including renovation superstores. Richelieu offers customers a broad mix of high-end products sourced from manufacturers worldwide. With over 150,000 product offerings, 112 locations in North America, and a state-of-the-art field force that passionately serves over 110,000 customers, Richelieu continues to stand in the forefront of a dynamic and ever-changing industry. Since 1968, Richelieu has understood the significance and impact of a strong set of Core Values. Richelieu stands behind these Five Core Values that serve as the guiding principles of everything we do: Customer Focus, Innovation, Performance, Respect/Integrity/Ethics, and Ownership. These values are what allow us to achieve Our Mission: to enable our customers to profitably grow their businesses through the design and creation of exceptional kitchens, closets, and storage spaces.

Our Opportunity

We are currently seeking a Branch Manager to join our team of professionals. As a vital role charged with the management of both people and processes, the Branch Manager will be responsible for all phases of the branch office, with areas of responsibility including Warehouse, Operations, Customer Service, and Inside Sales. They provide leadership and guidance to a team of employees who are performing a wide variety of tasks. They will be responsible for setting department budgets, managing appropriate staffing, structuring daily priorities, maintaining service levels, managing project schedules, and delivering continuous training and support. Being a member of the Richelieu team means that you are part of something bigger than just yourself. As a growing and winning international organization that places emphasis on its people and culture, its career development opportunities, and the realization that healthy living is in part achieved by the proper balance of work and home, we are excited to be a company that our employees are passionate about! You can find out more about us at Richelieu.com as well as Richelieu YouTube.

Key Responsibilities

• Monitor, document, analyze, and report on warehouse and customer service metrics by reviewing daily, weekly, and monthly Key Performance Indicators (on shipping time, fill rate, backorders, sales performance, customer feedback, etc.)
• Ensure inventory management activities are performed according to procedure and policies (cycle counts, inventory variance reporting, slotting, replenishment, consolidation, etc.)
• Oversee and ensure that all logistics-related operations comply with applicable environmental, health, safety, and other regulatory rules and regulations
• Provide leadership and guidance to Customer Service and Inside Sales teams through the analysis of phone data, average order values, order errors, and overall time in presence to ensure a high level of customer service
• Ensure customer service and inside sales staff are consistently providing new or complimentary product solutions to customers while serving them on the phone as well as face-to-face in our showroom
• Oversee that counter staff is re-stocking the showroom and performing cycle counts as required
• Foster a culture where employees across all departments are comfortable bringing ideas on how to improve processes, procedures, and overall customer experience
• Hold responsibility for the overall hiring, training/developing, and supervising of branch staff for the purpose of achieving company goals and objectives
• Drive and facilitate activities that improve coordination, communication, and teamwork between warehouse operations, customer service, inside and outside sales
• Perform any other duties related to the position assigned by immediate leader
• Position may require lifting/pushing/carrying items up to 50 pounds

What We Are Looking For

• 5+ years of experience in a leadership position, ideally in a warehouse, distribution, or logistics environment
• Experience with MS office suite
• Strong leadership qualities, including commitment, communication, motivation and team-building, pursuit of excellence, and exemplifying Richelieu's Five Core Values
• Experience managing budgets, financial reports, or other profit & loss/EBIDTA statements is ideal
• Superior communication skills, able to successfully collaborate with various internal team members and external suppliers, vendors, and customers
• Organized and goal-oriented, with experience managing Key Performance Indicators (KPI's) such as order accuracy, customer satisfaction, sales performance, and/or similar metrics
• Forklift certified with experience
• Sales experience
• Team player with an understanding of delegation synergy
• University degree or some college is preferred, but not required

Compensation And Benefits

• Competitive market-based annual salary.
• Business expense reimbursement
• Group insurance program (medical, dental, vision, life, disability, etc.)
• Employee Stock Purchase Plan with employer matching
• 401(K) with employer matching
• Company cell phone
• Paid vacation, holidays, and sick days

We are an equal opportunity employer.

What We Offer

• Proudly North American company: As a company with proud roots in Quebec, present in Canada and the United States, we enjoy excellent recognition and a great reputation.
• A mature and stable company: With more than 50 years of experience in the market, we offer the trust and organizational strength needed for a safe working environment.
• Continuous growth: With strong financial health, our business is constantly expanding, opening future opportunities for all.
• Competitive compensation: We offer competitive base compensation based on the market.
• Opportunity to become a shareholder: We believe in the involvement of our employees and offer them the opportunity to become shareholders.
• Work-life balance: We value a healthy and flexible work environment, allowing everyone to achieve a work-life balance.
• Quality products: We are committed to offering products of exceptional quality, thus satisfying our most demanding customers.
• Opportunity to grow: We encourage career opportunities and continuing education for the professional development of our employees.

We are an equal opportunity employer.